I bought a Oral B IQ10 that was registered in their "tilbudsavis" it cost 2299kr and when I got home and open it the only thing in the box was a opened used mouthwash. They did exchange it for one t... See more
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See what reviewers are saying
Although there was some difficulty finding my Click and Collect order, staff were willing to spend time helping t correct the error. I left with my item but was not told about Duty free refunds. Whe... See more
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Did click and collect, and thought it would go quickly while I was in the shop. Well, at first I was told by the cashier I needed to go to a different part of the shop to collect and pay. Then I stood... See more
Company replied
I have purchased few products on Black friday sale and few for Christmas , all the products are good and customer services are very friendly and supportive to choose the right products to me, I reco... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Rødovre Centrum 90, 2610, Rødovre, Denmark
- 70338080
4.0
Great
4K reviews
Asks customers to review
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Disappointing Experience with Power's Service and Support
I recently had a very unsatisfactory experience with Power. During the Black Friday sale, I made a purchase and was persuaded by their staff to switch my electricity to OK and broadband to Telmore. I was assured that Power would handle the entire transfer process. However, this did not happen as promised.
To my dismay, both the old and new service providers billed me for a month, resulting in double charges for both electricity and broadband. This unexpected financial burden was contrary to the savings I was anticipating from the Black Friday deal.
When I reached out to Power’s support team for assistance, their response was disappointing. Despite their initial assurance and encouragement in changing my service providers, they stated they couldn't help with the situation. This lack of support and accountability is concerning and reflects poorly on their customer service.
I am sharing this experience to caution others and to express my dissatisfaction with how Power handles their customer service and support. A company should stand behind its promises and provide effective solutions when problems arise, especially those caused by their own actions or advice.
November 24, 2023
Unprompted review
Reply from POWER.dk - Rødovre
Dear Prabhuji,
Thank you for your review.
We are sincerely sorry for your bad experience, which definitely does not live up to the great standards we always wish to keep in POWER.
We have contacted the store manager to make sure you will be contacted with a solution as soon as possible.
Thank you for your feedback and have a lovely day.
Best regards
Orhan/POWER
Super service
December 30, 2023
Reply from POWER.dk - Rødovre
Vi vil gerne takke dig for de dejlige stjerner! ⭐ Din positive bedømmelse glæder os virkelig 🙌 Det er en stor glæde at høre, at du har haft en fremragende oplevelse hos os i POWER 🤩^
Din feedback er af uvurderlig betydning for os, da den hjælper os med at forbedre vores service og produkter. Vi sætter stor pris på alle de kommentarer og input, vi modtager fra vores kunder.
Tak fordi du valgte Power, og vi ser frem til at byde dig velkommen igen i fremtiden, uanset om du besøger os online på Power.dk eller i en af vores fysiske butikker 🤗
De venligste hilsner,
Isabella Kundeservice, POWER
God service
December 19, 2023
Reply from POWER.dk - Rødovre
Hej Youssef
Stor tak for din anmeldelse og for den fine perlerække af ⭐⭐⭐⭐⭐ dem 🧡 vi!
I POWER lever vi af glade og tilfredse kunder, hvorfor det spreder ekstra smil og glæde at læse om din tilfredshed med dette POWERbesøg!
Vi glæder os til at kunne fortsætte denne positive stime & ønsker dig en dejlig dag! 🤞😊
De bedste hilsner Emil/POWER
God service
December 17, 2023
Reply from POWER.dk - Rødovre
Vi ønsker at takke dig for de dejlige stjerner! 🌟 Din positive bedømmelse glæder os virkelig 🙌 Det er en stor glæde at høre, at du har haft en fremragende oplevelse hos os i POWER 🤩
Din feedback er af uvurderlig betydning for os, da den hjælper os med at forbedre vores service og produkter. Vi sætter stor pris på alle de kommentarer og input, vi modtager fra vores kunder.
Tak fordi du valgte Power, og vi ser frem til at byde dig velkommen igen i fremtiden, uanset om du besøger os online på Power.dk eller i en af vores fysiske butikker 🤗
De venligste hilsner,
Isabella Kundeservice, POWER
En god service
December 14, 2023
Reply from POWER.dk - Rødovre
Hej Tonny
Tak for besøget, anmeldelsen og for belønning af 5 smukke ⭐⭐⭐⭐⭐
Det er SÅ skønt at se disse fine stjerner, og du kan tro, at vi vil gøre vores absolut bedste for at gentage denne succes! 😊😊
Vi glæder os til, at du svinger forbi igen! 🤞🧡
De bedste hilsner Emil/POWER
Samsung microwave oven not delivered
I had booked a Samsung microwave oven on October 28, 2023, with the understanding that it would be delivered by December 12, 2023 (order no. 0018340). However, upon contacting customer service on 15, December 2023, I received an SMS notifying me that I would have to wait until December 28, 2023. Sorry, this is completely unacceptable.
