Purchased an armrest set to compliment the play couch we bought a year back. Quick postage, and the armrests have been a great addition to open up extra building configurations for the kids. The couch... See more
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Our two children 5 & 1 have not stopped playing with their new play sofa since they got it on Christmas day. The creations that can be made are endless and it's genuinely the only toy they've consiste... See more
Company replied
Such good quality, worth every penny! I have friends who have similar play couches from other brands and the quality doesn’t compare! I also had a minor issue with my couch which was solved so quickly... See more
Company replied
So thrilled with our couch! My daughter adores it and has endless fun creating new sets ups for it and diving into imaginative play! It’s also extremely sturdy and comfortable to sit and lay on! I was... See more
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Company details
Written by the company
The 5-star rated kids play sofa loved by thousands of families across Australia, New Zealand and the UK. Inspiring open-ended, energy burning, imaginative play. Machine-washable covers, CertiPUR-US® certified foam, screen-free everyday play that is fun for the whole family.
Contact info
Australia
- possumplay.com.au
4.6
Excellent
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Dens-galore ⭐⭐⭐⭐⭐
Dens-galore ⭐⭐⭐⭐⭐
Lovely material, very comfortable, great options to make dens with the kids
January 17, 2026
Unprompted review
Reply from Possum Play
Hi Giverny, thank you so much for your lovely review 🤍
We’re so happy to hear you’re loving the comfort and fabric — and that there are plenty of dens being built with the kids! Sounds like lots of fun ahead.
Thanks so much for choosing Possum ✨
The Possum Play Team xx
Such good quality
Such good quality, worth every penny! I have friends who have similar play couches from other brands and the quality doesn’t compare! I also had a minor issue with my couch which was solved so quickly and easily thanks to the wonderful customer service. We’ve had our couch 3 years and recently bought some more shapes, it’s very well loved and still looks brand new. I recommend it to everyone!
January 14, 2026
Unprompted review
Reply from Possum Play
Hi Cherry, Thank you so much for your amazing review 🤍
We’re so proud to hear how well your Play Couch has held up over three years, and that adding new shapes has brought even more life into your play space. It also means so much to know our customer service was able to help quickly when you needed support.
Your recommendation truly means the world to us. Thank you for being such a wonderful part of the Possum community ✨
Love, The Possum Play Team xx
Love
Purchased the couch with the extra arm rests for Christmas for my sons and it has been such a worthwhile investment for the playroom. They are having so much fun using it as a car, bed, couch, den etc etc. It was drawn on and the marks came out right away. 10/10 highly recommend! Wish we got it earlier.
January 14, 2026
Unprompted review
Reply from Possum Play
Hi Dani, thank you so much for your lovely review 🤍
We’re so happy to hear the Play Couch and Armrests have been such a worthwhile addition to your playroom, it sounds like there’s been no shortage of imagination! It’s also great to hear the covers cleaned up so easily after a little creative moment.
Thanks so much for your recommendation and for choosing Possum ✨
Love, The Possum Play Team xx
Great Fun!
Great fun! ⭐⭐⭐⭐⭐
As always, the Possum products are great quality! Our play couch is still going strong after four years, and the new crash pad is already a hit. Best thing ever!
January 14, 2026
Unprompted review
Reply from Possum Play
Hi Joeline, thank you so much for your wonderful review 🤍
We absolutely love hearing that your Play Couch is still going strong after four years — that’s exactly what we design our products for. So glad to hear the new Crash Pad is already a hit too!
Thanks so much for your continued support and for being part of the Possum family ✨
Love, The Possum Play Team xx
We all love the puff!
The Puff is our only Possum item so far. It’s what we had room for and it is such a great addition to our living room!
My son throws himself onto it, jumps onto it, flops onto it, uses it in imaginative play, AND he reads, chills out and gets comfy to watch tv on it (there’s even room for me to cuddle on too).
We are so happy we chose the puff, the shape looks great in the room, it calms our little guy down and even added extra seating in the living room when we had lots of friends round over Christmas 🥳 all the kids wanted it.
If you have the space - go for it!
December 1, 2025
Unprompted review
Reply from Possum Play
Hi Melanie, thank you so much for such a lovely review 🤍
We absolutely love hearing how much mileage your son is getting out of the Puff — from big jumps and imaginative play to quiet reading, cuddles and chill time (with room for you too!). It’s also wonderful to hear how beautifully it fits into your living space and even doubled as extra seating when friends were over.
