PowerPlay Reviews 509

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the speed of deposits and withdrawals, often noting quick processing times. People also frequently praise the selection of games available and the overall quality of the website. Additionally, many users highlight the helpfulness and friendliness of the customer service staff. However, some people were dissatisfied with the withdrawal process, especially for larger amounts, reporting delays and issues with verification. A few other people also felt that the website had issues, such as games no longer being available after updates or technical errors. There were also instances where customers reported unhelpful or disrespectful interactions with specific customer service representatives.

What people talk about most

Payment

Users describe ambiguous interactions with payment. Many customers report fast deposits and withdrawals, with... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers express dissatisfaction, citing issues... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While many reviewers praise the... See more

Product

Consumers find product to be ambiguous. While some reviewers praise the excellent and diverse selection of... See more

Staff

Reviewers highlight ambiguous aspects of staff. Many customers praise the helpfulness and efficiency of the... See more

Based on these reviews

Rated 4 out of 5 stars

What I really like is how fast the withdrawal process is and the games are just the funnest. Unfortunately the site does not provide free spins anymore, well not as much as they used to before the... See more

Rated 4 out of 5 stars

Customer service is very helpful, the games are fun. Your withdrawal process is really good. I would like to see more promotions and incentives for players. I really miss the free play Tuesday’s.... See more

Rated 5 out of 5 stars

Powerplay is one of the better gaming sites out there. Fast deposit and fast withdrawals, lots of games in the casino and lots of options in the sports book. I would recommend to anyone. Thanks... See more

Company replied

Rated 5 out of 5 stars

PowerPlay casino has always been a trustworthy casino that I’ve used their support is really quick and very helpful 24 hours a day. I just wish they had a bigger selection of games, but other than tha... See more

Rated 5 out of 5 stars

I love power play I normally get withdrawed within an hour or less never had any problems except does anyone know by the website is down right now thank you

Rated 5 out of 5 stars

Absolutely love how fast the withdrawals are now. I get my money within seconds and there is majority of games to choose from , top it off they give out holiday bonuses and birthday bonuses!!!!

Rated 5 out of 5 stars

i will like my experience on powerplay many bonus good rtp and the live chat make everything to help you also they are very friendly and threat you with respect . fast withdrawal

Rated 3 out of 5 stars

Ease of deposit and withdrawal And customer service is great. But the payouts seem to have not been as good for the last few weeks .I love that I can play full screen. I love keno But would like more... See more

Company replied

Rated 4 out of 5 stars

I don’t think I will put $1 on power play again. I love the games. Usually the withdrawal is quick. But this is the 3rd time I’m having an issue to withdrawal a larger amount. If you want to wit... See more

Company replied

Rated 5 out of 5 stars

The customer service has been exceptional. Any situation I have had has been resolved promptly and politely. They go above and beyond any of the other online casinos customer service!!

Rated 5 out of 5 stars

how it makes you want to keep on going sometime you get down to a low balance and out of no where you hit one spin and win

Rated 1 out of 5 stars

Avoid this Casino at all costs. Terrible experience trying to get my winnings withdrawn. 10 rejections before they paid out. Support team has no idea what to do. I do not want to provide my... See more

Company replied

Rated 1 out of 5 stars

This sits lack integrity and the government needs to look into it as it feels fraudulent and seeming like a biker gang fraud scam. You won’t win much of anything - spends hundreds to get a percentag... See more

Company replied

Rated 1 out of 5 stars

I would highly recommend taking your money elsewhere. They will ding you for extra documents every time you go to withdraw, and then take days to respond to your documents. Not worth it at all. Take y... See more

Company replied

Rated 1 out of 5 stars

I joined this website and was able to win a little bit of money, I spoke with the customer service agent Pamela, and wasn’t provided direct answers as to why my withdrawn funds haven’t been sent to me... See more

Company replied

Rated 4 out of 5 stars

Everything has been great as far as deposits and withdrawals. As well as there has not been any glitches while Im playing games. My only complaint is that I can't see all the games when I go to the ho... See more

Company replied

Rated 1 out of 5 stars

They've screwed me in the past as I covered in a review; Neglecting to credit my account with a promised bonus and failing to even respond to my inquiries... They've done it again. Very small, bu... See more

Company replied

Rated 5 out of 5 stars

winning, and how fast the withdraw is and the customer servise was outstanding you guys are looking out for my best intrestand even tho im not a VIP you guys always make me feel like i am so thankyou... See more

Rated 5 out of 5 stars

As always, the winnings are deposited with efficiency. I always feel confident that there will be no problems in that regard. Keep up the good work.

