Position1SEO Reviews 27

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

For the last couple of weeks, Jason it's not answering any phone calls or emails.

Rated 5 out of 5 stars

We decided to get the assistance of position one to enhance our website and get more traffic. They zeroed in on the biggest issues within days and we've seen the much-improved performance since then.... See more

Rated 2 out of 5 stars

We came into contact with this company and spoke to Jason the owner just after the lockdown. Following conversations and promises made we decided to invest in this company with our S... See more

Company replied

Rated 5 out of 5 stars

We wanted to build a distinctive website that represents who we are and improved our capabilities to grow leads and sales. I wrongly thought they were just a top seo agency but the website they built... See more

Company details

  1. SEO Service

Written by the company

Position1SEO is UK’s #1 SEO experts and they are currently delivering world class SEO to over 100 satisfied clients. Contact Position1SEO and reach Google Page 1 for your best keyphrases in no time.


Contact info

3.0

Average

TrustScore 3 out of 5

27 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Affordable SEO service providers

We decided to hire Position1SEO to help us clean up our website to get better Google rankings because they are one of the most well-known and affordable SEO service providers we could find.

Initially, the effort was focused mainly on making various alterations to the technical aspects of our website.
But they also came up with a detailed plan using a range of search engine optimisation techniques to boost the visibility of our company & the results were incredible.

They are easy to connect and collaborate with and have an amazing understanding of SEO. All of our communications with them were directed through Tracy who has helped us throughout the entire process & couldn't have been more helpful.

We couldn't be happier. Definite 5 stars.

June 22, 2022
Rated 1 out of 5 stars

Should not be doing this job.

Started out as a promising working relationship, but soon realised that we should not have fallen for the sales pitch. Jason is a very good "salesman", uses all the language to make you think they know what they're doing and that you are in good hands. Do not fall for this.

We asked Position1 to do our SEO, PPC and create a new website. A very big step for us after using the same team for many years. They had been doing our PPC Google Ads for about a month when we questioned how poor the account looked (this was on a Friday afternoon), by Friday evening they had made 310 changes to the account, mainly increasing budgets. (My feeling is they did this to try to make the account look in better health by the time they had to reply to us). By Monday morning we were £1000 down on Google Ads. Even after multiple emails advising how unhappy we were and asking them to stop all work on the ads, they took no responsibility whatsoever for this huge mistake. If were weren't already invested with the new website we would have left them then and there. They agreed to refund everything we had paid them for the PPC.

Whilst the SEO was fine, the blog posts were awful. Even if they were written just for SEO purposes to hit those keywords, we had to go through each blog meticulously and make so many changes to make it readable and factually correct.

They were getting on with the website, we were generally happy with it. Until they uploaded our customer data, causing an email to be sent to about 2000 of our customers informing them that their password had been changed. It looked like a scam or a phishing email. We lost customers and our reputation was damaged because of this. They tried to blame us for supplying incorrect information, this was 100% NOT the case, and once again they took absolutely no responsibility for it. We then told them we would not be working with them at all going forward.

This company should not be charging people for these services. They do not seem to have the right amount of knowledge to do the work properly. They are spineless when it comes to doing the right thing and admitting mistakes and have lost us money and customers.

Find another company.

June 13, 2022
Unprompted review
Position1SEO logo

Reply from Position1SEO

Obviously we are incredibly disappointed to receive this review, particularly as we put our heart and soul into every project.
Unfortunately, this seems to be one of those extremely rare occasions where a client hasn't been entirely satisfied with the services provided.
Even though we understood we had parted ways amicably when we provided all the files for the website many weeks ago.

And because we're one of the top-ranked SEO companies in the UK, with hundreds of 5-star reviews from almost every client over many many years
and have never before received a review of this kind, we also feel it is important to provide clarification to some of the points raised.

During the very short time we worked on the SEO campaign, incredibly we still doubled the overall share of voice for the project and significantly improved many keyphrases.

Blogs are written by UK professional copywriters to support the SEO efforts & whilst this rarely happens, we do agree there may sometimes be adjustments needed because writers are using the internet for reference sources, rather than being experts themselves.
In the very infrequent event factual changes are needed, we provide immediate unlimited free revisions to any content, if issues are ever raised with us.

For the Paid Ads, it was previously a Google Smart campaign, which lets Google decide how they spend your money and makes it almost impossible to optimise anything.
This means that there is no usable performance data and consequently everything has to be built from scratch.
That creates a much steeper learning curve because you initially have little data to base bidding decisions on.
So there is always a period of time in the early stages where significant bid adjustments are needed.
And as your campaign was underspending this was done on a larger number of keyphrases at the same time to minimise the downtime spent in learning mode.
We appreciate that you weren't happy with this clarification, so even though we had spent a huge amount of time building out incredibly complex campaigns, we still refunded you in full.

When the website was nearing completion, customer information needed to be added to the new databases.
The data provided contained 1,700+ records where multiple accounts were using the same email address & yet had different contact details.
This caused an email to be sent to those duplicate addresses by the plugin when loaded.

Whilst we appreciate that this relationship hasn't moved forward in the way we hoped, we thank you again for your business and sincerely wish you the very best for the future.

Rated 5 out of 5 stars

Gertrude Fashions

I have a small retail shop Gertrude Fashions and I have been with Position 1 SEO for about one year and there work is amazing, they really help you in every aspect of driving your online business to generate sales, a great company. I went with another company about seven years ago and it was a disaster so I wasn't very positive when I went with position 1 SEO, but I could not be happier. Regards John Bowden.

February 12, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic SEO Results

Amazing SEO results, great work, expertise and communication!