In the first place, my question is, why did you advertise the product if you could not arrange it on the sale day? Why did not inform me earlier that you could not deliver the product on the promised date? This situation reflects poor supply chain management, for which, as a customer, I should not be held responsible.
In frustration, I decided to cancel the order, but I have yet to receive information on how and when I will be refunded. This lack of communication adds to the overall dissatisfaction with the entire experience. Next time, I will think twice to book a product.
December 15, 2023
Unprompted review
Reply from POWER.dk - Rødovre
Vi vil gerne takke dig for din ærlige feedback. Selvom det ikke var en perfekt oplevelse, sætter vi stor pris på, at du delte din feedback med os.
Vores kundeserviceteam er klar til at hjælpe, og hvis der er mere, du gerne vil dele, eller hvis du stadig har brug for vores hjælp, er et dedikeret team klar til at hjælpe og tilgængelige på mail review@power.dk. 🤗
Vi ønsker at sikre, at du får den hjælp, du behøver, og at din fremtidige oplevelse med os bliver endnu bedre. Tøv ikke med at kontakte os, hvis du har brug for yderligere assistance.
Med venlig hilsen,
Lucas, POWER
God information
December 14, 2023
Reply from POWER.dk - Rødovre
Hej Joan
Stor tak for din anmeldelse og for den fine perlerække af ⭐⭐⭐⭐⭐ dem 🧡 vi!
I POWER lever vi af glade og tilfredse kunder, hvorfor det spreder ekstra smil og glæde at læse om din tilfredshed med dette POWERbesøg!
Vi glæder os til at kunne fortsætte denne positive stime & ønsker dig en dejlig dag! 🤞😊
De bedste hilsner
Zaneb/POWER
God service.
November 27, 2023
Reply from POWER.dk - Rødovre
Hej Kristian,
😊 Mange tak for din positive anmeldelse! Det glæder mig virkelig at høre, at du har oplevet god service hos os! 🌟🤝
Vi sætter en ære i at sikre, at vores kunder føler sig godt behandlet, og det betyder meget for os, at du har lagt mærke til vores indsats. Vi ser med glæde frem til at byde dig velkommen igen og levere endnu mere god service i fremtiden. 🌈💼
🌞 Ønsker dig en strålende dag, og vi ser frem til at se dig igen snart! 💙
Venlig hilsen,
Mathias/POWER
Reply from POWER.dk - Rødovre
Tusind tak for de strålende stjerner! 🌟
Vi er henrykte over at se din positive vurdering 🙌 Det betyder meget for os at vide, at du har haft en god oplevelse med os i POWER 🤩 Vi sætter stor pris på al feedback!
Endnu en gang tak for at vælge Power, og vi ser frem til at betjene dig igen i fremtiden, uanset om det er online på Power.dk eller i en af vores butikker 🤗
De bedste POWER hilsner
Maria POWER
Reply from POWER.dk - Rødovre
Vi vil gerne takke dig for de fantastiske stjerner! 🌟 Din positive vurdering bringer virkelig smil på vores ansigter 🙌 Vi er glade for at høre, at du har haft en god oplevelse hos os i POWER 🤩
Din feedback betyder utrolig meget for os og vi værdsætter alle kommentarer og input fra vores kunder.
Tak for at vælge Power, og vi glæder os til at byde dig velkommen igen i fremtiden, uanset om du besøger os online på Power.dk eller i en af vores fysiske butikker 🤗
De bedste POWER hilsner
Nina
Kundeservice, POWER
Reply from POWER.dk - Rødovre
Vi vil gerne takke dig for de fantastiske stjerner! 🌟 Din positive vurdering bringer virkelig smil på vores ansigter 🙌 Vi er glade for at høre, at du har haft en god oplevelse hos os i POWER 🤩
Din feedback betyder utrolig meget for os og vi værdsætter alle kommentarer og input fra vores kunder.
Tak for at vælge Power, og vi glæder os til at byde dig velkommen igen i fremtiden, uanset om du besøger os online på Power.dk eller i en af vores fysiske butikker 🤗
De bedste POWER hilsner
Nina
Kundeservice, POWER
One of the best electronic store
Power stories, one of the best store in Denmark and very cheapest affordable. All people are very helpful and financing services also available. I purchase each and every product in power store.