Rated 5 out of 5 stars

Got my entertainment value. When I win, I LOVE IT that deposits to my account are so quick!

Rated 5 out of 5 stars

The winning part... At one time Powerplay offered bonus when money is deposited, that was also good.

Company replied

Rated 5 out of 5 stars

Agent went above and beyond and offered me 10$ free play because my free spins did not work.

Company replied

Rated 5 out of 5 stars

I love loosing money its so fun thank you so much!!! I have won a good amount overall fun spin time!!

Company replied

Rated 5 out of 5 stars

Great casino website, fast payouts and polite and helpful support!

Company replied

Rated 5 out of 5 stars

Great selection of games , easy to use , fast payouts

Company replied

Rated 3 out of 5 stars

I like playing on this but today I deposited 50$ but didn't receive the 25 free spins..

Company replied

Rated 1 out of 5 stars

Trash customer support, not helpful whatsoever. I filled out a survey with the promise of compensation of 50 free spins, was never notified that they were credited to my account (this was like, 6 da... See more

Company replied

Rated 5 out of 5 stars

Great site, excellent customer service. Some games have really bad winning odds. Other games are my go to games to win. Overall best site online.

Rated 1 out of 5 stars

Never trust live betting many time information on games not accurate …ex real score 2-2 but on site showing 0-0 etc …also they don’t respect they own rules new rule is invented for the situation occur... See more

Company replied

Rated 5 out of 5 stars

Excellent bonuses. Excellent game selection. Excellent customer care. Excellent and easy withdrawal times. Excellent site all around.

Rated 1 out of 5 stars

This is the worst gambling site in the world. I deposited money and won. When I tried to withdraw they asked me to verify my account and I did and they repeatedly kicked back to the withdrawal. I went... See more

Company replied

Rated 1 out of 5 stars

This site is a scam, every review u read is fake, they don’t even give you fast withdrawals at all, the live support is super disrespectful and they don’t help u whatsoever, I made an account I did a... See more

Company replied

Rated 1 out of 5 stars

I was awarded a 100% bonus based on my deposit up to $500. I deposited $250 and never received my bonus. When I asked Hayson on the live chat this is what I got told “ I just got feedback from the... See more

Company replied

Rated 5 out of 5 stars

whenever I ask for assistance on an issue, it gets resolved in a timely manner

Company replied

Rated 1 out of 5 stars

I'm starting to wonder if this company is a scam. It's been over a week since I verified my account and asked to withdrawl my funds. I deposited money and didn't even place a bet and used no bonuses.... See more

Company replied

Rated 1 out of 5 stars

While playing a live casino game, the game broke during a double bonus. No one reached out to me. I had to chase down customer support to ask for my winnings. I’m got small winnings. Didint get to see... See more

Company replied

Rated 1 out of 5 stars

Do Not Play Here! This SITE is a MONEY PIT. Their promotions of 1st 2nd 3rd 4th means: 1st deposit : LOSS 2nd deposit : LOSS HUNDREDS 3rd deposit : LOSS THOUSANDS 4th deposit : BROKE 5th de... See more

Company replied

Rated 2 out of 5 stars

I've been using the website for 5 years and have enjoyed using it very much. Last year they dramatically reduced the bonuses for VIP players. I still enjoyed using the site even after this however the... See more

Company replied

Rated 1 out of 5 stars

I’ve cancelled my account. Absolutely no help and no support when having an issue. The “help” representatives are anything but. There are better options out there.

Company replied


Company details

  1. #14 of 17 best companies in Online Casino or Bookmaker
  2. #14 of 17 best companies in Casino
  3. #3 of 4 best companies in Gambling Service
  4. #11 of 12 best companies in Gaming service Provider
  5. #1 of 2 best companies in Online Sports Betting Vendor

About PowerPlay

Written by the company

PowerPlay is an online gambling company providing sports betting and casino game services to Canadian players. We bring you major sports markets from around the world alongside a full lineup of casino games, all on a fast, reliable platform built for seamless play. Whether you’re on desktop or mobile, PowerPlay is designed for ease of use, speed, and smooth gameplay. What sets us apart isn’t just what we offer, but how we deliver it: bold, energetic, and built for players who want more than the ordinary.

Sports fans can explore a wide range of betting opportunities, covering football, basketball, tennis, hockey, soccer, and countless other leagues and competitions worldwide. You can place pre-match bets or take advantage of our live betting options to engage with the action as it unfolds.

For casino enthusiasts, PowerPlay offers a premium portfolio of games, including the hottest slots, classic table games, and exciting live dealer tables streamed in high definition.

PowerPlay focuses on delivering tailored experiences for Canadian players, including Ontario, where we’ve been licensed since 2023 to provide safe and regulated gaming through iGO and the Alcohol and Gaming Commission of Ontario (AGCO).

