PoundFun Reviews 1,049

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the wide variety of products available, often highlighting the excellent value for money and competitive pricing. Many people appreciate the fast delivery and the quality of the items received, making it a go-to for gifts and special occasions. However, some customers were dissatisfied with the contents of certain surprise boxes, feeling that the value or suitability of the items did not match expectations or descriptions. A few other people also felt that some orders arrived with missing or damaged items, and occasionally experienced slow delivery times.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the quality of toys,... See more

Price

People report ambiguous experiences with price. Many customers praise the excellent prices, good value for... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences, such as... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers praise fast delivery, with... See more

Value for money

Clients share ambiguous opinions on value for money. Many customers praise the excellent value, with some... See more

Based on these reviews

Rated 3 out of 5 stars

Not worth the money. While the concept is brilliant, with the advertisement of contents portraying an excellent value product, in reality what arrived isn’t as received and the monetary value isn’... See more

Rated 3 out of 5 stars

I has no problems on my previous two orders but this time I had two floatable toys were faulty. I asked for a replacement and I was told I was going to hear back, never heard back from anyone. If you... See more

Rated 3 out of 5 stars

Overall I’m happy with my purchases apart from the Nerf Surprise Box. It states a retail price of £62.00 for just £35.00, when purchased I only received four items which I could have purchased at a re... See more

Rated 5 out of 5 stars

I've been using pound fun for over two years now to buy the fundraising items for the childhood brain tumour charity SUCCESS. I myself am a surviver so am particularly eager to help them. I use the... See more


Company details

  1. Children's Toys Store

Written by the company

Cheap toys, games, books, party supplies & more from just £1. www.poundfun.com


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 7% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

great service, excellent range to choose from and quick delivery

I use poundfun to buy prizes that we give away to children at our free clubs. Poundfun offers an easy and convenient way for me to shop for quality gifts. Their orders are easy to track and delivered promptly, it's not the first time they have delivered quicker than they say they will. I also love that they do premade party bags, saves a lot of decisions and great for the kids I work with.

February 26, 2025
Unprompted review
Rated 4 out of 5 stars

Great value and prompt delivery

I ordered a wide range of small items for kids’ activity packs and overall am very pleased with both the good value and the service I received. They arrived quickly and well packaged and a missing item was replaced with no quibbles and with good email communication. I would have given the full 5 stars but do feel the website could be improved by giving specifications and dimensions of the items. For example there was no indication that the activity books I ordered were very mini sized (though it didn’t matter).

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

This company are robing the public the…

This company are robing the public the Parcel I got was £25 they said it was over £60 worth of goods in it when I received it. It was a little box and it contains no more than between £15-£20 worth of stuff. They are deceiving the public when I confronted them, they said send it back and will give you a refund. Nothing else that was it and I think that’s right. It is disgusting. These companies are getting rich. I never had much money. I wanted to get it for my grandchildren and it was an absolute load of rubbish when you look on their website it’s really good well branded name stuff and it just come a load of rubbish. It is disgusting. I recommend no one orders from this company because they will be disappointed. I couldn’t believe the way they dealt with the situation.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Quick replies

I got an email for a free £10 voucher and free shipping, i done all the steps and received my voucher codes the next morning! just waiting on my items to be delivered now but other than that i was happy with how quick i got it and thankful for the vouchers :)

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Affordable toys

First time i have used this company based in Keighley. The prices were unbelievablely affordable, discount code available for even licensed company goods. All 36 items arrived in great condition. Will order from again

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

Christmas order placed: shortfalls and damage

PFORD12146808
Christmas order placed. Received damaged and with a shortfall.
Still, despite numerous emails and attempted telephone contact (They don't answer their phones) they have not agreed to cover the return postage for faulty item/s and neither have they provided the balance of my order or refunded.
They seriously are dragging their heels. Last opportunity to resolve before chargeback.

