Lämnade in en 1,5 år gammal MacBook Air. Enl Apple skulle garantin gått ut men Power löste det på garantin. Super service av Mariana. 5 guldstjärnor.
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I went around 19:00 on friday and was in the store within 15 mins. Although many items were sold out but I still shopped for so many things I needed. I had good experiwnce with the staff who were help... See more
Company replied
Great in-store service! Product is good quality for the price, took a little time to set it up but works okay, bought with a good discount so I am happy.
Company replied
The organization was fantastic. The team are great, fun and lively. Product types are vast and available for any level of need.
Company replied
Company details
- Electronics Company
- Appliance Store
- Cell Phone Store
- Computer and Accessories Store
- Electronics Repair Shop
- TV store
Written by the company
Sveriges nya hemelektronikkedja! Vi är här för att utmana marknaden och ändra spelreglerna! Vår prisrobot ger dig den råaste dealen.
Contact info
Kungsgatan 27, 111 56, Stockholm, Stockholm, Sweden
- 08 51 76 60 00
Veckans kampanj
3.6
Average
178 reviews
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Lämnade in en 1,5 år gammal MacBook…
Lämnade in en 1,5 år gammal MacBook Air. Enl Apple skulle garantin gått ut men Power löste det på garantin. Super service av Mariana. 5 guldstjärnor.
July 14, 2026
Unprompted review
Reply from POWER.se - Kungsgatan
Hej P.L,
Tack för att du delar med dig av din upplevelse.
Det är verkligen fint att höra att du fick hjälp med din MacBook Air och att allt löste sig på ett smidigt sätt. Extra roligt också att servicen gjorde så starkt intryck.
Vi uppskattar dina ord och dina fem guldstjärnor väldigt mycket.
Vänliga hälsningar Erik, POWER Kundservice på uppdrag av POWER Kungsgatan⚡
I had a contract for the removal of my…
I had a contract for the removal of my old washing machine and the delivery of the new one. But the people from Bring could not fulfill the contract: the old washing machine is not connected to electricity via a normal plug, but to some box in the bathroom wall (this is not uncommon in Sweden, but I don't know how to handle it). Now I have the new machine standing in my small apartment, and the old machine still standing where the new machine should go.
Why was I not informed that the people from Bring cannot handle the disconnection of a washing machine from electricity? People who work for moving companies can do that (that's how my old washingt machine came into my bathroom).
Please get back to me about fulfilling the rest of the service I paid for.
Mvh
Katharina Pawlowski
June 21, 2026
Reply from POWER.se - Kungsgatan
Hi Katharina!
Thank you for taking the time to share your experience with us! We completely understand that this situation is frustrating, especially when you had arranged both the delivery of your new washing machine and the removal of the old one as part of the service.
In some cases, washing machines are connected through a fixed electrical installation rather than a standard power plug. When that is the case, the delivery team may not be permitted to disconnect the appliance due to safety regulations and the scope of the service they are authorized to perform. We understand that this may not have been clear beforehand and that this has left you in an inconvenient situation.
If you have not already contacted our customer service team, we would encourage you to do so. We would be happy to review your case, look into what happened, and help clarify the available options moving forward.
Thank you again for bringing this to our attention. We appreciate your feedback and look forward to helping you sort this out!
All the best,
Ebba at POWER!⚡
Great in-store service
Great in-store service! Product is good quality for the price, took a little time to set it up but works okay, bought with a good discount so I am happy.
June 17, 2026
Reply from POWER.se - Kungsgatan
Hi Noosh,
Tack för din fina recension! Härligt att höra att du fick bra hjälp i varuhuset och att du är nöjd med både produkten och priset.
Vi uppskattar verkligen att du tog dig tid att dela med dig av din upplevelse.
Kind regards Erik, POWER Kundservice on behalf of POWER Kungsgatan⚡
No bags to fit what I bought
Picked up a parcel and they didn't have a bag to fit it. Not offered, not for free. I wanted to buy a bag to carry my purchase home and they didn't have any. Terrible customer experience.
June 22, 2026
Reply from POWER.se - Kungsgatan
Thank you for your review.
We can absolutely understand why this felt frustrating. When you're picking up a parcel, it's reasonable to expect there to be a practical way to carry it home, especially if you're prepared to buy a bag and none are available.
We're sorry that the visit left you with that impression. Even small details can make a big difference to the overall experience, and we appreciate you taking the time to highlight this.
All the best, Jinda at POWER!⚡
TV arrived and looked in good condition…but it wasn't
TV arrived and looked in good condition but back of TV has a large dent in the back upper frame. Shipping box and strayfoam was in good condition so I believe it was damaged at the factory?
