PostNL Reviews 

This is the worst European postal service ever; very unprofessional, deceiving, manipulating, and basically my suggestion is not to use their service ever. I have never been more unpleasantly surprised as when I was dealing with that poor excuse of a service. I called them three times, and what is really interesting, of those three representatives, each was having his own, different story, neither one of them was professional enough to tell the truth. I strongly advise not to use their service ever. Worst than scammers.

I never had problems with PostNL. But maybe that is because I live close to a deposit where I can retrieve goods when I’m not there

It took me almost four months to receive a package from DHL. It was sent back to sender. He has sent it to me using PostNL

I received the package next day…..

Terrible company! I called to find out information about the package, waited 20 minutes (every minute costs one euro), 15 minutes I was 2nd in line and in the end no one answered me, the money was wasted! Why does this company still exist? So many bad reviews!

Very bad service always not delivered to adreses always send to post nl punt they get money for delivery and don't do job wery disappoint POST.NL

They are the worst delivery service from all countries I have lived in. If you have a company, don´t use their service

According to Post.nl's own track & trace from 8:00 this morning, the package would be delivered today (no time frame given...?).
The delivery time was adjusted by Post.nl around 2:00 PM and my (large) package will be delivered on Monday next during office hours.
I have been waiting all day for my package and now I have to ask my employer if I can get Monday afternoon off to receive the (large) package, because delivery to a collection point is not an option due to its size and I have no transport to get it to take it home from there.
My entire Saturday was wasted and also my Monday afternoon will be....

When I called Post.nl customer service, the woman on the phone could only follow standard protocol without doing anything for me other than recording my complaint, discussing it internally and sending me an email with their findings.
I called 15 minutes later to ask where my email with their response was. The woman who answered the phone the second time couldn't do anything for me either.

Another 15 minutes later I called for the third time and asked to be transferred to the general manager Mr. Unck and the woman I spoke to didn't even know who this is... I replied that it was very stupid that she didn't knows who her boss is. I insisted on being transferred and another lady came to the phone. She listened attentively, but obviously couldn't help me.
But she understood my position, that the delivery date was not prescribed by the sender, but specified by themselves and that they themselves are the reason that my package is delivered later than promised.

For me it is not acceptable that 88% of all parcel deliveries to this company have problems.
15% of all packages are not delivered on time. This is 1,650.00 packages per day that are delivered late....

I rest my case.
Bad company with a flawed concept, poor top management and board of directors that cannot or does not want to change.

The worst customer service I have ever experienced. Multiple times it was claimed that I not at home when I was (always on Fridays and at the weekend). I put in a complaint, and now, at the risk of sounding paranoid, I think I'm being punished. Once again, I got the not at home message (Friday) and the package was left at a Pickup Point ONE HOUR AWAY IN ANOTHER TOWN. I called yesterday, and they said they could only help me once it was established that this was the definite pickup point. I called again today, and I was told they could not help me. This is beyond a joke. I depend on mail order because i am disabled, but now I will be informing every business I have ever bought from that uses Post NL that I won't be able to do business with them again because they are using POSTNL as courier. It's not much, but Post NL have cost me so much time and money I need to do something.

They are always in late,not nice service ,when they deliver the post they make mistakes with the door number or they make mistakes with the streets .Orrible

If you're too lazy to do your job, don't do it! They don't even ring the bell anymore, they just leave the packages at the door and wait for the customers to read their emails. Useless people.

Two times in a row they delivered my package somewhere in the neighborhood without leaving me the house number where is it. And they marked as delivered to my address! This is incredible, I will not walk around and knock on the people’s doors!

They couldn't deliver the package for a week. And then the parcel was delivered 15 km from my house. This company is a joke.

Saturday, November 4, 11:34 I receive a message on the Post Nl application that the postman has delivered my parcel to my home. I'm at home, I have 3 cameras outside the street and it turns out that there was no postman at that hour. The cameras recorded the postman at 10:23, but I can't remember. On November 4, I called the Polish Parliament at 12 noon to ask what happened to my parcel. The lady asked me to wait until the end of the day. Today is November 9, I call Post Nl and the lady tells me that I should file a complaint on the website. I want to file a complaint, but boot Post Nl is unable to talk to a person and tells me to file a complaint by phone. Of course, I am fighting to get my money back at the moment

They are liars and frauds. Their couriers do not deliver parcels to your home and they write that they were there but no one was at home. Fortunately, I have cameras and I can prove it. It happens all the time. The company doesn't care at all. I write e-mails, file complaints and nothing, no response. Thieves take money to deliver the parcel to your home and they don't do it.

The services provided by Post.nl have degenerated over the years.
Carriers do not deliver or lose the goods, they deliver your goods to any neighbors without leaving the ticket in the mailbox, they do not check the house number and WORST of all... they do not deliver the goods correctly even when the sender's signature is required. They don't care at all.
The customer service... do they really have it?
The last person I spoke with, just told me "Ask your neighbors".
That's frustrating. Shame on you.
I really suggest you improve every aspect of your job to stop this decadence.

My package was going to the wrong adress so I called PostNL and asked for it to be returned to sender. They assured me that they would do this. The next day the package was delivered to the wrong adress( a package that needed my signature).

Wish I could tell companies to avoid using PostNL when placing orders.

You pay 6€ flat "service fee" for items passing the border, even if what you bought is only worth 1€ and even though you already paid customs at the vendor (ordered from the UK).

Then they send you an email thanking you for getting scammed and that the parcel would be delivered within 4-6 days.

After 10 days I reach out to customer support who tells me the process will usually take up to 30 days (so they lie in their confirmation email).

PostNL app tells me on Saturday evening the package would get delivered on Saturday, but then immediately that they couldn't make the appointment. No followup date given, no further information other than "planned delivery on Saturday" (which didn't work).

Ask costumer support again, they say the system has no record of an attempted delivery on Saturday, but "please be patient or ask the sender to contact PostNL" (to do what, the package lies with you already).

Then the app updates telling me item would get delivered today between 17:45 and 19:15 and then it gets delivered at 12:50. What's the point of communicating if all your communication is wrong or misleading.

Meanwhile I order something from the other end of the world through FedEx without any issues at customs, delivery date sent by SMS on the day of dispatch and the item arrives precisely as indicated 7 days later. Compared to ~28 days for an item from the UK via PostNL.

An unreliable company that delivers a parcel without a signature to a random person you meet on the street, then sends you a track code that says "delivered

Worst delivery company of them all! My package was delivered to a pick up point which is 1 hour away!!!! from my house! I reached out to their customer service who said they could only store my package there due to it's size and weight. I ordered a rain coat, so you can imagine the size of the package. When I asked them for a resolution, they said: Sorry, we can't do anything. This was not the first time that they reacted like that. So, I save you some time here, don't reach out to them, there will be no resolution. I'm 100% sure they don't care about their reputation, otherwise they would change their processes.

the parcel is never delivered to the address always to the post nl point. I will never use it again and I do not recommend it

I ordered a simple thing 2 weeks ago and it still hasn't arrived. I payed 8,25 dollar but for what? It is slow as a snail. And it comes from netherland to hungary. I ordered at TaiwanGun and i payed the same amount of money and it's arrived in 3 days from Poland. This is the worst and slowest delivery company i have ever seen.