PosterGarden Reviews 512

Gary Marshall was an excellent sales rep to work with who was able to give a lot of updated information as it became available (deliveries were in question due to Coronavirus), was able to ensure I got what I needed in a timely fashion and generally walk me through the process in a way that was helpful, not condescending, and I thought that process was great

Quick response to a problem and got it fixed.

Craig was great to work with! Very knowledgeable and so quick to get back to me. I appreciated his recommendations and support through the process.

So easy to work with & very attentive to your needs!

I haven't purchased anything yet... waiting to get quotes to make purchase though.

PosterGarden saved my tush! We were just a few days out from a conference and their team ensured w had a beautiful display shipped to the location right before it kicked off. I'm very impressed with the quality and service they provide. I'll be using them for all my future needs!

Haven used them many times

Great service, great products!!

We received our replacement poles for our pull-up signs very quickly!

Very good customer service.

Postergarden had just what we were looking for and provided great customer service in getting the job done.

They provided quick, easy and friendly service, and excellent products! We cannot thank you enough!

Aura and the team at Postergarden are amazing. Super informative and helpful from step 1 to completion.
This is the second time we have gotten a banner stand made for our small business and they are outstanding!
thank you!

Gary did a wonderful job providing service on our purchase. Product came in a timely manner and was packed and stored nicely.

Aura was great. She walked us through the whole project and made sure we got our new display on-time. It looks fantastic and we are delighted.

Easy and very pleasant to work with. And extremely efficient.

Well done, quality product. Solid communications through the process. Good service.

Unfortunately, almost every step of the process was bungled in some way. While my account rep was responsive and helpful in the beginning phases when I had a hundred and one questions, when it came time for production, it was one thing after another.

I had a large backlit booth pop-up printed with an 8'x8' graphic. After sending over the artwork file and all the various color codes to match our official brand color, the proof still came back the wrong color. Their showroom is located in my city, so I was able to drive there and view the hard copy proof. Long story short, I drove to their store and back (an hour round trip) three days in a row to view new print proofs because the color was still not right. By the third day, it was still not exactly right but we were out of time, so we proceeded with printing.

The booth was for an event coming up very quickly, so I had a hard deadline on when I could receive the finished product. On that deadline, when I was expecting to receive finished product, I got an email asking if they could please have it to me the next day (as one of their printers called in sick). I had built in a small buffer so I agreed. On that next day, they informed me it would be delivered the NEXT next day. Despite many communications and email threads clearly stating (on both sides) the exact date I needed the booth, they still got it mixed up on their end, making them two days late. I was promised they would have it at my door at 8am that next day, as I had a shipper coming to pick it up at 10am to send it to our event. They did not arrive until 9am, giving me only one hour to learn how to set it up and check everything over before shipping it to the event. And as it turned out, when they printed our graphic there was a loose string on the printer, so there was the outline of a string on the graphic (they did immediately offer to reprint for us and have it shipped directly to our event, which they did do—the event is next week though so we haven't actually seen the reprint yet).

After all these issues, inconvenience, and stress, I politely asked if they could offer us a discount to compensate. To their credit, they did give us an additional 10% discount on the whole booth, which is appreciated. However, the manager indicated that they were also willing "waive the rush delivery fee" for having to courier it to us that morning, as part of our compensation. They were actually going to charge me for the rush delivery, when it was them who made it late, not me! I am flabbergasted that they were even going to consider charging us for that in the first place, but I just let it go at that point.

For a company who deals pretty much exclusively in branding and events (i.e. deadlines!), I am disappointed that it was so difficult to match our brand colors and receive the final product on time. I am guessing this is not the way most of their transactions go down based on their reviews, however based on my experience I don't believe we will be returning for any future booth or signage needs, and I can't recommend them to others.

Good pricing. Excellent guidance. Fast shipment. Great product... second one we bought showing different graphics. Perfect booth height.
Only wish the shipping case with a "plastic" buckle was metal or somehow protected. This type of closure often gets broken during common carrier shipment.
Will probably use UPS or FedEx to avoid that potential issue.