November 22, 2023
Reply from POWER.dk - Rødovre
Vi vil gerne takke dig for de fantastiske stjerner! 🌟 Din positive vurdering bringer virkelig smil på vores ansigter 🙌 Vi er glade for at høre, at du har haft en god oplevelse hos os i POWER 🤩
Din feedback betyder utrolig meget for os og vi værdsætter alle kommentarer og input fra vores kunder.
Tak for at vælge Power, og vi glæder os til at byde dig velkommen igen i fremtiden, uanset om du besøger os online på Power.dk eller i en af vores fysiske butikker 🤗
De bedste POWER hilsner
Nina
Kundeservice, POWER
Click and collect service is bad
Click and collect service is bad. Had to wait 1 hour in line (where I was 1st in line) to be told “we dont have your item”.
The only 2 stars is for the good service in the shop
November 19, 2023
Unprompted review
Reply from POWER.dk - Rødovre
Vi vil gerne takke dig for din ærlige feedback. Selvom det ikke var en perfekt oplevelse, sætter vi stor pris på, at du delte din feedback med os.
Vores kundeservice team er klar til at hjælpe, og hvis der er mere, du gerne vil dele, eller hvis du stadig har brug for vores hjælp, er et dedikeret team klar til at hjælpe og tilgængelige via mail på review@power.dk.
Vi ønsker at sikre, at du får den hjælp, du behøver, og at din fremtidige oplevelse med os bliver endnu bedre. Tøv ikke med at kontakte os, hvis du har brug for yderligere assistance.
Med venlig hilsen,
Martin
Kundeservice, POWER
I bough installation service but you…
I bough installation service but you did not deliver it. I would like to get a refund of 1000 kroner.
November 18, 2023
Reply from POWER.dk - Rødovre
Vi vil gerne takke dig for din ærlige feedback. Selvom det ikke var en perfekt oplevelse, sætter vi stor pris på, at du delte din feedback med os.
Vores kundeservice team er klar til at hjælpe, og hvis der er mere, du gerne vil dele, eller hvis du stadig har brug for vores hjælp, er et dedikeret team klar til at hjælpe og tilgængelige via mail på review@power.dk.
Vi ønsker at sikre, at du får den hjælp, du behøver, og at din fremtidige oplevelse med os bliver endnu bedre. Tøv ikke med at kontakte os, hvis du har brug for yderligere assistance.
Med venlig hilsen,
Martin
Kundeservice, POWER
Reply from POWER.dk - Rødovre
Hi!
Thank you for your review! 🌟 We're delighted to hear that you had an excellent experience with us. Your satisfaction is our priority, and we appreciate your positive feedback.
Have a great day! 😊👍
Best regards,
Michelle/POWER
Lov mig aldrig at betal for at power…
Lov mig aldrig at betal for at power installere noget for jer.
November 8, 2023
Unprompted review
Reply from POWER.dk - Rødovre
Hej Nicholas,
Tak for din anmeldelse.
Vi er altid klar på at optimere vores service, hvorfor vi værdsætter din anmeldelse.
Jeg er ked af, at læse om din oplevelse. Vi bestræber os på at levere en god service for vores kunder.
Du kan skrive til vores mail review@power.dk, hvor du oplyser dine købsoplysninger og dit Trustpilot brugernavn.
Du ønskes en god dag.
De bedste hilsner
Jennifer/POWER
I recently bought a computer from them…
I recently bought a computer from them because it was a super sale. according to them at the time it was retailed for 7500 but they had this opening sale that cut the price to 4500. being tempted by that I bought the computer, but then they said I had to pay 500 extra for some built-in protection. When I asked for a computer without that built-in protection they said that it was out of stock, so I said whatever and bought the computer, at that time on their online store the price of the computer was 7500. but today, when I checked the price of the computer, it was retailed as only 5499 and there were no sale prices on it so I basically got scammed.
November 4, 2023
Unprompted review
Reply from POWER.dk - Rødovre
Dear Pratishta
We are truly sorry for the challenging experience you had with the purchase of your computer from us. It is crucial for us to maintain an honest and transparent sales process, and it's regrettable to hear about the issues you encountered.
It's unfortunate that there was confusion regarding the price and the added protection for your computer. Our goal is to ensure that our customers receive accurate information about prices and any additional offers. We will take your feedback into consideration internally to prevent similar situations in the future.
If you wish for further follow-up, please contact us at review@power.dk with your Trustpilot username and contact information, as we do not have your details from this review.
We would like to welcome you back to POWER and hope to provide you with a better experience next time. Our aim is to offer you the right guidance and assistance in finding what you're looking for. We appreciate your feedback and hope for the opportunity to earn your trust again.
Wishing you a wonderful day!
Best regards
Zaneb/POWER
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