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Positive Lending Reviews 

517
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently described as outstanding, with many appreciating its efficiency and the ease of the overall process. Reviewers highlight the quick response times and clear communication, making the experience straightforward and stress-free. Many people also felt well-supported, noting the team went above and beyond to understand and accommodate their specific needs. Consumers frequently mentioned feeling informed at every step, with personalized attention making complex processes manageable. This dedication and expertise truly made a difference for users, leading to successful outcomes.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service,... See more

Customer service

People report positive experiences with customer service, highlighting the exceptional support and... See more

Response time

Customers consistently note positive experiences with response times, highlighting that advisors are... See more

User experience

Reviewers consistently report positive feedback about the user experience, highlighting the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn't have asked for a better service or more support that we received from Positive Lending. Everyone we dealt with was so helpful and professional, but we must particularly thank Gillian for r... See more

Rated 5 out of 5 stars

All matters were dealt with in a professional manner for which I'm very grateful. The arrangement was finally instigated after a lot of grief for Ben and Mark caused by the inefficiency of the lend... See more

Rated 5 out of 5 stars

I passed a client to Brad to deal with a second charge. This particular client was keen to sort this out as quickly as possible and had already spoken to some other providers who were quite pushy in t... See more

Rated 5 out of 5 stars

I have recently had to arrange interim funding for a very important large payment I had to make quickly. Positive Lending have been wonderful towards this and I can say now that I can make it now. Not... See more


Company details

  1. Mortgage Broker
  2. Finance Broker

About Positive Lending

Written by the company

Founded in 2008 Positive Lending are industry leaders in Specialist Finance.

We are directly authorised by the Financial Conduct Authority and have won more than 25 industry awards in specialist finance.

Every year we arrange thousands of specialist loans for our customers, either directly or via 9000 mortgage brokers who recommend our services, so rest assured that you are in safe hands.

We can support with specialist lending solutions including:

  • Bridging loans
  • Second Charge Mortgages
  • Residential Mortgages
  • Buy to Let Mortgages
  • Commercial Mortgages
  • Development Finance
  • Equity Release and RIO

We have an unrivaled and extensive panel of lenders giving us the power to search the whole of the market and help find the perfect solution for your financial needs.

Our exceptional team are dedicated to supporting clients in making their property dreams a reality.

Visit our website

All the best Specialist Lending Solutions

Written by the company

Second Charge Mortgages
With a whole of market product range, exclusive products, transparent fees and superb service, we’re Positive we can find you the best second charge mortgage outcome for your clients; discover more and meet the team
Bridging Loans
Our bridging experts promise you the best rates on the market, AIPs in 4 hours, a specialist valuer panel who are selected for speed, expert bridging solicitors and focussed underwriters. When it comes to bridging, Positive is the packager of choice.
Specialist Residential and Buy to Let
For customers struggling to secure mortgages on the high street, our expert Mortgage Desk are on hand to help. So if you have a specialist residential or buy to let case that’s difficult to place, take a look at how we can help you.
Commercial Mortgages
Our team of lending experts give you access to a wide range of specialist lenders and private funders. When it comes to commercial mortgages; we’ll make sure your clients get the best outcomes available.
Development Finance
We ensure that we meet your clients’ project needs and deliver high returns for their investments through competitive pricing and prompt delivery of funds.
Equity Release & RIO
We have a great range of products designed to help current, and soon-to-be, retirees make the most of their finances – enjoying their funds and the equity that’s built up in their property.

Contact info

4.9

Excellent

TrustScore 5 out of 5

517 reviews

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4.9

All reviews

(517)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, helpful and prompt

Positive Lending is an excellent and professional organisation. The team explained the requirements and supported each stage, staying in touch and offering helpful advice. They were easily contacted, responsive, competent, clear and courteous. In my case timing was important, they tracked this closely while providing specific support and met the deadline.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great company to deal with.

