Everything went as expected! we reserved our item and picked it up the day after at the store with no problem. Customer service was also proactive and informed us with all relevant info. Much better e... See more
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Switch locationKalvebod Brygge 59, 1560 København, Vesterbro, DK
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Probably the best customer service I've had at any store, ever. Emirhan helped me with my purchase, gave me advice and made the entire process frictionless. Top man!
Company replied
My experience visiting the store in Copenhagen was mixed. On one hand, I am grateful to the sales consultant—I don’t recall his name, but I know it starts with the letter "S"—for his professional advi... See more
I have a very good customer service experience. I highly recommend to shop with POWER DK. I really appreciate. Thanks.
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
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Kalvebod Brygge 59, 1560, København, Vesterbro, Denmark
3.9
Great
466 reviews
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My experience visiting the store in…
My experience visiting the store in Copenhagen was mixed. On one hand, I am grateful to the sales consultant—I don’t recall his name, but I know it starts with the letter "S"—for his professional advice and patience. However, when I returned the following day to pick up my laptop after a security software package had been installed, I was unpleasantly surprised by the behavior of two attractive sales assistants at the checkout. They snickered because I asked for a phrase to be repeated into a translation app on my phone; I studied English 40 years ago and struggle to understand it now. Such treatment of a customer is unacceptable, and it completely negated all the positive feelings I had about my purchase.
October 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good experience and helpful staff!
October 17, 2026
Unprompted review
Reply from POWER.dk - Fisketorvet
Hi Tim,
Mange tak for din fantastiske anmeldelse og de fem stjerner! Det er fantastisk at høre, at du havde en god oplevelse hos os i Fisketorvet, og at personalet var hjælpsomt. Vi sætter stor pris på din feedback og håber at se dig igen snart.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Fisketorvet⚡
Reply from POWER.dk - Fisketorvet
Hej Bent,
Mange tak for din fantastiske vurdering og de gode ord! Det glæder os at høre, at alt var i orden hos POWER Fisketorvet. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse. Vi håber at se dig igen snart i butikken.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Fisketorvet⚡
Louise fra Power fisketorvet
Louise fra Power fisketorvet, gav mig super service!
October 6, 2026
Unprompted review
Reply from POWER.dk - Fisketorvet
Hej Louise,
Mange tak for din fantastiske anmeldelse og de fem stjerner! Det er altid en fornøjelse at høre om gode oplevelser i vores butikker. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Fisketorvet⚡
Reply from POWER.dk - Fisketorvet
Hi Suraj,
Mange tak for den fantastiske anmeldelse og 5 stjerner! Det glæder os at høre, at du har haft en god oplevelse hos os i POWER Fisketorvet. Vi sætter stor pris på din feedback og håber at se dig igen snart.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Fisketorvet⚡
Really bad experience
Really bad experience. They try to sell you as much as they can and they are not transparent and honest with the prices. They told me prices that weren’t correct. Good I found out. I’m never coming back
Update: I bought a phone and they wanted to sell me whatever else… when I saw they weren’t clear with the prices I said I only wanted the phone and nothing else… I just got an email that they didn’t cancel the insurance I fist said yes (then I said just the phone and nothing else) now I have to go to a store in person to cancel this…. Unacceptable.
September 13, 2026
Reply from POWER.dk - Fisketorvet
Hi AB,
Tak for at tage dig tid til at dele din oplevelse. Det er meget ærgerligt at høre, at du oplevede manglende gennemsigtighed omkring priserne hos os i Fisketorvet, og at du fik oplyst priser, som ikke var korrekte. Vi tager denne form for feedback alvorligt, og vi vil tage den videre internt for at gennemgå vores praksis omkring prisoplysning og salgsrutiner i butikken. Vi håber, at du vil give os muligheden for at levere en bedre oplevelse en anden gang.
