PostNL Reviews 

I had in the past very bad experience with post.nl and finally I let them send all my packages to parcls.

Since then it went good,and they didn't send the packages back to China,what they did if I was not home.

But parcls is unfortunately bankrupt and they send the packages back to post.nl.

As you can guess,they didn't contact me and they send all the packages back to China.

This is what they did also before I had the service with parcls.

I cannot believe that the post service do this without contact me.

So it's getting a big problem to get my money back or to get the product.

They just told me that they will send all the upcoming pacages back to sender and they told me that they cannot rerouted my packages to my personal address.

Super bad service!!!

The worst postal service out there, slow, unreliable, and with annoying customer unfriendly "innovations" like making everyone get post.nl account that is only avaliable in Dutch.

I had sent a return item to UK but it has been over a month and no delivery yet, Sent an item to Asia and the package hasn't even left NL in a week. No one should order from PostNL ever again. They are scamming people, there is no consumer rights in NL to prevent this.

a bunch of brainless people who don't know what their job is

I have had an extremely disappointing experience with PostNL regarding my passport that was sent by registered post and went missing. My passport (which should have been sent to my house and signed by me) was instead delivered and signed by an unknown person. In the track and trace, there is even a signature. No one was home at the time so it could not have possibly been delivered to us.

I have been calling them each day, every day I receive a different answer and explanation. They will also avoid any question regarding an ID - I am sure that my was not requested by the delivery partner, otherwise we would not be in this situation. But the fact that they will not own up to this is so surprising.

Very disappointing and also concerning as I do not know where my passport was delivered and who has it. The whole thing has been very sketchy.

one positive - Some of the customer service reps that I interacted with we very helpful, friendly and tried their best to help me out. So want to ensure that at least they get a positive call out.

One thing I can say is that they are pathetic and they don’t respect customers. They change delivery of my package 3 times (3 days) and I’m waiting at home like idiot! If I would work like they do I would be fired same day! Scandal and nothing more! Post.nl START WORKING FINELY AND RESPECT CUSTOMERS CUZ WE PAY YOU!!!

The last time Post.nl stole 4 packages!!!!
How is this possible???
Always I got email I took package but I was at work, drama!!!!

I lost many packet with post.nl, they make very bud service, not helping and if you call them, pay 1euro per minute without solve the problem.

Since the pandemic's beginning, the poor service got even worse, and drivers don't even bother to ring the doorbell anymore and silently place packages in publicly accessible places like a building hallway and leave. Almost half of my shipped goods were stolen as the packages were left unattended for hours or days. Lately, the drivers even claimed that I was not at home and send the packages to a shop for me to pick them up from there.

Before the pandemic, they, at least, dropped off packages at a neighbor by telling the neighbor that I was not at home, even though I opened the door for the driver in the first place.

In my opinion, that's some retaliation for a former and justified complaint or smth.

If you can, avoid Post.nl for your goods to be shipped with. It's not worth the struggle.

Lately they dont bother to ring the door, they just put a note in the brievenbus saying youre not home . What the hell? I have to pick it up every time after 1 or 2 days . Whats going on?

Service is so SLOW. For example I get 'parcel notifications' posted to me, giving me 2 weeks for a response... but the letter arrives after the 2 week window. So what am I to do?

The website is so BUGGY and crashes regularly- tired Mac & PC's, Safari, firefox, Explorer, Chrome etc.

Customer service email is VERY difficult to find. Once emailed- they do not reply... so I HAVE to complain on social media. The customer service BOT is USELESS... literally is no help and just recites easily to find information on the website.

With international mail... No matter what I am being sent- I am always charged to collect / recieved it. Despite customs paperwork and values being declared correctly. Sometimes the charge is more than the value of the goods being sent.

Also- the 'notification letters' requesting extra information / payment do not include key information which is written on the package (i.e. the senders details)- so I have NO WAY of knowing what package the document references therefore its impossible to complete an accurate form.

And the PostNL staff at my local branch are so miserable. Overall- such a poor poor organisation.

000000 service. Take money and run!!!!! They should be closed, and people working there fired. You paid them for Int. delivery, but they have contract with cheep companies who does not even inform the client that delivery has arrived.

Package have status delivered to my address, but i don't have it. Any information in my post. I take afternoon courier. Maybe he can find me and time work is over. Not first time. If i can chose, nevermore. Why I can put 0 stars. How can I proof now my rights. For this information i have order, but it doesn't true. Make **it happens.

One of the worst shipping services, exactly 1 month to receive a package.

Awful service. Missed parcel when the door was opened in few seconds? Good job guys👍🏼

Impressive how awful the service is
Sorry will be delivered tomorrow
Next Day - Sorry will be delivered tomorrow
Next Day - Sorry will be delivered tomorrow
Next Day - Delivered between 14:00 en 16:30
Then - Sorry new Time will deliver before 22:00
This was an order with next day delivery.

Not allowed to change the address. Claimed that if no one receive the package, I can pick up in the service point. Now they randomly gave to some strangers, even the package need my signature. I'm not living there anymore, don't even know how to get my package back. Never can reach their hotline, so f**king terrible.

This company makes me feel ashamed to be Dutch. On November 27th I ordered an item from Marktplaats for €25. I paid €18 to PostNL for delivery to Greece, incl. €6.50 for track and trace. What track and trace! It was delivered to me by Elta Courier on December 22nd, under a different tracking number. Today, January 5th, the track and trace number that I received and paid for still shows that shipment has been sorted by PostNL. They forgot to mention the international track & trace number and even customers'service was not aware of this number. Meanwhile I posted a complaint at Klacht.nl, on which PostNL replied with a standard reply that made no sense, because they obviously did not take the trouble to read the contents of the complaint.

Received a notification on the 28th December for import duties on package sent to me from the UK on the 6th of December.Tried to pay online, track and trace said it was too late to pay online, the package would be sent to a PostNL point .
Track and trace:
" December 29, 11:52
Shipment expected, but not yet arrived at PostNL
To pick up yesterday between 10:15 and 12:45"

I have contacted postnl twice via phone about this package and was told on the 30th December it was still in the distribution depot. Contacted Post.nl today again and was told that a case form would be made.The customer service representative was polite and appeared helpful, but so far its not resulted in my seeming to get any nearer to getting my package.
On the 31st the Track and trace info has changed to:
" December 29, 11:52
Shipment expected, but not yet arrived at PostNL
Delivery moment still unknown."
The only other way of contacting Post.nl is via Twitter or writing a letter, which I intend to do.
As far as I can make out my package has been sitting in the distribution centre for at least 4 days and it's now 26 days since it left the UK!