Poste Italiane Reviews 

My parcel has been stuck in the Milan Gateway since May 3. I’ve given up checking the tracking as at this point I feel my parcel has been sucked into a black hole never to be seen again (most likely been stolen).

Doesn’t even deserve one star. Utterly shambolic and pathetic use of an organisation.

I senf from italy to Belgium and 3 times not received.. even tracking not working !!!

Thank you for opening my package and stealing my present! Shame on you!!!!!!

You don't even deserve 1 star absolute corrupt organisation. Me and my wife sent our wedding pictures to her parents in Italy and 15 days after us posting them they still haven't received them. How can such a corrupt, neglectful organisation still be allowed to operate in 2023. Wake up people this is 100% wrong. If I could've got away with giving 0 stars that is exactly what I would give.
My wife's parents were unable to attend our wedding in England so the photos were the next best thing but totally ruined by Italian post

Lost two of my packages. This is the worst experience I remember having with any delivery service.

They can't find our package with their tracking number. They don't even know which mailing company they handed it off to in Slovenia. No customer support. It is just lost and nothing we can do.

The worst delivery company Poste Italiane has to be no accountability, delivery to Australia should be no longer than eight days. Tried calling different phone numbers and you cannot get through call fails all the time. My parcel was sent from Chieti Scalo on the 27.04.2023 and is now sitting at the Centro Scambi Internazionale of MIlano Gatway since 04.05.2023 its three weeks and still waiting for it to be sent out of Italy. I am giving them one strat but honesty they desrve zero start for service and delivery..... Liana

The Poste Italiane needs to desperately improve on their service. The website has been down three times in four days. My parcel is taking way to long from one postal hub to another over a week still sitting at Milano poste, waiting on customs to ok the parcel. This should take no longer than eight day’s delivery to Australia it’s a joke. Do not send anything with them and UPS Italy is just as bad. Try another delivery service. 🙄🙄🙄

A Christmas card posted to me from Italy to the UK using Poste Italiane took a month to arrive, I realise there were postal strikes in the UK at that time, but one month is still ridiculous.
Only yesterday I received a birthday card using Poste Italiane, it was posted on 9th March, that's 19 days and I'm not happy I received it way after my birthday. It shouldn't take that long to receive something posted between 2 Western European countries. I'm assuming most of the problems are on the Italian side, because I've rarely had problems with Royal Mail in the UK.

Wake up Poste Italiane and Italian Customs! You have a huge theft ring problem.

I had a negative experience with Poste Italiane at two stages:
1. I am still waiting for an EXPRESS package from abroad which was sent on 14th February. Via the national post service abroad. Apparently Chronopost took over the parcel when it arrived to Italy but the post office cannot confirm this fact, since they are unable to identify the tracking number.

2. I tried to contact both Poste Italiane and Chronopost Customer Service. Poste Italieane was unable to locate the parcel. Chronopost chatbot was completely useless, it kept repeating that my parcel has been delivered and tried to offer OTHER services. Then the customer service on the phone directed me to the sender - who is a private person, not a company. Strangely when I presented the sender's reference number, the conversation suddenly stopped. Then in email, I got the same response again: package has been delivered and when I asked any kind of proof: a document, signature, an address or anything, the conversation in email again STOPPED.
There is no way to ask compensation, they blame the sender for I do not know what reason.

P.S. I was AT home on the stated date and hour of delivery (since I was waiting for my package). Noone called me on the phone, noone rang my doorbell, nothing happened. 150 EUR lost, thanks to who knows who? I strongly disrecommend the company!

A WASTE OF TIME.. DO NOT POST ANYTHING USING THE UK ROYAL MAIL TO ITALY, IT WILL NOT GET THERE, USE A COURIER FIRM INSTEAD (NOT UPS, CAUSE THEY ARE VERY BAD IN ITALY ALSO)

I posted 10 x letters using Royal mail as a test, 6 were lost and 4 returned as not delivered, not one made it to its destination.

Absolutely the worst . Whatever you have in mind for a bad service , they top it ! 🚨 STAY AWAY 🚨 from them

Poste It. Are completly useless. They should be avoided at all cost. Its better to give your letter to a bushman in southern africa he will be able to deliver the letter faster than Poste by running through the whole of Africa crossing the Sahara and the Med in a bathtub. Their systems are such that you cannot speak to a physical person to have some answer on your registered mail tracking. Their online computer interface stinks wanting you to give them your tax number in order send them an enquiry email. No wonder they have such a low rating. In my view it should be 0.

This is the worst service i have ever seen in Europe. They are never able to deliver packages and are extremely rude/arrogant on the phone if you try to contact them

If the parcel can walk itself like a turtle, it should have arrived after such a long time. The parcel stayed in the Centro Operativo Postale of Fermo for around a week, but no one dealt with it. Until you call them, asking the status of the parcel, they just remember your parcel, and put them in the hub center. Poste italiane is just like a joke, Everyone should stay away from it.

I have reasons to believe their currier stole my package and faked signature. They didn't respond to any of the messages I have sent.

If it was possible to give a zero star rating, I would. The WORST and most least helpful postal service I have ever dealt with and it seems to be a common problem.
More often than not, parcels are "lost" and the parcels that do arrive are often partially open.
One of the local drivers is also a danger to the community, driving like a lunatic.
Look at the reviews, maybe make some changes and be less amateur!

Didn't receive my package just like everyone else, was ready to go international on 22nd and it stopped updating me and sender, so the people working there clearly stole them based on everyone else's experiences.

Will advise any ebay sellers to never use this crap again. fix your stuff. Pathetic, around Christmas too.