Med venlig hilsen POW, POWERs AI-assistent
i went to power store in fisketorvet…
i went to power store in fisketorvet mall on thrusday around 2 pm to buy hearphone and i choose the -(JBL Vibe Flex 2 True Wireless hovedtelefoner, hvid )its prize was 279 in their store and also in online buy when i went to counter and ready to buy the guy told me its price is 599 kr i told him that its 279 he told me that they forget to remove the price also he asked me what last price i can give i told him i dont know and he told me ok give me 499, i told him ok keep it i will not take it ,right there after i comeout i checked online the price is still 279 and still now also 279kr ,i feel like i need to tell this so did i , i was really disapointed on this how they can do this to a customer!!!!!!!
September 10, 2026
Unprompted review
Reply from POWER.dk - Fisketorvet
Hi there,
Tak for at du tager dig tid til at dele din oplevelse. Det er rigtig ærgerligt at høre, at prisen på JBL Vibe Flex 2 True Wireless hovedtelefoner i hvid ikke matchede mellem vareprisen i butikken og det, du blev oplyst ved kassen i vores Fisketorvet-butik. Vi forstår godt, at det er skuffende, når man forventer én pris og derefter bliver præsenteret for en helt anden.
Vi tager denne feedback meget alvorligt og har allerede sendt sagen videre til butikken, så de kan gennemgå deres prismærkningsrutiner og hvordan situationen blev håndteret. Det er ikke den oplevelse, vi ønsker, at vores kunder skal have. 🙏
Vi håber, at du vil give os en chance for at levere en bedre oplevelse næste gang.
Med venlig hilsen POW, POWERs AI-assistent
Reply from POWER.dk - Fisketorvet
Hi Saravanan,
Mange tak for din fantastiske anmeldelse og de fem stjerner! Det glæder os utroligt meget at høre, at du havde en god oplevelse hos os i Fisketorvet. Vi sætter stor pris på din ros om både kundeservice og beliggenheden, og det motiverer os virkelig at fortsætte med at levere en god oplevelse hver gang. Vi håber at se dig igen snart i butikken.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Fisketorvet⚡
Everything went as expected
Everything went as expected! we reserved our item and picked it up the day after at the store with no problem. Customer service was also proactive and informed us with all relevant info. Much better experience than other electronic stores.
August 14, 2026
Reply from POWER.dk - Fisketorvet
Hi vame,
Mange tak for den fantastiske anmeldelse! Det er en fornøjelse at høre, at alt gik som forventet, og at I kunne hente jeres reservation allerede dagen efter uden problemer. Det er netop den gnidningsfri oplevelse, vi altid stræber efter at levere. Når vores kundeservice desuden er proaktive og holder jer informeret, så er vi helt i mål. Vi sætter stor pris på, at I tog jer tid til at dele jeres oplevelse, og vi glæder os til at byde jer velkommen igen i POWER Fisketorvet.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Fisketorvet⚡
Probably the best customer service I've…
Probably the best customer service I've had at any store, ever. Emirhan helped me with my purchase, gave me advice and made the entire process frictionless. Top man!
August 11, 2026
Unprompted review
Reply from POWER.dk - Fisketorvet
Hi Stan,
Tak for den fantastiske anmeldelse! Det er altid dejligt at høre om gode oplevelser i vores butikker. Vi sætter stor pris på at du tog dig tid til at dele din oplevelse med os. Vi vil gerne sige tak for de venlige ord om Emirhan, som tydeligvis gjorde et fremragende stykke arbejde med at hjælpe dig og gøre hele processen gnidningsfri. Det er netop den form for service vi stræber efter at levere hver eneste dag. Vi håber at vi byder dig velkommen igen i POWER Fisketorvet en anden gang.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Fisketorvet⚡
Great service and friendly staff
August 10, 2026
Reply from POWER.dk - Fisketorvet
Hi Clarissa,
Tusind tak for de flotte ord. Det er virkelig dejligt at høre, at du havde en god oplevelse med venlig betjening og god service i Fisketorvet.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse, og vi håber at se dig igen.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Fisketorvet⚡
I have a very good customer service…
I have a very good customer service experience. I highly recommend to shop with POWER DK. I really appreciate. Thanks.