Beyond variety, we’re all about rewarding play. Players can enjoy attractive welcome bonuses, other regular promotions, a VIP program that recognizes your loyalty, and dedicated customer support across multiple channels with real human support and no bots.

Contact info

Promotion box for PowerPlay

Sign-up bonus for both Casino & Sports

Play 1000+ games & bet global sports with fast payouts & real support.

3.5

Average

TrustScore 3.5 out of 5

509 reviews

5-star
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Rated 4 out of 5 stars

I enjoy playing at this casino

I enjoy playing at this casino. More games would be a plus. I only play on the slots. Withdrawal is the fastest I have seen. Customer service is friendly and professional. It would be nice to get the free spin Tuesday back. It’s always nice to get a freebie 😄

July 23, 2024
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Y.W.

Thank you for your feedback. We are happy to see you were satisfied with our services.

Best Regards,
Samantha

Rated 5 out of 5 stars

PP is always on top of things great…

PP is always on top of things great games CS is amazing and there are short waits with drawls

July 20, 2024
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Lynda Smith,

Thank you for your feedback. We are happy to see you were satisfied with our services.

Best Regards,
Samantha

Rated 2 out of 5 stars

Fast payout during office hours

Fast payout during office hours, but what you don't know is that withdrawal are limited at 2/day. 😵‍💫 About their promo for Tuesday free spins, doesn't work at the moment and the game which has the FS is glitch and they don't believe me or refuse to make the game unglitch (weird) but quick on withdrawal that's why 2 stars.

July 9, 2024
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Sebastien,

We are sorry to hear that you were left disappointed with our services. We have requested your email address so we can locate your account and offer assistance.

Kind regards,
Nick

Rated 5 out of 5 stars

The best casino i've played at

The best casino i've played at! Fast customer support, extremely great customer service, fast withdrawal times. overall i love everything about PowerPlay and i'm going to keep coming back! Keep up the great work and thank you for the hardwork!!!

July 15, 2024
Unprompted review
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Reply from PowerPlay

Hello Shawnabell,

Thank you for sharing your feedback. We are happy to see that you are satisfied with our services.

Kind regards,
Nick

Rated 5 out of 5 stars

Very kind keep it up.

July 15, 2024
Unprompted review
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Reply from PowerPlay

Hello Ronald,

Thank you for sharing your feedback. We are happy to see that you are satisfied with our services.

Kind regards,
Nick

Rated 4 out of 5 stars

Casino pays out any money withdrawn in…

Casino pays out any money withdrawn in an extremely faster than expected manner. Was very impressed that I was paid out by the company very quickly. I haven’t been able to get any money out lately but I’ll keep trying lol. Thanks for being an honest casino. It’s hard to find honest casinos online but this one is definitely worth trying

July 13, 2024
Unprompted review
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Reply from PowerPlay

Hello Angie,

Thank you for sharing your feedback. We are happy to see that you are satisfied with our services.

Kind regards,
Nick

Rated 5 out of 5 stars

best sportsbook hands down

best sportsbook hands down, not even close... talk about promotions..? always great offers and if you chat them they will add even more at times... i have had minor tech issues but they even gave me free bet for the trouble... payouts are same day, chat is instant!!

i never review any sportsbooks but i had to this time, im beyond impressed

July 7, 2024
Unprompted review
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Reply from PowerPlay

Hello Matthew,

Thank you for sharing your feedback. We are happy to see that you are satisfied with our services.

Kind regards,
Nick

Rated 5 out of 5 stars

Great services,always there to help and…

Great services,always there to help and solve de problem,kept calm ,they will help you in no time

July 7, 2024
Unprompted review
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Reply from PowerPlay

Hello Vincent,

Thank you for sharing your feedback. We are happy to see that you are satisfied with our services.

Kind regards,
Nick

Rated 4 out of 5 stars

The service was awesome

The service was awesome. How is fast but the games never change that’s the one disappointing thing about power-play you guys should really change your games up cause I really like your site, BouYah.

July 3, 2024
Unprompted review
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Reply from PowerPlay

Hello Brittney,

Thank you for sharing your feedback. We are happy to see that you are satisfied with our services.

Kind regards,
Nick

Rated 5 out of 5 stars

Excellent support from the PowerPlay…

Excellent support from the PowerPlay help desk. Michelle was the latest support person who helped me, and she is doing a fabulous job! Greatly appreciated. Thanks so much, and kind wishes from Canada!
Dr. Lukie Pieterse

July 2, 2024
Unprompted review
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Reply from PowerPlay

Hello Lukie,

Thank you for sharing your feedback. We are happy to see that you are satisfied with our services.

