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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the prompt and efficient support provided by the staff. Many reviewers specifically mentioned the helpfulness and professionalism of individual team members, highlighting their quick responses and willingness to resolve issues. Consumers found the customer service to be exceptional, with agents being accommodating and easy to talk to. The responsiveness and attentiveness of the support department in addressing queries and resolving problems were also commended by people. However, some reviewers reported unexpected charges from their accounts. Some consumers expressed frustration with obtaining refunds, with mixed experiences regarding the ease and speed of the refund process. While some reviewers received prompt refunds, others faced delays and difficulties in getting their money back.

Based on these reviews

Rated 5 out of 5 stars

Today a deduction of certain amount had been made from my CC account which I never opted for. Anyway, I went to support page and filed a query/complaint. There, I came across "MAYA" who replied to al... See more

Rated 5 out of 5 stars

I had been charged 29 Euros to my account without my prior approval. I approached support team where Mr. Ahlby, Escalation Team supervisor, instantly helped me to initiate refund case. He has been ver... See more

Rated 5 out of 5 stars

As a south African i would not use potplantme ,due to euros. But the assistance was very helpful, they immediately reply,and is will to assist,that is why I rate 5 star for service and know through... See more

Rated 5 out of 5 stars

Support department has been very responsible, responsive and attentive in opening communication by email to solve my query. They are willing to make things right and also credit back 100% of what I wa... See more


4.1

Great

TrustScore 4 out of 5

172 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quick response to help

How quick the Escalation team helped me was definitely a surprise. Usually you have to wait a few hours but they helped instantly. I liked that. Thank you Claire

September 16, 2025
Unprompted review
Rated 4 out of 5 stars

Refund issues - happy with the support this far.

Issue is being handled well by Eugene". Communicate well and shows empathy and understanding. I am still waiting to be refunded though and hope that will be done as soon as possible. I will then come back here to update this review.

July 23, 2025
Unprompted review
Rated 1 out of 5 stars

review

I needed a refund - they issued it without any problems.

Edit: I haven't received it after 15 days and when I ask the info from them that my bank requires, they say we can't share that with you

July 24, 2025
Unprompted review

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