Banner for Post Office Travel Money Card

Post Office Travel Money Card Reviews 

4,973
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,927 reviews, reviewers had a great experience with this company. Customers consistently praise the travel card and its app for being very easy to use, allowing for convenient fund management, topping up, and currency switching. Many people find the card reliable, secure, and a flexible payment method that is widely accepted, contributing to stress-free spending during holidays. However, some customers noted payment issues like unexpected transaction charges or non-acceptance in certain countries, alongside app problems such as difficulties topping up, card unlinking, or general errors preventing money transfers.

What people talk about most

User experience

People report positive experiences with user experience, finding the card easy to top up using the app and... See more

Payment

Users describe ambiguous interactions with payment, with many reporting difficulties topping up cards,... See more

Application

Reviewers highlight ambiguous aspects of the app, with many praising its ease of use for topping up cards and... See more

Product

Customers consistently note positive experiences with the product, with many finding the travel money card... See more

Holidays

Reviewers mention positive feedback about holidays, with many recommending the Post Office travel card as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the Travel Card really excellent in Japan where cash is used a lot. I was able to withdraw what I required on a daily basis. I also preferred using this type of card to a credit card, I felt... See more

Company replied

Rated 4 out of 5 stars

Really easy to top up and keep a track of spending. Feels a secure way to make payment abroad and has always been readily accepted. Would be even better if it could also be used in the same way in the... See more

Company replied

Rated 4 out of 5 stars

The only comment I have is that in some places there is a commission to pay to use the card which is beyond your remit , only downside.

Company replied

Rated 4 out of 5 stars

The travel money card is amazing but it doen't cover other countries like in Africa so i find it limiting.

Company replied


Company details

  1. Currency Exchange Service

Written by the company

The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(4,973)

2,868 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very helpful and knowledgeable post…

A very helpful and knowledgeable post office assistant talked us through the whole procedure.
We have had no problems using the card so far.

July 31, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Helen,

Thank you for sharing your experience. We’re delighted our team made your visit a positive one. Our staff always aim to provide friendly and helpful service, and it’s wonderful to hear that came through.

Post Office Travel Money Card

Rated 5 out of 5 stars

The card is easy to top up using the…

The card is easy to top up using the app. Excepted everywhere with no issues, will definitely be using it again

July 15, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Stephen Hill,

We appreciate your positive feedback and are happy you found our app/card easy to use. It is great that you are enjoying the experience.

Post Office Travel Money Card

Rated 5 out of 5 stars

Travel card.

Easy to register, friendly and helpful staff at the Evesham branch. Only put a small amount of euros on for emergency situations, also just to familiarise my self with the card.
I used it at a petrol station which are mainly automated in Sicily to fill up with fuel. No problems. I'll put more euros on now I feel confident with it's usage.
Just need to remember the pin number.

July 29, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear David,

Thank you for sharing your experience. We’re delighted our team made your visit a positive one. Our staff always aim to provide friendly and helpful service, and it’s wonderful to hear that came through.

Post Office Travel Money Card

Rated 5 out of 5 stars

Perfect solution

Perfect solution

July 29, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Alan,

We really appreciate your positive review. It’s great to hear that your experience went all.

If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".

Post Office Travel Money Card

Rated 5 out of 5 stars

It’s fantastic

It’s fantastic. Card is easy to put my currency money on. & it’s good that you can switch currency if you have any left from your last holiday to your new destination. Is good that I can top up when needed.
Iv never had any issues using it. Iv often been asked what I use when going on holiday & I always recommend the post office travel card.

July 22, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Carole,

Thanks so much for your fantastic review. We're happy to hear that your experience went well and that you were able to easily change your currency back after your holiday.

If you know someone who might also enjoy our Travel Money Card, you can refer them and earn up to £100, we’d love to welcome them. Just head to our website or the Post Office Travel Money app and search refer a friend.

Post Office Travel Money Card

Rated 2 out of 5 stars

Often useful but often declined in…

Often useful but often declined in Supermarkets in Scandinavia for no reason. Most inconvenient on my many trips there.

July 30, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Alan,

We’re sorry your card didn’t work as expected. We know how inconvenient this can be while travelling.
If you’d like to discuss your experience or need assistance, you can reach us on 0207 937 0280 or at info@postoffice.travelmoneycard.co.uk — we’re happy to help.

Post Office Travel Money Card

Rated 5 out of 5 stars

App easy to navigate and use

App easy to navigate and use

July 22, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear C Gautrey,

We really appreciate your review. It’s great to hear the app is convenient and straightforward, we want managing your Travel Money Card to be as smooth as possible.

Post Office Travel Money Card

Rated 1 out of 5 stars

The amount of charges imposed for using…

The amount of charges imposed for using your own money has prompted me from never using this card again. Just drawing out £30 from the post office counter cost me £1.50 I will certainly be cutting up my card.

July 27, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear James,

We’re sorry if the fees were unexpected. Details of all fees and charges for the Travel Money Card are available on the Post Office website for full transparency. https://www.postoffice.co.uk/help-support/travel-money-card - Currency and spending.

Post Office Travel Money Card

Rated 1 out of 5 stars

Refuses cashback after following rules

Chose to use this company after seeing them on Topcashback, so got a travel money card in Feb, after 6 months I’ve just found out they’ve declined the cashback with no reason provided. I won’t be using them on my next trip, and will be avoiding any post office travel money products in the future, they incentive signing up then refuse to give you what they owe. Really don’t recommend

July 29, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Thomas Peters,

We’ve reached out to gather more details from you to investigate further, you should receive an email shortly.