We are a small business trying to break into a well established market with a new product and over the past few years have tried a number of freelance SEO 'experts' with no success or increase in traffic. We never previously signed up with larger established SEO companies as the initial investment was too high for no guarantee of results, companies such as Yell.com offer SEO but cannot guarantee improvements as part of the work and like most consultant services it's likely to be snake oil.

Personally, I'm quite a sceptical person and I had to convince two other people within the business who are more sceptical on web and SEO matters than me but the guarantee that Position 1 SEO offer allowed me to convince them and I'm delighted to say we made the right choice!

Upon the initial review, they advised ideally we would need to change the platform of our website and make big improvements to our layout and content. We still have more work to do to our site to make it the best it can be but over the last 4 months from when we started working with Jason and the team we have gone from ranking nowhere to having 60% of the key phrases we agreed upon on Page 1 of Google, including both Primary Targets and our traffic in the last week has started to climb.

For anyone considering working with them, with their guarantees on results and their past successes and the fact that their own website ranks very highly for SEO terms, I don't think there is another SEO company as good as them. Particularly for a small business with limited funds and sceptical mind sets I would highly recommend working with Position 1 SEO.

I would lastly mention that to get results like we have, I'm sure you will need to implement changes to your website, possibly the design and platform, we had to and it was a lot of work but in these changing times, where I cannot get meetings with clients, I needed to be on page 1 of Google and Position 1 SEO have delivered on their promises so far!

January 18, 2021
Unprompted review
Rated 5 out of 5 stars

I'm a long term client and the work and results have always been excellent

I'm a long term client and the work and results have always been excellent.

Position 1 have delivered everything they said they would on time every time & have even helped with advice and support on things that weren't really anything to do with SEO.

I'm not a big spending customer but I've used them for 2 different sites and both times they quickly delivered top of page 1 local rankings.

A great team of people & do anything they can to help.

I often recommend this company to my friends.

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

I read another review here on Trust Pilot & felt it was so unfair I wanted to share my own experience with Position 1 SEO.

We're targeting a very competitive keyphrase with 50,000 searches a month and yet in just over 6 months, we have gone from unranked to Position 6 on Page 1.

We have never experienced any issues whatsoever with communication or anything else.

They work incredibly hard, give the best possible advice (even when it is to spend less) and nothing is ever too much trouble.

They even helped with the design of our pages at no extra cost.

The only small blip was when we hadn't hit the improvement they guaranteed for a couple of weeks but they did exactly what they said they would and worked for Free until we did a short time later.

Having been badly let down by a few other companies previously, I cannot recommend this company highly enough.

December 15, 2020
Unprompted review
Rated 2 out of 5 stars

We came into contact with this company…

We came into contact with this company and spoke to Jason the owner just after the lockdown. Following conversations and promises made we decided to invest in this company with our SCO. With ourselves being a small business it was paramount to try and get this right at the first attempt in which all of the issues that they had raised and the fixes they promised seemed an opportunity too good to miss.

The package proposed was done after initial audit to the fundamentals of everything should been ironed out at this point in which we are looking forward to seeing our investment grow. The promise of them being the best in the business and partners on the front page of Google was one of the fundamental selling points from themselves

Google My Business advanced optimisation
Directory Citations
Link Detox -
Link Building package
Titles & Meta Description
Content writing

Unfortunately as time passed and deadlines with it some of the work has not been completed including the link building package which only half of this was undertaken and done. Some links on the site and also failed and had to be corrected.

Initial contact seem to be great when you need to speak to the people carrying out the work it seemed to be that the work is being outsourced abroad or you could get hold of the people fundamentally undertaking in writing the content.

Disappointed is an understatement as we great hopes that this would be a good partnership but subsequently with 4 September passing on the link building not submitted to ourselves we lost all hope and had to look elsewhere.

Great hopes after initial sales pitch a great disappointment after

October 15, 2020
Unprompted review
Position1SEO logo

Reply from Position1SEO

When we read your review we immediately contacted you by phone and email & can not apologise enough for the issue caused by our admin error.

We pride ourselves on completing all work with total transparency at all times and unlike many companies, provide full reporting on every single thing we do.

We fully appreciate that it is not your responsibility to tell us when something has not been completed but it would have been great if you had contacted us to let us know.

No client has ever suggested we have not completed work before and we have now replaced our double checks, with a new Triple check process to ensure a small admin error can never cause such a significant problem.

This missing work has now been completed & in addition to that we have also refunded you in full for this part of your project.

All these items were completed & full reporting provided (with the exception of the 2nd half of the link building package).
Google My Business advanced optimisation
Directory Citations
Link Detox
Link Building package
Titles & Meta Description
Content writing

With regard to the other points raised, we would like to clarify some details.

We do not outsource any part of anything we do.

Every single part of our projects are carried out by experts that work only for us.

We have a customer support team in place & 24/7 call answering to help clients with anything they require & all clients have my direct number for any urgent concerns.

Unfortunately content writers are not client facing & because they do not feel comfortable in that situation, all copywriting adjustments are managed by our customer support team.

Even though the initial work you paid for was just to fix some of your pre-existing issues and to put the fundamentals in place and we never actually did any further ongoing SEO work, we were still able to deliver some exceptional results.

When we began you were basically unranked for everything & yet even after just this initial work, amongst significant improvement for dozens of other keyphrases, you had gone from...

Unranked to Position 1 on Page 1 nationally for Leather Repair Costs

Unranked to Position 1 on Page 1 nationally for Stone Table Repair

And this was without you ever dealing with your website performance issues or following our recommendations regarding your internal architecture.


Nobody is more disappointed than us that we have a client that was not entirely satisfied.

Hopefully completing the unfinished work and also refunding the amount paid for that part of the work will enable us to all move forward amicably.

Thanks again and we wish you all the best for the future.

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