If I could leave less than 1 star I would... the time and effort spent trying to claim my recent order (#4766358). I still haven't received it after a horrible 3 attempts from BROAD REACH/ASENDIA. S... See more
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See what reviewers are saying
Quality of item is very good, packaging was protective and item was easy to put together. Only issue was tracking, but that was beyond their control. 3rd party they used took days to deliver package d... See more
I love all my new pictures! Great sale, easy to navigate website, lots of options (sizing & colours) and free shipping! Really enjoyed putting them up. I will definitely be ordering again when I redo... See more
The post store is a great idea / way to find fun art to spruce up your home or space - either frame the prints, pin them up or put them anywhere you like knowing how easy to are to order, set up!!... See more
3.7
Average
744 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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The poster sizes are not the real size of the image
The poster sizes are not the real size, if you select 50x70cm it is not the size of the picture but the total picture+white frame. So if you are buying based on the frames you have, beware. I just had that happen to me and they won't fix the issue, and they want me to pay for the return. very disappointed regarding their transparency, the size stated should be the size of the image, or you should state clearly the exact size of the white frame around the picture.
August 23, 2024
Unprompted review
Reply from Posterstore
Hi Tiziana
We are sorry that you are not satisfied with the prints you have ordered. We strive to make our product description as clear as possible and inclusion of a printed white border in the print is included in the product description.
Sadly I can not find any contact information attached to your review. Would you please reach out to our customer service if you have a damage item? This will ensure that we can look together at this matter and hopefully find the best solution.
Have a great day
Don’t bother paying for express shipping
The print looks very nice but I was disappointed in how much time it took to get produced and shipped to me. I paid for the express shipping and it was not worth it. Next time I’ll just go to staples. It took about the same amount of time and it’s cheaper.
July 27, 2024
Very satisfied
July 26, 2024
Completely satisfied
Prompt delivery! Beautiful packing! Fabulous addition to our room! Your site has great selection too!
July 26, 2024
Reply from Posterstore
Hi Denise,
Thank you for your feedback.
We are very sorry to hear that your item did not arrive as expected!
We print our posters on FSC Certified 200g/m2 uncoated premium paper. The paper is age resistant and we have chosen a matte surface without reflections to create a premium feel with no glare. It is important to us that our product reflects this quality.
Our customer service will be in contact with you soon. We hope that, with your input, we can find the best resolution.
Kind regards,
Team Poster Store
Very quick .
August 11, 2024
Unprompted review
Love the art!
Love the art!! It's like no other you find everywhere else and the prices are way better!!!
August 9, 2024
Unprompted review
Beautiful pictures and professional…
Beautiful pictures and professional framing. Very happy, will buy again.
July 20, 2024
Would order again for sure
Ordering online was easy, delivery was within a timely manner, quality is fantastic!
July 20, 2024
I bought two of the frames with matting…
I bought two of the frames with matting for each. The “glass” has a slight bubbling to it so you can tell it’s not real but for the price it’s totally fine. The frame is good. The matting had some fraying that I had to cut off but otherwise okay. The price is good for what it is. Shipping was quick, too!
July 18, 2024
Wrong poster
Wrong poster delivered. Very disappointing. Ordered the Positano Lemon Poster and received a sand/beach poster
July 14, 2024
Reply from Posterstore
Hi Marilyn,
Thank you for your feedback.
We are so sorry that you did not receive all the products from your order. Our customer service will be in contact with you shortly. We hope to find the best resolution for you.
Kind regards,
Team Poster Store
Reply from Posterstore
Hi Stephanie,
Thank you for your feedback.
We are very sorry to hear that you have received the incorrect item. It is highly unusual that this would occur, especially on a second order. Our team will look into this right away and reach out to you shortly.
We appreciate your patience.
Kind regards,
Poster Store
My order was lost during shipping
My order was lost during shipping. I got a relatively quick response with a new order number but 6 days later I am still waiting for this new order number tracking number and so overall it’s been half a month and I am still without my posters.
July 12, 2024
Reply from Posterstore
Hi Andrea,
Thank you for your feedback.
We are very sorry to hear that you have not received your tracking details! In some cases, these emails can sometimes be sent to spam or promotions folder. Our customer support will be in contact with you soon to assist you with this.
We appreciate your patience.
Regards,
Team Poster Store
Perfect poster
Perfect poster, perfectly framed. Customer service fixed an order issue and we are happy with our poster! It arrived boxed well and looks great! We have hung it up and it helps the space look and feel better!
July 11, 2024
Reply from Posterstore
Hi Sonya,
Thanks for sharing this with us, we're very happy to hear it!
If you have any questions or if there is anything else we can help you with, please don't hesitate to contact our customer service team.
We wish you a great day!
- Team Poster Store
Great quality posters!
Great quality posters that arrived in good time. Will definitely order again.
July 8, 2024
The frame's window was broken when I…
The frame's window was broken when I received the article.
July 8, 2024
Reply from Posterstore
Hi Pierre
We are sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality.
Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution.
Have a great day
Great quality products and great…
Great quality products and great customer service. Very happy with my purchases.
July 7, 2024
My order was not delivered and was…
My order was not delivered and was shipped back to the store without being informed.
July 2, 2024
Reply from Posterstore
Hi Kristy,
Thank you for your feedback.
We are very sorry to hear that your order was not delivered successfully!
We do our best to pack and ship items as efficiently as possible so that they can get to their destination quickly. Unfortunately, there are other factors, like weather and technical issues, that may affect delivery.
Our customer service will be in contact with you shortly to find the best resolution.
Kind regards,
Team Poster Store.
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