I can't thank the team enough at Positive Lending, regular updates and support throughout the process would 100% recommend these guys professional and always on hand to answer my many questions. an absolute pleasure to deal, would certainly use again.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

From start to finish the service was…

From start to finish the service was excellent. Declan and Georgia were always upfront and proactive when communicating and even when Georgia was on annual leave for a week during my application, her colleague George stepped in and progress did not slip at all.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Georgia and Richard

Georgia and Richard were absolutely amazing. Not an easy case but they handled it with such professionalism and efficiency too. Really surprised how quick everything was completed. Really friendly and approachable to talk to. Thank you so much for all both your help. Will be in touch next time the mortgage is up for renewal.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Truly “Positive Lending”

I have had nothing but a positive experience in using Positive Lending to support with the purchase of my new home. Celi has been proactive, responsive and has genuinely gone above and beyond to drive completion forward under difficult circumstances, and I will finally complete today. I would highly recommend this service. Worth every penny 😊

September 27, 2024
Unprompted review
Rated 4 out of 5 stars

Was put in touch with Positive Lending…

Was put in touch with Positive Lending through my broker. I'm trying to obtain a mortgage to pay off equity release on a house I inherited. The process has been ongoing since june, with the debt mounting at £300 monthly. After chasing broker for a meeting he suggested I get in touch with Nick Shepard directly for answers.

Nick has since been in contact to explain why he has been unable to respond to my emails. Nick cannot deal with me directly, my broker did not advise of this, leading to a great deal if frustration on my part.

This review has been edited since first posting to reflect updated information I was not in possession of the first time.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Complex Bridge....No Problem!

quite a complex matter was dealt with diligently, efficiently and with a successful outcome by Alex in regards a bridging query. Communications were good and timely and my client was super happy with the service.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Alex is simply the best at specialist…

Alex is simply the best at specialist mortgage cases, whether that's Equity Release or Bridging he can just take over and make it all work. Always a pleasure to deal with, such a good option for whenever 'they don't quite fit'!

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Top marks for Celi…..

As you can imagine going to a packager as a broker you already have a tricky case. My client was purchasing a shared ownership property on a new build development which is pretty vanilla but she had a chequered credit history so our choice of lenders was literally down to 1 provider. I dealt with Celi in the office from day one and she has been amazing from start to finish. Her communication and knowledge of the lender that we had to approach was second to none. Also my client had a lot of vulnerabilities that both the packager, Celi and the lender took on board with great care and attention. Whilst on my annual leave, it was great to receive a mortgage offer today and to say you have made my clients year is an understatement! It was definitely a call that had to make regardless of holiday or not. I cannot thank you enough in your help with this case 😍

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Reassurance at a stressful time

At a stressful time, dealing with Alex was like a breath of fresh air and he certainly lives up to the company name of 'Positive Lending' as that's what our experience was.

We were advised Alex would call Thursday and he did. We were immediately advised it all sounded straightforward and if we sent ID he would call first thing to do the application and he did.

We had our decision in principle within hours and the whole process was made to feel so straightforward. Everything was clearly explained; there was never any 'chasing up'; there were no hidden fees and the fee we did pay was worth it just to have someone so friendly, helpful, efficient and reassuring to speak to.

Highly recommend - thank you!

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

Thank you to Georgia and Alysha at Positive Lending! Your professionalism and excellent communication skills really helped me with my successful application. I am hugely grateful to you both. I shall definitely be recommending Positive Lending to friends and family.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Following a recommendation

Following a recommendation, we had the pleasure of working with James at Positive Lending.

James brought a wealth of experience to the table and was not only highly knowledgeable but also extremely helpful, all while providing exceptional customer service.

I highly recommend James and look forward to working with him again in the future.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

New mortgage deal

A really good effort to get our new mortgage deal over the line. Aware from the start that the process takes time it was nice to get it over the line in at a good pace. Alot of tooing and throwing but a alround good experience. I would recommend using these guys. George worked hard to get everything done.

August 1, 2024
Unprompted review

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