June 10, 2026
Reply from POWER.se - Kungsgatan
Hello Jones,
Thank you for your review.
We're glad to hear that the TV arrived and that everything looked good upon delivery. At the same time, it's obviously disappointing to discover damage to the product itself when the packaging appears to be in great condition. It certainly sounds like something that may not have occurred during transit.
We'd be happy to take a closer look into this with you if you'd like. Please feel free to contact us at kundservice@power.se, and we'll be happy to investigate the matter further.
All the best,
Sara at POWER!⚡
Reply from POWER.se - Kungsgatan
Hi Rajivgandhi,
Tack för de fina orden.
Det är verkligen roligt att höra att produkten motsvarade förväntningarna.
Vi uppskattar att du tog dig tid att dela med dig av din upplevelse.
Allt gott, Erik på POWER! ⚡
enquiry about my order
I got some information related to my order. Which feel good though it's ai
June 1, 2026
Reply from POWER.se - Kungsgatan
Hi Sushma,
Thank you for sharing that, and I am glad you received an update about your order.
You can check the latest status in either of these ways:
1. Log in to your MyPOWER account and open “My latest orders” or “Purchases”.
2. Use the order status link in your order confirmation email.
If the order has already been shipped, you can also track it with the tracking number shown on your order page.
If this is a Click & Collect order, you will receive an SMS when it is ready for pickup.
If you would like, you can reply with what part of the update you want help understanding, and I will help explain it.
I went around 19:00 on friday and was…
I went around 19:00 on friday and was in the store within 15 mins. Although many items were sold out but I still shopped for so many things I needed. I had good experiwnce with the staff who were helpful to say the least.
May 30, 2026
Reply from POWER.se - Kungsgatan
Hi Lopamudra,
Tack för att du tog dig tid att dela med dig.
Det är väldigt roligt att höra att besöket på Kungsgatan gav en bra upplevelse och att hjälpen i varuhuset uppskattades, även om vissa varor var slutsålda.
Vi uppskattar särskilt att du lyfter fram den hjälpsamma servicen.
Allt gott, Erik på POWER! ⚡
The opening day was unorganized
The opening day was unorganized. So many customers broke the line and managed to enter the building. The sells staff are racist and behaved rudely
May 30, 2026
Reply from POWER.se - Kungsgatan
Hi Suman,
Thank you for your feedback. We are very sorry to hear about the unorganized opening day and the issues with customers breaking the line. We also take your concerns about how our staff behaved extremely seriously.
Rudeness and any form of discriminatory behavior will not be tolerated at POWER. We are committed to ensuring all customers are treated with respect and dignity, and we will look into this matter to prevent this from happening again.
Kind regards,
Felix at POWER! ⚡️
Very irresponsible store
Update from last comment and lower the star to 1.
Kungsgatan store finally contacted me after two weeks of radio silence and said they don’t have it in stock. Called the central customer service, they said they have it in Länna store and will fix it. But then Kungsgatan store said no they don’t ship across warehouses and asked me to contact Länna myself and they don’t guarantee the same price I paid.
Oh, and they offer a Chinese brand as alternative instead of AEG. It feels like a bait-and-switch trick to attract customers in the opening and.
Super disappointed and frustrated.
—————————
Good price and great service at store, but the logistics are chaotic.
The delivery does not come at promised time, and no confirmation or any notification.
Contact the service and they just said if you are not happy you can cancel it.
May 30, 2026
Reply from POWER.se - Kungsgatan
Hi Chun,
Tack för att du delar med dig.
Det är väldigt roligt att höra att priset och servicen i varuhuset upplevdes som bra.
Samtidigt är det tråkigt att leveransen och informationen kring den inte fungerade smidigt. Det ska vara enkelt att följa sin order och få tydliga uppdateringar om något blir försenat.
Du kan gärna kontrollera statusen i MyPOWER under Köp och Hantera din order. Där visas aktuell information och eventuell spårning. Det är också bra att se över e post och SMS, eftersom uppdateringar om förseningar skickas där.
Om leveransen fortfarande saknar tydlig status eller inte har uppdaterats på flera dagar, behöver kundtjänst hjälpa vidare med ordern.
Allt gott, Erik på POWER! ⚡
Misleading Upsell for a Service With No Visible Value
Here’s a clearer and stronger version:
The sales representative misled me into purchasing a TV calibration service that has provided no visible value for my budget TV. After the service, I cannot see any noticeable improvement in picture quality. I feel this add-on was unnecessarily pushed during the sale and was not properly explained in terms of whether it would actually benefit my specific TV model. Overall, I am disappointed and feel I paid for a service that was not worth it.
May 31, 2026
Reply from POWER.se - Kungsgatan
Hi Vinay,
Thank you for sharing your experience. We are sorry to hear that the calibration service did not meet your expectations and that the value was not clear after it was completed.
