Delivery delays, consistently inaccurate delivery-time estimates, and the poor quality of food that arrives cold and soggy due to those delays overwhelmingly outweigh any convenience this app provi... See more
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Generally I love using Postmates but when you use priority delivery, make sure to watch the map. My driver delivered other orders after picking mine up. 20 minutes later it arrived. I’m glad I screen... See more
Do NOT use, absolute horrendous company/experience. Waited Ages for our pizza order to be delivered in Florida/Orlando by driver Marcello and it Never arrived!! However Marcello delivered it to th... See more
I absolutely love this delivery service! It’s my ultimate go-to for many reasons. The variety of food choices is incredible, and the deliveries are lightning fast! Plus, the prices and discounts are u... See more
2.9
Average
5K reviews
No history of asking for reviews
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Hasn’t replied to negative reviews
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Horrible!!! Do not use
I only wish I could give a 0 because a 1 is too high! I placed an order, was not told until the driver was on the way then I find out he had numerous stops before he brought our food so obviously we had cold food! I of course contacted this company for them to tell me they couldn’t do anything about it. Such a scam company! Took and kept my money and I got cold food. Sounds fair huh! DO NOT USE THIS COMPANY!!!
January 26, 2025
Unprompted review
Customer Service Is Awful NOT Worth the Money or Stress
The quality of Postmates’ customer service has officially gone down hill, making it insane for me to use over cheaper and more diverse options like Grubhub at this point. Not only does postmates charge you multiple taxes (they have two separate delivery taxes that just use different language (??) and STILL ask you to tip the driver), they’ll then keep every cent of your order even if they NOR the restaurant fulfilled the order. A multi-million dollar comapny taking money from someone without a service rendered in this economic climate is insane.
What’s worse? The app glitched. I had to cancel my order because THEIR app made it a delivery AFTER I chose pick-up, and instead of them refunding my cute $25 in light of me being their customer for a decade and giving them literally THOUSANDS on dollars last year (don’t judge my non-cooking habits), they chose to be greedy and condescending by having Ralph just read a script back to me over and over again, which tells me they value $25 over my business so they can have the former instead. I’m floored, ngl. Will literally never use this app again.
January 23, 2025
Unprompted review
Missing items most of the times!!
Missing items most of the times!!
January 19, 2025
Unprompted review
Driver stole my food
Driver stole my food. Customer support is useless. Now will go hungry as it's too late to get any other food. Offered no resolution. Will be charging back!
January 15, 2025
Unprompted review
nothing got resolved and i had to…
nothing got resolved and i had to reorder and spend more money just to get my original correct order
December 30, 2024
Meal was at our place more quickly than…
Meal was at our place more quickly than expected! Driver was courteous.
December 31, 2024
Great experience
Ordering and delivery were pretty seamless. It was also easy to tip appropriately.
December 29, 2024
I love the service
I love the service. It is so convenient. Order what u like and have it deliver.
December 28, 2024
i never received my food they wouldn't…
i never received my food they wouldn't refund. They said it was my fault they wouldnt help at all the driver and postmates robbed from my mother who is 80
December 27, 2024
Unprompted review
Excellent Customer Service
The delivery Driver Yuri was very Friendly and took Good care of my order.
December 27, 2024
Howlin Rays delivery
The actual arrival time was as quoted. It was great to watch the driver live on the app. Driver was friendly and professional.
December 26, 2024
Great tasting and quick
December 26, 2024
Great promotion got me to order
Great promotion got me to order. It was on time and warm
December 24, 2024
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