Kind regards,
Nick

Rated 3 out of 5 stars

I give you my best thoughts on…

I give you my best thoughts on Powerplays new website, yes its a little faster but it takes a long time to log in? Its not really user friendly like their old website which was more user friendly? They should of keeped the old website and just improved the speed on it? I dont know about their new website their is just to many buttons to press? In their old website few buttons to press and much more user friendly! I really missed their old website less buttons to press and much more easier to find and everytime you log in you always have to set the odds format to american odds? Their old website no need, once you set it to american odds it stays their for good regardless if you have to log back in!!

As far as their game tracker for tennis the tracker is not for all games only for a few selected ones and only for major events like wimbleton if its for challenger very few live game tracker or ITF or UTR, same for table tennis which has no game tracker at all.

July 2, 2024
Unprompted review
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Reply from PowerPlay

Hello Rob,

Thank you for your feedback. We are sorry to hear you were left disappointed with our services. We have requested more information from you so we can locate your account and offer assistance.

Best Regards,
Samantha

Rated 5 out of 5 stars

The site has really great customer…

The site has really great customer service and promos.

July 1, 2024
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Kam So,

Thank you for sharing your feedback. We are happy to see that you are satisfied with our services.

Kind regards,
Samantha

Rated 1 out of 5 stars

Maximum withdrawl $3000 per day

They have absolutely no reason to limit the withdrawal to $3000 a day. I have deposited over 10,000 in 1 day and they have accepted my
Money with no problem. So why is it when I want to make a withdrawal, they limit it. Pure scummy, they know you’re gonna get anxious and lose all your winnings. It’s happened to me 3 times and I will never use this site again. 3 times I made $20000, and after that first withdrawal I end up losing everything. I’ve lost over $70,000 on this site and when I finally get a a small piece of my money back they limit it. You guys are trash and will never see my
Business again. Northstar bets is the best, no limit withdrawl. I’ve made 40 thousand dollar withdrawals in 1 day with no issue. PowerPlay is just there to take your money and make you lose all your winnings even when you do get lucky. Shady business practice. Also, go read there reviews, clearly the 5 star ones are not real, it’s not hard to see a genuine review and fake one. Scumbags.

June 16, 2024
Unprompted review
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Reply from PowerPlay

Hi Zaiya,
Thank you for your feedback.
We want to remind you that when you registered and made an account you agreed to our terms and conditions, which include a daily withdrawal limit. Should you have any other questions or concerns, feel free to contact us at any time.

Team PowerPlay

Rated 1 out of 5 stars

Debora from customer service tried to…

Debora from customer service tried to steal and keep my $500 deposit after I decided I didn't want to gamble my money, she wouldn't let me withdraw the money, crooks.

June 16, 2024
Unprompted review
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Reply from PowerPlay

Hello Adrian,

Thank you for your feedback. We are sorry to hear you were left disappointed with our services. We have requested more information from you so we can locate your account and offer assistance.

Best Regards,
Samantha

Rated 5 out of 5 stars

Love it fast payouts and games Pay

Love it fast payouts and games Pay. Fair bonuses.

June 15, 2024
Unprompted review
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Reply from PowerPlay

Hello Theresa Edwards,

Thank you for sharing your feedback. We are happy to see that you are satisfied with our services.

Kind regards,
Samantha

Rated 5 out of 5 stars

Best online casino

Best online casino ever, amazing customer service and instant payouts

June 15, 2024
Unprompted review
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Reply from PowerPlay

Hello Sammie,

Thank you for sharing your feedback. We are happy to see that you are satisfied with our services.

Kind regards,
Samantha

Rated 1 out of 5 stars

False advertising - Avoid the website -

The website say loud and clear that they offer cash out. They used to. Since they changed their website, all the mentality changed. Cash Out is not available for pre-game bet (But they will never say it on customer service, only say '' CashOut is not always available''. They take 10% of your deposit as a ''bonus'', so you bet less than you tought you were, and they keep some money for ''bonus''. My stake return is sometimes lower than the projected one, and they won't help. Used to love that place, but now it's a complete mess. Avoid this website.

June 12, 2024
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Mike R,

Thank you for your feedback. We are sorry to hear you were left disappointed with our services. We have requested more information from you so we can locate your account and offer assistance.

Best Regards,
Samantha

Rated 5 out of 5 stars

The website is so much simpler to…

The website is so much simpler to navigate ever since upgrading.

May 1, 2024
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Sheldon Szymanski,

Thank you for sharing your feedback. We are happy to see that you are satisfied with our services.

Kind regards,
Samantha

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