Powercity Reviews 882

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, especially regarding delivery. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with certain products, finding them to be faulty or not working as expected. Additionally, a portion of people were dissatisfied with customer service, citing experiences with rude staff, unhelpful responses, and difficulties in resolving product-related problems or obtaining updates on replacements.

What people talk about most

Staff

Consumers generally find staff to be positive, highlighting their efficiency, professionalism, and... See more

Service

Clients share positive opinions on service, frequently highlighting the efficiency and professionalism of the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the promptness and... See more

Product

Customers had ambiguous experiences with product. While some reviewers praised the efficient and professional... See more

Customer service

People report negative experiences with customer service. Many reviewers describe interactions as unhelpful,... See more

Based on these reviews

Rated 5 out of 5 stars

The delivery men arrived with my washing machine on schedule. The gentleman installed machine with efficiency respect and good fun. 👍 Excellent all round. The gentleman in Power City who helped me... See more

Rated 5 out of 5 stars

Mark and Jack firstly arrived during the given time slot . They were efficient, worked with confidence and speed . They tested the machine ( before leaving ) and removed all packaging. Also answers an... See more

Rated 5 out of 5 stars

Bought a washing machine in Powercity on Greenhills Road, Dublin. Unfortunately there was a manufacturing issue, but the team dealt with it quickly and made it hassle-free. The delivery guy was so fri... See more

Rated 5 out of 5 stars

These guys have delivered a few items I bought from powercity and their service is always top notch. They never keep you waiting and they're very efficient and considerate with their work. Always g... See more

Rated 5 out of 5 stars

My mother was delighted She says the delivery was prompt, the guys were friendly. She did not need to do anything. The men were able to remove the old cooker, washing machine and tumble dryer... See more

Rated 5 out of 5 stars

Recently we needed to replace a tv that had broken after a number of years. I checked the website and powercity had exactly what I was looking for in stock and at a great price. We travelled to the Br... See more

Rated 5 out of 5 stars

Mark and his team were brilliant, arrived ontime and fitted new dishwasher quickly and tidied up. Only ordered online from powercity 2 days ago, excellent service all round

Rated 5 out of 5 stars

Had Washing Machine delivered today to Deansgrange. Mark was extremely courteous and am very pleased with installation. And no mess left behind on this awful wet day. Thank You Mark Helen Browne

Rated 1 out of 5 stars

Candy Dryer Don't touch with a barge pole. We have had 3 technicians out replaced at least two different parts each time, every time something different and still not fixed. Simply asked, as we enti... See more

Rated 5 out of 5 stars

Very efficient , professional installation of my new integrated Fridge and removal of old Fridge. Call time was between 8-12 . They came early in the morning time which was great so I could get... See more

Rated 5 out of 5 stars

Excellent service from start to finish, great advice and help in store, no hard-sell. Delivery came on the daye and time advised, delivery team were friendly, efficient and professional. Couldn't re... See more

Rated 1 out of 5 stars

Brutal service all together . Absolutely disgusted . Used power city for years sales agents so good and helpful. Received damaged appliance happy to wait for a replacement this is where the issue is.P... See more

Rated 1 out of 5 stars

The manager of the Coolmine store behaved despicably both towards us customers and the staff. Despite the store's mistake, she refused to help us. We returned the item, but she lost a sale of almost €... See more

Rated 1 out of 5 stars

Terrible customer service! Bought a new washing machine, didn't work properly. Powercity refused to exchange for a new one or refund. Technician came out 3 times and still won't work, waiting 2... See more

Rated 5 out of 5 stars

Mark & Jack were excellent, efficient, polite & got the job done very quickly! They installed a freezer with a built in door & fitted the new dishwasher, taking away both appliances, thank you both! W... See more

Rated 5 out of 5 stars

Driver was efficient and communicative. Called when there was no answer and helped move the products through the house to a shed out the back. Really appreciated.

Rated 5 out of 5 stars

Easily done, came on time, very friendly delivery person, Mark. Took old washing machine away so very happy

Rated 5 out of 5 stars

Mark and the team were great. Delivered and fitted the washing machine within 15mins, and took the old one away. Punctual and precise - would recommend👍

Rated 5 out of 5 stars

The guys that delivered and installed were very professional very very friendly a true asset to powercity and a pleasure to deal with thank you so much

Rated 5 out of 5 stars

Mark did a quick and efficient installation for us. And did a bit of extra work to make sure the dishwasher fit correctly under the counter. Happy with the service.

Rated 5 out of 5 stars

We ordered an integrated fridge it was delivered the next day and fitted by Power City . The service was excellent. Money well spent . One happy 😊 customer. Thanks to the fitter Mark.

Rated 5 out of 5 stars

I would recommend Powercity for great store service and promptness of delivery. Delivery was on time. The guys were very respectful of the property and the area they were working.

Rated 5 out of 5 stars

The installer - Mick Costigan - was excellent. Totally made for a lovely experience. Knowledgeable, helpful and very professional. A pleasure to deal with.

Rated 5 out of 5 stars

Brian was very efficient, helpful and professional. Pleasure to deal with. Appreciated power city customer service advising the actual delivery on the morning and responding to me with a phonecall... See more

Rated 1 out of 5 stars

Would not give me refund or let me return item . How else can.i check if it works without opening box. Don't go to power city staff not helpful at all and need more people skills .power city and to th... See more

Rated 5 out of 5 stars

Washing machine broke on Wednesday morning. Went to power city that morning. Delivery guaranteed for next day. Two guys arrived. Very nice, chatty and helpful. Over all very satisfied

Rated 5 out of 5 stars

Mark and Jack were very professional from start till end. Removed an old appliance and installed a new one in a flash. Very neat at their work too. Thank you lads!