So glad it’s been such a great first Possum piece for your family. Thank you for choosing Possum ✨
Love, The Possum Play Team xx
Play Couch (new armrest purchase)
Purchased an armrest set to compliment the play couch we bought a year back. Quick postage, and the armrests have been a great addition to open up extra building configurations for the kids. The couch continues to be a durable product despite heavy (rough) use from the kids. The covers have been washed a few times and still look great.
December 25, 2025
Unprompted review
Reply from Possum Play
Hi Tom, thanks for taking the time to leave a great review. We’re so happy to hear the Armrests have been a great addition and are opening up even more building possibilities for your kids. It’s also wonderful to know your Play Couch is still holding up so well after a year of heavy use — and that the covers are washing beautifully too.
Thanks so much for your continued support and for choosing Possum ✨
The Possum Play Team
Top Christmas present ⭐⭐⭐⭐⭐
Top Christmas present ⭐⭐⭐⭐⭐
We won Christmas with this gift this year. My 2.5yr old LOVES it (and even my 13yr old has secretly enjoyed sitting in a den again!). It was an ‘extravagant’ gift for us but I knew it would be an investment and the fun we’ve had so far already has meant it’s worth every penny and frankly blown all other Christmas presents out the water - probably for the next few years too. Oops!
December 25, 2025
Unprompted review
Reply from Possum Play
Hi Gemma, thank you so much for your amazing review 🤍
We love hearing that you “won Christmas”! It’s so special to know the Play Couch is already bringing so much fun across ages and feeling like a worthwhile investment for your family. Thank you so much for choosing Possum ✨
Love, The Possum Play Team xx
The children are loving it ⭐⭐⭐⭐⭐
The children are loving it ⭐⭐⭐⭐⭐
Hours of imaginative and creative fun… and my sofa cushions stay where they belong ;)
November 18, 2025
Unprompted review
Reply from Possum Play
Hi Kerrie, thank you so much for your lovely review 🤍
We’re so happy to hear the kids are enjoying hours of imaginative and creative fun — and even better that your sofa cushions are finally getting a break 😉
Thanks so much for choosing Possum ✨
Love, The Possum Play Team xx
What do you get 7 and almost one year…
What do you get 7 and almost one year old for Christmas that they can both enjoy and will last? I can tell you now, this couch has been hands down the best thing we’ve bought and wish we had years ago. They play together with it (what other toy can handle that age gap?), with the eldest making loads of different set ups and the youngest joining in on the fun. It encourages us to sit on it and be more available for play. Not slept on it yet (we went for the big bases) but it would definitely be comfortable for a night. Can’t recommend enough!
December 25, 2025
Unprompted review
Reply from Possum Play
Hi Kate, thank you so much for such a wonderful review 🤍
We absolutely love hearing how your kids are playing together across such a big age gap. Watching big imaginations lead the way and little ones jump in on the fun is exactly what the Play Couch is all about. It’s also so lovely to hear that it’s encouraging more shared floor time and connection as a family.
Thank you so much for your recommendation and for choosing Possum ✨
Love, The Possum Play Team
Endless fun for lively boys
My daughter suggested I buy the play couch for her three boys (4, 2 and 8 months) as an early Christmas present after visiting her friend (also with three children of similar age) who said it was the best thing they had ever bought. Since it has been set up for my grandchildren, they have got a huge amount of use from it. When I was there over the weekend the two older boys made tents and a fort from it. Yesterday my daughter sent me a photo of the 'obstacle course' her 4-year old had made form the baby by putting the various parts of the couch in his way. The 4-year old looked rather pleased with himself and the baby was loving it. This was definitely a very good buy and not only do I recommend it but know my daughter does too.
December 18, 2025
Unprompted review
Reply from Possum Play
Hi Marmaduke, thank you so much for sharing such a wonderful review 🤍
We absolutely loved reading about your grandchildren making tents, forts and even their own obstacle course — it’s so special to see the Play Couch bringing so much joy across different ages (and generations!).
It truly means a lot to hear that both you and your daughter would recommend it. Thank you for choosing Possum and for being part of our community ✨
Love, The Possum Play Team
Fantastic
Mainly used in armchair mode for giving night bottles. But when pulled down into individual mats the almost-toddler loved to climb over it all
November 28, 2025
Unprompted review
Reply from Possum Play
Hi lovely, Thank you so much for your review.
We love hearing how you’re using your Possum in armchair mode for those quiet night feeds — and then transforming it into individual mats for your little one to climb and explore during the day. That versatility is exactly what it’s all about.
