Posh&Co Ltd Reviews 

67
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Kate Kovacs- the Hungarian woman that sells the sofas to you over the phone. She will whatsapp you, to seem overly friendly! Don't fall for it. I paid £1500 for a 6ft by 10ft by 6ft U... See more

Rated 1 out of 5 stars

Awful customer service paid £1600 for sofa and coffee table glass top was missing from coffee table and 4 large cushions from the sofa. Have been told twice they were posted out and given 2 differen... See more

Rated 5 out of 5 stars

After being totally messed about by another company Kate made me instantly forget the stress I had been through the last few months. Firstly, Kate was very welcoming, professional in every aspect from... See more

Company replied

Rated 5 out of 5 stars

Fabulous service from start to finish, my corner suite, chaise snd footstool are gorgeous and so excited that I could put my own twist on the design, couldn’t believe how quick they could deliver to... See more

Company replied

Company details

  1. Furniture Store

Written by the company

We are proud to bring the latest designs to your home (as seen on social media) with our bespoke sofas, wide range of dining sets, beds, mirrors and much more. We offer Ukwide fast delivery and spectacular prices.


Contact info

3.2

Average

TrustScore 3 out of 5

67 reviews

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3.2

All reviews

(67)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

TAKE YOUR MONEY & THEY STOP ANSWERING YOUR CALLS!

Ordered a bespoke black l-shape sofa along with matching coffee table.

Sofa arrived with two damaged cushions, delivery driver got business owner on the phone or the "manager"...she confirmed she would send out replacement covers which we haven't received.

Our coffee table was missing the glass, which we were not told that it would be delivered by post TWO WEEKS after delivery.

The glass has arrived today and does not fit our coffee table!!! The glass is supposed to fit neat tight towards the piping work around the edges but it doesn't. The glass just slides off the top and we now fully regret buying from this company. We asked for gold legs on the sofa, which they have poorly sprayed and has already started to peel off (2 weeks old!!!!!)

Lies after lies, promises after promises. Good luck if you need to call them post sale, the mobiles never answer. POOR CUSTOMER SERVICE, once they have your money they STOP ANSWERING! - I'm not one to leave negative feedback to damage a business image but this shouldn't be allowed and I will be reporting this to trading standards alongside any other upholstery regulatory bodies. Wouldn't want anyone to experience what I have. Truly disgusting behaviour! I have plenty of photos to share of poorly made furniture and text msg thread going back and forth with "manager" to remove wife's negative feedback!

November 21, 2022
Unprompted review
Posh&Co Ltd logo

Reply from Posh&Co Ltd

Sorry for your experience.
We tried to deliver your bespoke sofa within 8 days of your order on a heavily discounted price. We dispatched the glass with tracking as soon as it became available.
We understand the glass not perfectly sitting on your footstool can be very frustrating. We invite you to email customer relations to resolve this issue. Thank you for your cooperation.

Rated 1 out of 5 stars

Waited on Coffee table glass

Received coffee table glass that I’ve been waiting on - incorrect size doesn’t fit not like how it’s advertised on the website where the glass looks sunken in it’s balancing on top of my footstall not safe with my toddler/baby!
Been calling this morning get told same as before “in a meeting” nobody seems to be available to speak too a direct person to deal with these issues, paid in full & really not happy with what I’ve received today & the customer service here.

November 21, 2022
Unprompted review
Rated 1 out of 5 stars

Again I find myself in the same…

Again I find myself in the same position, after what should have been an easy process & after your shameful efforts to rectify your wrong doings & being embarrassed by your company’s attempt of “customer service” I find myself here to complain about your poorly operated business.

I have all the evidence needed to provide to a ombudsman whom I’ve been in contact with & waiting on a reply, if I could get an email address for whoever has been in contact with myself & my wife is very much appreciate it as I intend to take this as far as possible. Your goodwill gesture unfortunately is severely unsatisfactory considering it was already arranged to be collected and refunded prior, again your customer service is nothing short of abysmal & I look forward to hearing from you. Also, for the record, the fake reviews you continue leave yourself trying to rebalance your positive to negative review ratio is embarrassing and just sums up what type of business you run.

Good day

October 4, 2022
Unprompted review
Rated 1 out of 5 stars

DONT WASTE YOUR MONEY

Don't buy anything off this company. They give you the complete wrong order and refuse to do anything about it. Wrong table was sent then did not come to pick it back up. Would not give refund. No options other than to left with an item that no one bought or chose. This is disgusting. Have no choice but to keep incorrect item and just deal with it. The table received could be worth about £5 for all we know and that's not what was paid for. Absolute rip off and a useless company. NEVER BUY ANYTHING