Our goal is always to recommend services that genuinely add value based on the specific product, and we regret that this was not your experience. We will take your feedback into account, especially regarding how we present and explain these services during the purchase.
If you would like us to take a closer look at your case, you are welcome to contact our customer service at kundservice@power.se or call us at 08 517 66 000.
Kind regards,
Felix at POWER! ⚡️
Actually its very good experience
Actually its very good experience. And all the products which I bought everything is good. I booked I phone 17 256 varient. Waiting for arrival ...
May 29, 2026
Reply from POWER.se - Kungsgatan
Hi Vadivel,
Tack för den fina recensionen. Vad roligt att höra att du har haft en väldigt bra upplevelse och att du är nöjd med produkterna.
Vi hoppas att din iPhone kommer fram snart och att allt fortsätter lika smidigt.
Allt gott, Erik på POWER! ⚡
Experience was great.
June 1, 2026
Reply from POWER.se - Kungsgatan
Hi Gul,
Tack för de fina orden!
Det är verkligen roligt att höra att upplevelsen var så bra.
Allt gott, Erik på POWER! ⚡
The agent who assited me with the…
The agent who assited me with the mobile phone was very impolite and rude.I was simply seeking clarification on ordering 2 mobile phones, but his responses were arrogant.So my experience with that was dissapointing.
It was my first experience with power and unfortunately it was not positive.However, I would like to mention that other staff memebers aho assited me were helpful and professional.
May 29, 2026
Reply from POWER.se - Kungsgatan
Hi Pranidhi,
Thank you for your honest feedback, it's very valuable for us to know how our service is experienced.
We sincerely apologize that as a new customer you had such a negative first experience with POWER. One of our staff members being rude and arrogant when you were simply seeking clarification about ordering mobile phones is completely unacceptable, and we apologize for this. This is not the level of service we want our customers to receive.
We're glad that other staff members you met were helpful and professional, and we hope you'll have a more positive experience next time you visit us.
Kind regards,
Felix at POWER! ⚡️
for special occasion like opening sale
for special occasion like opening sale, its good to organise and monitor the queue (who come early and give some token for proper queueing system) people waited for more than 6 hours since mid night were pushed back and missed the offers :(
May 29, 2026
Reply from POWER.se - Kungsgatan
Hi Urkavala,
Thank you for letting us know about your experience at our recent opening sale. We sincerely apologize for the issues with the queue and for the disappointment caused when the system did not hold up. It is never our intention for dedicated customers to feel pushed aside or to miss out on the deals they came for.
We are taking your comments to heart as we review how we handle large crowds and queue management. Ensuring a transparent and organized process is a priority for us, and your input helps us identify exactly where we need to strengthen our efforts for future openings.
Thank you again for your patience and for helping us become better.
Best regars,
Felix at POWER! ⚡️
Reply from POWER.se - Kungsgatan
Hi Deepak,
Tack för de fina orden.
Det är verkligen roligt att höra att köpupplevelsen var så bra.
Vi uppskattar att du tog dig tid att dela med dig av detta.
Allt gott, Erik på POWER! ⚡
The organization was fantastic
The organization was fantastic. The team are great, fun and lively. Product types are vast and available for any level of need.
May 29, 2026
Reply from POWER.se - Kungsgatan
Hi Yohannes,
Tack för de fina orden!
Det är verkligen roligt att höra att upplevelsen var så bra och att sortimentet kändes brett och användbart för olika behov.
Sådan feedback uppskattas mycket och betyder mycket för butiken.
Allt gott, Erik på POWER! ⚡
Vänta 6 timmar kö
Vänta 6 timmar kö , och dom ropar högtalare finns iPhone till alla , after 150 pers jag går in , dom säger finish vi hade i lager plus vi tåg in extra iPhone in skitsnack
May 28, 2026
Unprompted review
Reply from POWER.se - Kungsgatan
Hej Ferhat,
Tack för att du delar med dig av din upplevelse, även om det är mycket tråkigt för oss att läsa om den. Vi beklagar verkligen att du fick vänta så länge och att informationen du fick under tiden inte stämde överens med verkligheten.
Det är aldrig vår avsikt att ge missledande besked till våra kunder, särskilt inte under stora lanseringar där vi vet att förväntningarna är höga. Vi förstår din frustration över att ha köat i flera timmar för att sedan få motstridiga besked om tillgången på iPhones. Vi tar din feedback vidare direkt till berörd butiksledning för att säkerställa att vår kommunikation blir betydligt tydligare och mer korrekt vid framtida event.
Med vänliga hälsningar,
Felix på POWER! ⚡️
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