Alternatively, please don't hesitate to contact our customer services on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7. You can also contact us by email at info@postoffice.travelmoneycard.co.uk; we’d be happy to assist.

Post Office Travel Money Card

Rated 5 out of 5 stars

I have had no issues with the Post…

I have had no issues with the Post Office travel card. It worked perfectly in Thailand .

October 15, 2025
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear John,

Thank you for your feedback. We’re glad you found the card useful and appreciate your comments, which help us keep improving for our customers.

Post Office Travel Money Card

Rated 5 out of 5 stars

Easy to use

Easy to use. Ideal for people
Who travel regularly. Wish I had sorted one sooner.

July 22, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear James,

Thanks so much for your lovely review, it really means a lot to us. If you have friends or family who might enjoy our Travel Money Card too, why not refer them? You’ll earn £10 for each referral (up to 10 friends - up to £100), and they’ll get £10 as well. Just visit our website or the Post Office Travel Money app and search Refer a Friend. We’d love to welcome them.

Post Office Travel Money Card

Rated 5 out of 5 stars
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear David,

We appreciate your positive feedback and are happy you found our card easy to use. It is great that you are enjoying the experience.

Post Office Travel Money Card

Rated 1 out of 5 stars

Haven’t been able to complete a top up…

Haven’t been able to complete a top up again as it won’t connect to my bank to approve the transfer
I’ve tried tapping the app and text message on the security page but neither work
I haven’t been in holiday yet but I’m not convinced it will work when I try to spend the euros I’ve loaded on to it
I’ve now signed up to a Wise card and that works fine
I wish I’d never purchased the post office card.

July 29, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Discerning Traveller,

We’re sorry for the trouble you had loading your Travel Money Card. We understand how important it is to access your funds easily while travelling.

We’d love the chance to help or answer any questions you may have. You can reach us on 0344 335 0109 or +44 20 79 37 02 80 from abroad lines or by email at info@postoffice.travelmoneycard.co.uk.

Post Office Travel Money Card

Rated 1 out of 5 stars

Useless

The card is not working in any outlet. I am having to use alternative funds.

July 29, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Mr. Andy Howarth,

We’re sorry your card didn’t work as expected. We know how inconvenient this can be while travelling. We’d love to understand more and help if we can. Please feel free to call us on 03458500900 or +44207 9370 280 from abroad lines or email info@postoffice.travelmoneycard.co.uk.

Post Office Travel Money Card

Rated 5 out of 5 stars

Tavel money made easy

Ease of use and the fact that I can top-up in the app wherever I am. I’ve used this card for years now and have never had any major issues. It has so many currencies all in one place. Happy traveller. 🤗

July 29, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Loola,

Thanks for sharing your experience. We’re glad the app is making things easier for you. It's great to know you're enjoying the Travel Money Card.

Post Office Travel Money Card

Rated 5 out of 5 stars

It was so easy to use and the ablility…

It was so easy to use and the ablility to check balance was brilliant

July 22, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Mrs Janet Edge,

We appreciate your positive feedback and we're glad the card is easy to use and manage. It is great that you are enjoying the experience, it really helps us to hear this.

Post Office Travel Money Card

Rated 5 out of 5 stars

The ease of loading and using my card…

The ease of loading and using my card is fantastic

July 15, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Megan,

We appreciate your positive feedback and we're glad the card is easy to use and load, it really means a lot to us.
If you have friends or family who might enjoy our Travel Money Card too, why not refer them? You’ll earn £10 for each referral (up to 10 friends - up to £100), and they’ll get £10 as well. Just visit our website or the Post Office Travel Money app and search Refer a Friend. We’d love to welcome them.

Post Office Travel Money Card

Rated 1 out of 5 stars

Cannot recommend Post Office Travel Card

Cannot transfer money between cards. Once money is on a card there is no easy way to get money back off the card. Charged over £3 to change £8 from one currency to another so left with just over four Francs. Last card paid for in post office over a week ago still not showing in the App despite contacting customer services, they said it should show within 48 hours. They will be half way through the holiday before the last prepaid card can be used. Cant recommend Post Office Travel Card.

July 28, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Ian,

Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you've experienced with your Travel Money Cards. If you’d like to discuss your experience or need assistance, you can reach us on 0207 937 0280 or at info@postoffice.travelmoneycard.co.uk — we’re happy to help.

Post Office Travel Money Card

Rated 1 out of 5 stars

Card never arrived and I had to pay £10 for a replacement

Absolutely appalling service I bought a card with nine days to go before I needed to give it to my nephew. Nine days. He said it would be delivered within 2 to 3 days first of all I don’t understand why our money Card isn’t sent by recorded delivery it’s a money card but whatever. It hasn’t arrived didn’t arrive on time their solution when I asked them what they would do about it is to have to go and buy a card from a post office for £10 and then they will transfer the money over so their solution to me not receiving a card that I had ordered when they promised to deliver within two days was to spend £10 on a new card.

So just bear that in mind if you’re thinking of buying a card from Travel post office services don’t bother

July 19, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Craig,

Thank you for taking the time to share your feedback. We appreciate you sharing your experience. Your feedback helps us identify areas for improvement, and we’ve passed it on to the relevant team to investigate further.

Post Office Travel Money Card

Rated 5 out of 5 stars

Never used this senrvice before but so…

Never used this senrvice before but so easy to use

July 15, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Andrew Sweet,

We appreciate your positive feedback and we're glad the card is easy to use. It really helps us to hear this.

Post Office Travel Money Card

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look