Thanks so much for sharing and for choosing Possum ✨
Love, The Possum Play Team
Highly recommend - the perfect playroom addition
So thrilled with our couch! My daughter adores it and has endless fun creating new sets ups for it and diving into imaginative play! It’s also extremely sturdy and comfortable to sit and lay on! I was really pleasantly surprised as how well the product filled after being opened for a few days! Highly recommend, it was the perfect addition to our playroom for our 3 & 1 yr old.
January 8, 2026
Unprompted review
Reply from Possum Play
Hi Rach, thank you so much for your wonderful review 🤍
We’re absolutely thrilled to hear how much your daughter is loving creating new set-ups and diving into imaginative play — and that it’s just as comfortable and sturdy for everyday lounging too. It’s also great to hear the foam settled in beautifully after opening.
So lovely to know it’s become such a perfect addition to your playroom for both your little ones. Thank you for your recommendation and for choosing Possum ✨
Love, The Possum Play Team xx
Arm rests
Bought 4 arm rests (which will double as who-knows-what) to complement possum couch. Received promptly and well-packed. Makes the couch look like 2 proper armchairs, and will help 2-year-old twins build so many dens and obstacle courses!
December 25, 2025
Unprompted review
Reply from Possum Play
Hi lovely, thank you so much for taking the time to leave us a review 🤍
We love hearing how you’re using the Armrests in all kinds of creative ways — turning your Play Couch into proper armchairs and giving your twins endless opportunities to build dens and obstacle courses sounds like so much fun.
So glad to hear everything arrived quickly and well packed too. Thanks so much for choosing Possum ✨
Love, The Possum Play Team xx
Brilliant quality
Brilliant quality, great customer service and a good deal in the Black Friday sale.
December 23, 2025
Unprompted review
Reply from Possum Play
Hi Amy, thank you so much for your review
We’re so glad to hear you’re loving the quality of your Possum pieces and that you had a great experience with our customer service.
Love, The Possum Play Team
Excellent multifunctional play couch!
I can't imagine our living room without it! my daughter loves playing on the couch or chilling and hiding when it's like a small house.
December 1, 2025
Unprompted review
Reply from Possum Play
Hi Dimitrios, thank you for your lovely review 🤍
We’re so happy to hear your Play Couch has become a much-loved part of your living room and your daughter’s everyday play.
Thanks so much for choosing Possum ✨
The Possum Play Team
Best investment
Our play couch and pod gets loved and used all day and every day. It is in constant transformation from a side to den to climbing frame to soft bed or chair and it even has been brilliant for standing practice for the baby. It is the best way to keep our busy toddler active when it’s wet outside. Best investment I’ve ever made.
December 9, 2025
Unprompted review
Reply from Possum Play
Hi Violet, thank you for the lovely review. This makes us so happy to read 🤍
We love hearing how your Play Couch and Play Pod are transforming all day, every day.
Thank you so much for your lovely feedback and for choosing Possum ✨
The Possum Play Team
Would not recommend.
Having bought from PossumPlay twice before, I decided to invest in more items for Christmas this year. I ordered in November, before their sales, and they sent me the wrong item. That's okay, mistakes happen, and thankfully I noticed that the box said the wrong thing so I hadn't opened it etc. and I sent them an email the same day to let them know of their error and ask that they remedy this by sending the correct item and organising a courier to take the wrong item back. Their responses were rude and entitled. I was told they would not send the correct item, that first I would need to wait for them to organise for a return label to be EMAILED to me, and then i would need to print it, attach it, and then personally transport the parcel to their postal service of choice. I explained that this was an unreasonable half day of labour to demand of the customer, that they could just send a courier to collect the parcel, and they could send the correct item in the meantime.
It took them several days to organise the return label, which they then emailed to me and said that they would not organise a courier, that I would be responsible for transporting the parcel myself and they would not ship the correct item until they had notice that the postal service had received the parcel.
Mind you, in the week that past they then put their items on 30% sale, so their profit margin does have room for them to absorb correcting their own issues, they just don't want to.
Infuriatingly, they then also insisted that their hands were tied by their own refund policy. This wasn't a customer changing their mind, this is a repeat customer who they sent the wrong item to.
Very frustrating, they still haven't corrected it, and i'm left realising that sadly buying from an Australian business doesn't guarantee any customer service or basic accountability.
November 15, 2025
Unprompted review
Reply from Possum Play
Hi Amy,
We’re genuinely sorry to hear that this experience felt frustrating and disappointing.
Unfortunately, an honest picking error occurred in our warehouse during a very busy shipping period, and the incorrect colour was dispatched. We offered multiple solutions to return the item and receive the correct item, a replacement cover to ensure the item matched the rest of the order and ultimately arranged multiple courier collection attempts for the incorrect item to be returned after you declined to drop the item at your local post office. As a small business, with limited stock, we could not afford to just send another item without proof that the original was being returned to us.