October 2, 2022
Unprompted review
Posh&Co Ltd logo

Reply from Posh&Co Ltd

You never purchased from us.
We understand the health and safety improved coffee table did not meet your friend`s liking. We offered her to return the item and get full refund and was provided with a return address. As soon as item received, she will get her refund in her bank as per return policy. I understand that she doesn`t want to pay for return as a goodwill gesture we will refund the return fee estimated £14.79 via dpd or royal mail services. Again we would like to invite you to approach directly our customer service team via email as there we would be able to assist you best. Thank you

Rated 1 out of 5 stars

Heavenly pregnant daughter conned by this company…

My daughter who is at the end of her pregnancy has been told she cannot have a refund for the wrong coffee table that was delivered to her house. She spent a lot of money with this so called company and they are treating her like this. Terrible customer skills. Shoddy treatment of paying customers. Taking this further will bring this to everyone's attention. Shame on you

October 4, 2022
Unprompted review
Posh&Co Ltd logo

Reply from Posh&Co Ltd

Dear Donna, Thank you for leaving 10 reviews even though you never purchased from us.
We understand the health and safety improved coffee table did not meet your dauther`s liking. We offered her to return the item and get full refund and was provided with a return address. As soon as item received, she will get her refund in her bank as per return policy. I understand that she doesn`t want to pay for return as a goodwill gesture we will refund the return fee estimated £14.79 via dpd or royal mail services. Again we would like to invite you to approach directly our customer service team via email as there we would be able to assist you best. Thank you

Rated 5 out of 5 stars

This company are great to deal with

This company are great to deal with. I’ve read the various 1 star reviews and completely disagree. The customer service and products are fantastic in my experience. The bad thing about these review sites is the fact that one disgruntled customer can review many times (Ie through friends). Reading these bad reviews is clearly about 1 isolated incident but the individual has given bad reviews under multiple aliases which I find utterly disgusting as a small business owner myself. I can only say good things about this company and would recommend them to anyone

October 5, 2022
Unprompted review
Rated 1 out of 5 stars

Don't deliver what they promise

Don't deliver what they promise. Wreck your house bringing stuff in and the run off before you have a chance to check it. Say they will replace the wrong item and then dont bother making out you're lying. If you decide to use them be warned, suppose you can always use a charge back via your bank when you send in proof of correspondence!!

October 4, 2022
Unprompted review
Posh&Co Ltd logo

Reply from Posh&Co Ltd


We understand the health and safety improved coffee table did not meet your friends`s liking. We offered her to return the item and get full refund and was provided with a return address. As soon as item received, she will get her refund in her bank as per return policy. I understand that she doesn`t want to pay for return as a goodwill gesture we will refund the return fee estimated £14.79 via dpd or royal mail services. Again we would like to invite you to approach directly our customer service team via email as there we would be able to assist you best. Thank you

Rated 1 out of 5 stars

Imagine lying to a 8 month pregnant…

Imagine lying to a 8 month pregnant lady. Sending out the wrong item and then ignore her. Bad enough sending out the wrong item but then proceed to ignore her messages. Can take her money when she's already wasted a whole day's wage then waiting in for the wrong item. Don't use this company guys!!!!

Reply back, I have sent 1 review so again your facts are wrong. Why would she have to return the item herself when you said she would get it uplifted by yourselves arranging that. You know the saying the customer is ALWAYS right!!! Get it sorted!!!!

October 4, 2022
Unprompted review
Posh&Co Ltd logo

Reply from Posh&Co Ltd

Thank you for leaving 10 reviews even though you never purchased from us.
We understand the health and safety improved coffee table did not meet your friend`s liking. We offered her to return the item and get full refund and was provided with a return address. As soon as item received, she will get her refund in her bank as per return policy. I understand that she doesn`t want to pay for return as a goodwill gesture we will refund the return fee estimated £14.79 via dpd or royal mail services. Again we would like to invite you to approach directly our customer service team via email as there we would be able to assist you best. Thank you

Rated 1 out of 5 stars

Avoid

Terrible company send out wrong item, then refuse to pick up and refund. Avoid at all cost will be contacting the financial obusman!!

October 4, 2022
Unprompted review
Posh&Co Ltd logo

Reply from Posh&Co Ltd

YOU NEVER PURCHESED FROM US!
We understand the health and safety improved coffee table did not meet your friend`s liking. We offered her to return the item and get full refund and was provided with a return address. As soon as item received, she will get her refund in her bank as per return policy. I understand that she doesn`t want to pay for return as a goodwill gesture we will refund the return fee estimated £14.79 via dpd or royal mail services. Again we would like to invite you to approach directly our customer service team via email as there we would be able to assist you best. Thank you

Rated 5 out of 5 stars

So happy with our sofas 10/10 all…

So happy with our sofas 10/10 all round. Great quality and so comfy was really fast delivery and made exactly how we asked for it to be. Very happy and would recommend to everyone

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and quick responses…

Excellent service and quick responses to messages!
Made my sofa quickly for me as I was due to have a baby, fantastic service. This is my second purchase (had a table and chairs) and will definitely not be my last! Brilliant quality and choice!

September 7, 2022
Unprompted review

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