Rated 5 out of 5 stars

Mark was great delivering my new washing machine. All connected up and checked before leaving. 100%, thanks Mark

Rated 5 out of 5 stars

Bought a washing machine a month ago and a built-in oven two days ago, both online. Purchasing online wasn't difficult. Also, lots of information and specifications online and both appliances fit into... See more

Rated 5 out of 5 stars

I got a new induction hob from Powercity. Mark arrived on time and couldn’t have been more pleasant and helpful. Powercity are lucky to have him on their team!

Rated 1 out of 5 stars

I wasn't happy with my last visit to Power City Blanchardstown, as the staff were so rude. However, after today's experience, I had to write a review. I asked 1 girl (on the floor) if they sold... See more

Rated 5 out of 5 stars

Quick delivery of washing machine. Mark was very pleasant and helpful with the tricky installation. Would definitely shop with Power City again.

Rated 1 out of 5 stars

Appalling customer service, bought my elderly parents a new TV , all ok for short period, TV stopped working, returned item , they said it would be repaired, not replaced, not refunded, nothing! Th... See more

Rated 5 out of 5 stars

Mark was super efficient and friendly. No way you’d want to do an integrated dishwasher yourself.

Rated 5 out of 5 stars

Mark and his team were friendly and efficient. They cleaned up after the installation and took all wrapping away. Really nice guys!

Rated 5 out of 5 stars

Two Powercity delivery people arrived and delivered and installed the machine very efficiently and were very pleasant and helpful. Thank you☘️

Rated 5 out of 5 stars

Deliver was perfect as was installation. The lads text and night before to confirm time, power city emailed the day before and they arrived at the time they confirmed. Nice guys and delivered, install... See more

Rated 1 out of 5 stars

Dear all, please beware of their return policy before buying anything from this company. I bought a heater from naas power city. Since it is not that much effective, I tried to return with in hours o... See more

Rated 5 out of 5 stars

Excellent service. On time. Took old cooker away. Installed new one. Cleaned up after. Well doneb

Rated 5 out of 5 stars

This week i went into Currys twice to get assistance buying all the white goods for my house. We stood around for 15 minutes even after asking for help and when it came the lack of knowledge just pro... See more

Rated 5 out of 5 stars

The lads were great. They were professional, friendly, and got the job done quickly. It's the second time Mark has been out to do an install now and it's been a pleasure every time.

Rated 1 out of 5 stars

Never met such rude sales staff in the Swords branch. When called the customer service line the lad there was as bad. How do these rude individuals get through an interview?

Rated 1 out of 5 stars

I was loyal customer for good few years. Literally all my appliances were from shop in Naas...never again...talking about delivery driver and woman who was in van with him....so I bought new fridge... See more

Rated 5 out of 5 stars

Very helpful crew, know what they’re doing and had the job done quick and efficiently!

Rated 5 out of 5 stars

2 absolute Gents to deal with . Fast , clean and very friendly Highly recommend

Rated 5 out of 5 stars

i was very happy with delivery and instillation of or new dishwasher. The installer was very helpful and friendly. he installed and removed the dishwasher in a very professional manner and we were ver... See more

Rated 5 out of 5 stars

Costumers service answered my queries in 1 minute, all sorted in time. No issues.

Rated 5 out of 5 stars

Mark and Jack came and removed our old washing machine, fitted the new machine, access wasn’t straight forward with the set up of water in the kitchen. They were so fast and efficient. Very pleased.


4.2

Great

TrustScore 4 out of 5

882 reviews

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Rated 5 out of 5 stars

Very efficient and professional

Very efficient , professional installation of my new integrated Fridge and removal of old Fridge.
Call time was between 8-12 . They came early in the morning time which was great so I could get on with my day.
Would highly recommend.

Cathy

April 9, 2026
Unprompted review
Rated 3 out of 5 stars

Lack of understanding English language…

Lack of understanding English language and, we've been asking questions and answering in polish or other East-European language so I didn't understand what he says and when I get back to him with the same question he said to me that I aske so many questions I said you didn't answer me and then he realized that he was answering me in polish through to his friends and I don't want to say rude because he apologize and I agree with that but the whole time it was like just it's not comfortable feeling between both of us and that's all but otherwise everything is good

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Appliance installation 1st floor

Just wanted to say our experience for a residential first floor appliance installation with Mark and team. Integrated appliance cabinets aligned and balanced for an excellent install. All appliances installed without a scratch and rubbish removed. Would recommend Mark and team to friends, family and property managers.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Sneaky Delivery Guy

I had arranged for the delivery guy to take the old tumble dryer back, but he refused to take it as it was on a table & not ‘disconnected’ . It literally just needed to be unplugged which was not discussed when making payment for the new one. I called the salesperson Paul who to be fair was lovely & he called the delivery guy to ask why. The delivery guy said he would have disconnected & taken it away for €30.

I think Power City needs to employee better delivery staff or not advertise that they offer this service for free if this is how they going about their business

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service



I would recommend Powercity for great store service and promptness of delivery. Delivery was on time. The guys were very respectful of the property and the area they were working.

April 7, 2026
Unprompted review

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