Dismal customer services
I have never known such a dire and dismal customer services in all my life, there has been a problem with buying right from the start with this small company, so I would be careful if you contemplate using them, you are told on the website that if royal mail fail to deliver after a reasonable time please be assured we will resend your order, they did resend one of my orders, but i dont know how it got to me as it was put in an ordinary envelope with a large letter stamp, and that was for 3 bottles of glue and another 2 bottles of filler, no padded envelope totally unsuitable packaging, then when I ordered some more filler giving the company a second chance, it never arrived, and I have been totally ignored by the daughter who is supposed to run the customer services side of her fathers business,I felt compelled to write this review because there is no facility to do reviews on their website, I fear if there were it would has very bad reviews and know one would use them, I feel sad to inform the public about them, but people have a right to know what they are like, the excuse is, if your lucky to get any responce is, we are only a father and daughter company, well if thats the case its clearly to much for you to cope with ,so get someone else who will do the job as it should be done, and look after your customers and send the products you sell in the proper packaging. Will never use again, buying experience was truly dismal.
February 10, 2023
Unprompted review