Unfortunately, on the agreed collection windows (three times) there was no one available at the address to hand over the parcel, which meant the collection could not be completed.
We always aim to resolve errors as quickly and fairly as possible, and appreciate our customers collaboration on these rare occasions.
We truly regret that we were unable to reach a resolution on this occasion and appreciate all customer feedback as we continue improving our systems and communication.
If you would still like to discuss this further, our team remains available via email.
Best,
The Possum Play Team
I am so impressed
I am so impressed. It turned up really quickly. I opened the flat packed product, feeling a tad dubious by the super compressed cushions, and before I knew it it had sprung into being the couch advertised. It is super comfy plus my kid loves it. I can see it being a play item for a long time and once it’s no longer played with it’s still a great little couch. We got the equal thickness base so it can be used for sleepovers as well. Honestly, I’m so happy with it. Great purchase
November 21, 2025
Unprompted review
Reply from Possum Play
Hi Sara, Thank you so much for this wonderful review. We’re thrilled to hear it arrived quickly and that you're loving it already.
The vacuum technology really is incredible. It always amazes us how compact the pieces arrive, and then how quickly they spring into full shape once opened. We’re so glad yours expanded perfectly and that both you and your little one are enjoying it.
The equal thick base is such a great choice too, perfect for play now and ideal for sleepovers down the track.
Thanks again for choosing Possum Play. We’re so happy you’re so happy! 💛
I was told to pay £15 extra if I wanted the item I paid for
The possum play couch has not been fully unwrapped as it’s a gift for Christmas but seems okay. I am now regretting not getting another brand but liked how this was a business created by two mums. I didn’t recieve the product on time and then was told I would need to transfer £15 extra if I wished to receive the playcouch I had already paid for. I was shocked as I have never been asked to do this before and having paid full price which included delivery I couldn’t help but feel this was a scam. I have now received the item but the customer service was appalling. I would not put myself through this experience again.
October 21, 2025
Unprompted review
Reply from Possum Play
Hi Freya,
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear that your experience left you feeling disappointed, that’s never what we want for any of our customers.
I do want to clarify what happened with your order, as I can completely understand how frustrating the situation must have felt from your side. Your parcel was returned to our warehouse after two unsuccessful delivery attempts. When this happens, our courier still charges us the full delivery fee, and again for re-delivery, which is why our policy is to pass on a re-delivery cost for sending the item out again.
In your case, we actually waived this fee as a gesture of goodwill so that you wouldn’t be out of pocket — and we arranged the re-delivery at no extra cost to you.
I’m very glad the couch has arrived safely, and I hope it brings lots of fun on Christmas morning. However, we’re really disappointed to see that, even after resolving the issue and covering the delivery charge for you, your experience didn’t feel positive.
If there’s anything further we can do to help, please reach out to our support team.
Best,
The Possum Play Team
HONEST REVIEW
Honestly the sofa is really fun however I do not believe it is worth the price tag.
It is just foam with covers. I paid £390 for my order on 30.08 and it arrived 03.09.
To come online this morning 10.09 to see that all the items are now on sale.
You can’t win them all but for such expensive items I really expected them to have a price adjustment policy like most companies.
I messaged their instagram to ask this and was basically told they don’t offer this but value my feedback
I then asked for their return policy which is utterly RIDICULOUS! The item has to be in its original packaging and state (so basically should you open your package you can’t then return it so if it’s not for you or you aren’t happy with quality you simply can’t return.
To then be told it costs a whole £50 GREAT BRITISH POUNDS TO RETURN is absolutely insane.
I won’t lie this has drastically put me off possum play and I sincerely wish I’d of opted for one of the other brands as they have fairer policies for their customers.
Disappointing to say the least.
September 11, 2025
Unprompted review
Reply from Possum Play
Hi there,
Thank you for sharing your feedback. We’re so pleased to hear that you and your family are enjoying the sofa, though we’re very sorry to hear that your experience has left you feeling disappointed.
We do our best to be clear and transparent with our policies. For change-of-mind returns, products do need to be in their original condition and packaging. This is a standard policy and very common, to ensure items can be safely returned and resold. Because our play couches are larger and heavy, shipping is costly, making return shipping is more costly than with smaller products.
Regarding sales, like most retailers we’re not able to apply discounts to orders made outside of an active promotion period. We understand how frustrating the timing can sometimes feel, and we value the feedback you’ve shared.
We hope your Play Couch brings your family years of play and enjoyment.
Kind regards,
The Possum Play Team
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