Poste Italiane Reviews 

Over a month since a letter from Italy has been shipped to me, and as for now, the letter has yet to be processed to leave Italy. Shipping has been stuck at "shipping is in progress" for a month now, doubt I'll ever receive what I bought. Please beware and do not use that carrier.

I wish I could rate this 0 stars. How can a company like this still exist in 2022 is impossible to understand. Absolute cancer.

I sent a letter Tracked and Signed to Italy on 15th November 2021. It was in transit for weeks. After I complained to Royal Mail it has eventually reached its destination after 67 days. Disgraceful.

I have just received a Christmas card on the 18th January 2022 that was posted from Lake Maggiore on 16th December 2021. The Poste Italiane is a national disgrace, but does anyone in Italy really care?

The worst of worst. Nothing works, employees are lazy and managers are relatives of Italian politicians just to let you understand how this organisation works… avoid this company!

Garbage. I'm in Canada. Ordered a product on Ebay from Italy on December 18. Said delivery to happen on January 13 2022 (tomorrow) It is January 12, and my package is still in the international sorting facility in Italy. Avoid Italian Post at all costs. Horrendous.

It should be 0 stars. Lazy and slower than a snail!!! Huge delays, so much money lost due to refunds. It should be shut down.
Italians are horrible customers as well - zero patience and understanding.
I have blocked Italy and won’t be sending to Italy again. DISGRACE!

Total bulls*** company, no support, on either email, cellphone or messenger. I lost my ebay item worth 150 euros because of their bulls***, avoid at all cost!!!!

I'm a small business already suffering the loss of 1/3 of my sales due to Brexit. My Italian customers were amongst the few EU buyers who stayed loyal. Now I have 10 package stuck in the system dues to Poste Italia and it's contained incompetence. Italy truly has the WORST postal system in the developed world but continues to operate on underdeveloped systems that weren't fit for the 20th century let alone the 21st. I posted one package on November 15th and it still hasn't undated on the system. Poste Italiane...you stink!

Posting this to give some people hope that their package is not lost. I had given up on mine and assumed that it was no longer coming. It was sent from Italy on the 27th Nov and then seemed to be stuck in Milan processing from the 29th. 5 and a bit weeks later it has now updated to say arrived in UK. Probably need to wait a day or so before it clears customs, but Im just glad its going to arrive at some point. Would not use Post Italiane again. I have also recieved parcels from Japan and Spain in this time, Japan took 5 working days and spain 4. I don't think theres any excuse for Post Italiane to be this delayed if other countries including ones in the EU can send in these timeframes?

Same thing happened like every else. Sent a package to London the 14th of December through Delivery Europe which should have taken 3 days maximum. The package has been stuck in Milan ever since. I have filed a complaint today, but has anyone received any feedback? Please do let me know through my mail or something cause I am way too worried and I need any feedback. bluedoesntknow@gmail. com

I feel way too generous giving one star, I've sent a parcel from the UK to Italy on the 10th of December and it hasn't even been registered in their systems yet. It's been almost a month, a month to deliver a parcel to a European country, sending it with a pigeon from the 11th century would've been faster.

Please do the world a favor and close your business, you simply cannot do it, stop wasting people's time.

Royal Mail should cut ties with them and find a different way to deliver things to Italy.

Would give no stars if I could. Ordered a ring from Etsy which was from a seller in Italy on the 12th November. Seller didnt send it till 30th November. Was supposed to be a Christmas present for my daughter. Its now 2nd January and it hasnt even been processed by the postal service yet! Last update was the 1st December and its still in some postal delivery place in Italy. SUCH BAD SERVICE!!!! Will NEVER AGAIN order anything from Italy. So disappointing 😞

I ordered an exhaust rocker (a couple ounces, fits in an envelope) from Italy on Dec 6. It was shipped by the shipper THE SAME DAY. Now, 24 days later, it has been stuck in Milan for three weeks.
Germany, UK, China can all get packages to me in under 10 days. Does anyone employed by the Italian Post actually work?