December 5, 2024
Unprompted review
PoundFun logo

Reply from PoundFun

Hey,

We’re really sorry that your order didn’t arrive as expected, and we completely understand how frustrating that must be.

We have already been in contact regarding this and recommend checking your spam or junk folder in case any of our emails were missed. We have processed a refund for the missing items to make things right.

Regarding the return postage, as stated in our returns policy, we’re unfortunately unable to cover the costs for returning unwanted items. We always aim to be as fair as possible with our policies while keeping things simple for our customers.

We appreciate your patience, and if there’s anything else we can do to help, please don’t hesitate to reach out.

Thanks
Tom

Rated 1 out of 5 stars

I've been waiting nearly 2 weeks so far…

I've been waiting nearly 2 weeks so far for a reply on an order issue, they advertised some air dry clay and the picture is 5oz but they sent me 2oz packets, sent multiple emails, no reply, what a scam!

January 4, 2025
Unprompted review
PoundFun logo

Reply from PoundFun

Hey Hayley,

We apologise for the delay in resolving your issue and for the inconvenience caused by the incorrect product size.

We understand how frustrating this must have been, and we take full responsibility for the mistake.

Please rest assured that this matter has now been resolved, and we’ve taken steps to ensure such errors do not happen again

If there’s anything else we can do to make this right, please don’t hesitate to get in touch with us.

Thank you for bringing this to our attention, and we truly value your feedback.

Thanks
Tom

Rated 5 out of 5 stars

Great place to shop

The website is super easy to use. And always has items at a great price. I can’t wait to order things for my daughter’s party bags as I’ve seen so many good things at a bargain price. Delivery is also pretty quick never waited longer than a week like most places.

December 18, 2024
Unprompted review
Rated 3 out of 5 stars

Good but not great

Items were smaller than I thought so make sure you check sizes, also processing and delivery were very slow, but item were good quality

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

On December 18th 2024 I contacted…

On December 18th 2024 I contacted PoundFun to return an item. Took them 3 weeks to reply to my emails to provide me with a returns address and procedure. 2 weeks after posting them the items back I still haven't had a refund, the number on their website goes to answering machine, they don't reply to the websites chat, emails take far longer than 1-2 days if they respond at all.
Awfull Company, AVOID!!

December 18, 2024
Unprompted review
PoundFun logo

Reply from PoundFun

Hey,

We are sorry to hear you are disappointed with your experience at PoundFun.

In regard to the delay in response, we contacted you within 24 hours in response to your query with the details on how to return your order.

Having launched an investigation into the delay in processing your return it appears your order had been delayed at a Royal Mail depot resulting in the longer time in processing this.

Once again we apologise for your experience and we have used your feedback to improve experiences in the future.

Thanks
Tom

Rated 5 out of 5 stars

Excellent

Excellent. Fast shipping despite Christmas period & everything as described

December 14, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 1 x boy surprise box

Ordered 1 x boy surprise box. 1x girl suprise box. Did not receive the items guaranteed to be in box.. All items put in one brown box not the boxes they were advertised in.. I complained twice weeks ago but no reply.. Was told items in boxes were guaranteed to be worth over £50 but on sale for £25,. No way.. Most items for 3yr old. Very disappointing.. Never use it again..

December 15, 2024
Unprompted review
PoundFun logo

Reply from PoundFun

Hey,

Thank you for taking the time to share your experience with us.

We’re very sorry to hear that the surprise boxes did not meet your expectations and that you did not receive the items as advertised. This is not the level of service or product quality we aim to deliver, and we sincerely apologise for the disappointment caused.

We understand how frustrating it is not to receive a response after raising a concern. We’re currently addressing delays in our customer support system to ensure that all inquiries are resolved promptly.

We value your feedback and will use it to improve both our product offerings and customer service. We’re truly sorry for any inconvenience caused and appreciate your patience as we work to make this right.

Thanks
Tom

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