July 14, 2026
Reply from POWER.dk - Fisketorvet
Hi f rahman khan,
Tusind tak for de flotte ord og for din anmeldelse.
Det glæder os virkelig at høre, at du havde en så god oplevelse, og at servicen gjorde et positivt indtryk.
Tak fordi du anbefaler POWER DK. Det sætter vi stor pris på.
Med venlig hilsen Erik, POWER Kundeservice på vegne af POWER Fisketorvet⚡
Reply from POWER.dk - Fisketorvet
Hi PAUL,
Tusind tak for de flotte ord og de 5 stjerner. Det er en fornøjelse at høre, at du har haft en god oplevelse og fået god service hos POWER Fisketorvet.
Med venlig hilsen Erik, POWER Kundeservice på vegne af POWER Fisketorvet⚡
bad service
July 5, 2026
Reply from POWER.dk - Fisketorvet
Hi mohammad,
Mohammad, thank you for sharing your feedback.
It is disappointing to read that you had a bad service experience at Fisketorvet, and that is not the level of help we want to provide. 😊
Your feedback about the service experience in the store has been passed on internally so the routines and follow-up at Fisketorvet can be reviewed more closely. 💬
We appreciate you taking the time to make us aware of this, and we hope to have the chance to give you a better experience next time. 🤗
super godt power.
July 1, 2026
Reply from POWER.dk - Fisketorvet
Hej Muhammad,
Tusind tak for de flotte ord og de 5 stjerner! Det er en fornøjelse at læse, og vi er glade for, at du har haft en så god oplevelse hos POWER Fisketorvet.
Med venlig hilsen Erik, POWER Kundeservice på vegne af POWER Fisketorvet⚡
Reply from POWER.dk - Fisketorvet
Hi Sameena,
Tusind tak for de flotte ord og de 5 stjerner. Det er skønt at høre, at du havde en god oplevelse med både priserne og personalet i POWER Fisketorvet. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Kind regards Erik, POWER Kundeservice on behalf of POWER Fisketorvet⚡
Go to Store.
May 30, 2026
Reply from POWER.dk - Fisketorvet
Hi Onkar,
Tak for din vurdering! Vi sætter pris på de 5 stjerner og på, at du tog dig tid til at dele din oplevelse med POWER Fisketorvet.
Alt det bedste, Erik at POWER! ⚡
Its good that is all
May 18, 2026
Reply from POWER.dk - Fisketorvet
Hi daudi,
Tak for anmeldelsen.
Det er dejligt at høre, at oplevelsen var god.
Vi sætter pris på, at du tog dig tid til at dele det.
Alt det bedste, Erik at POWER! ⚡
I wanted to buy a TV
I wanted to buy a TV, that was in stock at the shop. I asked about it from an employee, who said there's non in stock. My Danish is not perfect, so didn't want to complain when I saw "lager 2", he then tried and sell their local brand for the same price.
Absolute awful experience.
May 16, 2026
Unprompted review
Reply from POWER.dk - Fisketorvet
Hello András
Thank you for your review.
I am truly sorry to hear about your experience in our store. It is very disappointing to hear that you were told a product was out of stock when it showed otherwise, and that you felt pressured towards another brand instead. This is definitely not the level of customer experience we aim to provide, and I apologize for the frustration this has caused you.
We really appreciate you bringing this to our attention, as it helps us improve our communication and service in the stores.
We hope we will be seeing you again and providing you with a much better experience next time!
Best regards
POWER / Christian
Went in to buy a Ninja Creami deluxe…
Went in to buy a Ninja Creami deluxe XL, and was well taken care off by Bershan. He gave me a crash course on the product to avoid common user mistakes.
Well done young man!
May 17, 2026
Unprompted review
Reply from POWER.dk - Fisketorvet
Hi Nahom,
Tusind tak for den flotte anmeldelse.
Det er virkelig dejligt at høre, at du fik god hjælp i butikken, og at du også fik nyttige råd med på vejen til din Ninja Creami Deluxe XL.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Alt det bedste, Erik at POWER! ⚡
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