Italy to Unknown · Transit in 24 day
In process at the International Trading Center
Dec 10 2021 02:48 am

· Centro Scambi Internazionale Milano Gateway Poste Italiane - In transit at the SDA Operations Center
Dec 08 2021 10:36 am

· Hub Nord - In transit
Dec 08 2021 10:36 am
· Hub Nord -In transit at the SDA Operations Center
Dec 06 2021 06:08 pm
· Atripalda (AV), Italy

Edot: We are now at 38 days and NOTHING

I ordered an item to be delivered in the north of Italy, and unfortunately because it had been shipped from China, it wasn't delivered.

Disgraceful service. Better to use a courier company. Takes over a month for anything to arrive. Not worthy of one star.

Same issue as all the rest of the people here ! Posted my item on the 28th of November 2021!
It was so quickly processed by Royal Mail and it was already on the plane on the 30th of November! But after this date no update from the Italian post! What a shame ! 3 weeks and no update ! Horrendous service ! And when I tried to contact on WhatsApp they say they are for business clients ! No way to contact them ! And amazing Royal Mail was so helpful over the phone and tried to explain that they are having delays !!!! This is unacceptable for a EU country! Any other country on the globe with poor economy would handle their postal services much much better ! What a shame on you Poste Italiane!!!never never be using it again ! Dreadful awful service ! And now I have to refund my client! And Royal Mail to pay for it !! Not fair !!! Sort your postal services ASAP

I have sent a priority letter from Hungary to Italy. The Hungarian post delivered it quick to Italy then all the nightmare happened which is called Poste Italiane. My priority letter sit in theirwarhouse for months then they just didn't update anything on the tracking site. Try to contact them numerous times but all the time they just said they don't speak English and stop replying all together. Then after my Italian speaking friend called them they just said they sent it back because they have failed to deliver. Then they quickly updated the tracking site with that they have took the letter from the werhouse in one day and tried to deliver it in the same day which according to the time stamp it was 19:32 when no postman is working. When I have asked them about the three time delviery try they said it's already on the way back and hung up.
I would never ever thought this could happen and then they replied my 2 months old e mail saying they have sent it back and its my fault because I haven't given proper address which I did fully.
So absolutely never ever recommend it to anyone to use their services when they even disrespectful and making up things to cover their bs. Absolutely the worst service I have ever had the luck to experience

Italy seems to be the only place in the world that you can almost guarantee your letter/parcel will be weeks late, or never arrive. I will stop sending to Italy as even tracked and signed do not arrive and don't even show up on their system. Of course, Poste Italiane told my customer that it was the fault of Brexit and whilst I don't agree with Brexit, my post to all other EU countries has been fine. Currently have 3 undelivered items to Italy (tracked & signed sent 26th Nov - now 19th Dec), zero to the rest of the world.
Simply awful wastes me time and money and risks me having to refund customers through no fault of my own.

Like others I sent a parcel priority post from the UK to Italy mid November. The UK side was fine, but once it reached Italy there are no updates. Not even to say received. Nothing. Zero. Niente.
The priority service I paid for is 5-7 working days. It has now been 23 working days since dispatched. I send parcels all over the world. I can get a parcel to Australia, Canada, New Zealand, Saudi Arabia or the USA in 5 days, 8 at the outside, but not a European neighbour, Italy.
I tried the contact form but cannot use it as our National Insurance number is a different format to theirs and it was not accepted. The item is insured, but it seems so wrong that Royal Mail bearing the cost.
As a further comment, many years ago I spent a year in Italy and had an Italian boyfriend. Whilst there I wrote home without issue and we wrote to each other and sent parcels when I was in the UK without any delays at all. Poste Italiane was very reliable in those halcyon days.
I don't understand how it has got into such a dreadful state. Such a pity. So many disappointed and frustrated customers, including this one.

Update 8th Feb 2022.
The parcel arrived! It was supposed to take 5-7 working days but actually took 82 days, and no, that is not a typo. I won't be sending via Royal Mail to Italy again, sadly, as they use Posteitaliane. I just wanted to reassure anyone concerned that their parcel is lost, it will arrive eventually. I am assuming it travelled by horse and cart....