Ordered a product with Click & Collect. Got confirmation it was ready for pickup around 5pm. My profile showed the same. All good. Next morning, 9:45am – fifteen minutes before the store even open... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff at Power is welcoming and has proper competence
Company replied
Great fast service
Company replied
Good service
Company replied
Company details
Written by the company
POWER er en av Norges ledende elektronikkjeder og tilbyr et bredt sortiment av forbrukerelektronikk gjennom både nettbutikk og fysiske butikker over hele landet. Sortimentet omfatter blant annet mobiltelefoner, TV-er, datamaskiner, hvitevarer og småelektronikk fra kjente og anerkjente merkevarer. Vår ambisjon er å gjøre teknologi tilgjengelig og forståelig for alle. Enten kunden handler på power.no eller besøker en av våre butikker, jobber vi for å tilby en trygg, oversiktlig og pålitelig handleopplevelse. Konkurransedyktige priser, tydelig produktinformasjon og relevante kampanjer er viktige elementer i dette arbeidet. POWER kombinerer et landsdekkende butikknett med digitale løsninger som gir kundene fleksibilitet i hvordan de handler, mottar varer og håndterer retur, service og reklamasjon. Våre medarbeidere jobber daglig for å gi faglig rådgivning og finne løsninger som er tilpasset kundens behov og situasjon.
Contact info
Karlsøyvegen 12,, 9015, Tromsø, Norway
- 21004000
Ukens kampanjer hos POWER
4.1
Great
110 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great fast service
June 7, 2026
Unprompted review
Reply from Power.no - Tromsø Jekta
Hi Consumer,
Tusen takk for den flotte tilbakemeldingen. Det er veldig hyggelig å høre at du fikk rask og god service.
Vi setter stor pris på at du tok deg tid til å dele opplevelsen din.
Kind regards Erik, POWER Kundeservice on behalf of POWER Tromsø Jekta⚡
Reply from Power.no - Tromsø Jekta
Hi Cilia,
Tusen takk for den flotte tilbakemeldingen.
Det er veldig hyggelig å høre at du opplevde kundeservicen som både profesjonell og god.
Vi setter stor pris på at du tok deg tid til å dele dette om POWER Tromsø Jekta.
Kind regards Erik, POWER Kundeservice on behalf of POWER Tromsø Jekta⚡
Good service
April 1, 2026
Reply from Power.no - Tromsø Jekta
Hi ESTELA,
Tusen takk for den flotte tilbakemeldingen! Det er fantastisk å høre at du er fornøyd med servicen på Tromsø Jekta. Vi setter stor pris på at du tok deg tid til å dele opplevelsen din.
Vennlig hilsen Erik, POWER Kundeservice på vegne av POWER Tromsø Jekta⚡
The staff at Power is welcoming and has…
The staff at Power is welcoming and has proper competence
February 25, 2026
Unprompted review
Reply from Power.no - Tromsø Jekta
Hi Roy,
Tusen takk for den flotte tilbakemeldingen! Det er fantastisk å høre at personalet vårt i Tromsø Jekta har gitt deg en så positiv opplevelse med sin vennlighet og kompetanse. Vi setter stor pris på at du tok deg tid til å dele dette med oss.
Vennlig hilsen Erik, POWER Kundeservice på vegne av POWER Tromsø Jekta⚡
Ordered Click & Collect – my item "vanished" overnight
Ordered a product with Click & Collect. Got confirmation it was ready for pickup around 5pm. My profile showed the same. All good.
Next morning, 9:45am – fifteen minutes before the store even opens – I get a message saying the product suddenly no longer exists. The same product they confirmed they had the night before.
Called customer service. Their response? "That happens."
No, it doesn't just "happen." Someone took my item.
Said politely, but honestly: I'll be shopping elsewhere from now on.
January 22, 2026
Unprompted review
Reply from Power.no - Tromsø Jekta
Hi,
Thank you for letting us know.
The way this has been handled is absolutely not how Click & Collect is supposed to work. When you receive confirmation that your product is ready for pickup, it should be reserved for you – not “suddenly no longer exist” the next morning.
We also understand very well how frustrating and dismissive it feels to be told “that happens” when you call customer service. That’s not an acceptable explanation, and it’s not the way we want to meet customers who have done everything right 😔
We’re really sorry for this experience.
Your feedback is taken further internally so we can look closely at our routines for reservation of Click & Collect 😊
Kind regards
Veronica
POWER
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.