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PowerPlay Reviews 540

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the speed and ease of deposits and withdrawals, noting that payouts are often fast. Many appreciate the variety of games available, including casino slots and sports betting options, and find the customer service to be helpful and friendly, with some agents going above and beyond to assist. However, some people were dissatisfied with certain aspects, particularly regarding withdrawal issues for larger amounts, with reports of delays and repeated rejections. Some reviewers also experienced problems with the website, such as a glitchy interface or the removal of favorite games after updates. Additionally, a few customers expressed concerns about the lack of player rewards and felt that VIP players were not treated as such.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Many reviewers praise fast payouts, quick withdrawals, and... See more

Website

Reviewers highlight ambiguous aspects of the website. While some customers praise it as an excellent site... See more

Customer service

Users describe ambiguous interactions with customer service. While some consumers report positive... See more

Product

People report ambiguous experiences with the product. While some reviewers praise the great selection of... See more

Staff

Customers consistently note ambiguous experiences with staff. While some reviewers praise the fast, friendly... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ease of deposit and withdrawal And customer service is great. But the payouts seem to have not been as good for the last few weeks .I love that I can play full screen. I love keno But would like more... See more

Company replied

Rated 4 out of 5 stars

What I really like is how fast the withdrawal process is and the games are just the funnest. Unfortunately the site does not provide free spins anymore, well not as much as they used to before the... See more


Company details

  1. #15 of 17 best companies in Online Casino or Bookmaker
  2. #15 of 17 best companies in Casino
  3. #4 of 5 best companies in Gambling Service
  4. #10 of 11 best companies in Gaming service Provider
  5. #2 of 3 best companies in Online Sports Betting Vendor

About PowerPlay

Written by the company

PowerPlay is an online gambling company providing sports betting and casino game services to Canadian players. We bring you major sports markets from around the world alongside a full lineup of casino games, all on a fast, reliable platform built for seamless play. Whether you’re on desktop or mobile, PowerPlay is designed for ease of use, speed, and smooth gameplay. What sets us apart isn’t just what we offer, but how we deliver it: bold, energetic, and built for players who want more than the ordinary.

Sports fans can explore a wide range of betting opportunities, covering football, basketball, tennis, hockey, soccer, and countless other leagues and competitions worldwide. You can place pre-match bets or take advantage of our live betting options to engage with the action as it unfolds.

For casino enthusiasts, PowerPlay offers a premium portfolio of games, including the hottest slots, classic table games, and exciting live dealer tables streamed in high definition.

PowerPlay focuses on delivering tailored experiences for Canadian players, including Ontario, where we’ve been licensed since 2023 to provide safe and regulated gaming through iGO and the Alcohol and Gaming Commission of Ontario (AGCO).

Beyond variety, we’re all about rewarding play. Players can enjoy attractive welcome bonuses, other regular promotions, a VIP program that recognizes your loyalty, and dedicated customer support across multiple channels with real human support and no bots.

Contact info

Promotion box for PowerPlay

Sign-up bonus for both Casino & Sports

Play 1000+ games & bet global sports with fast payouts & real support.

3.4

Average

TrustScore 3.5 out of 5

540 reviews

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1-star

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Rated 1 out of 5 stars

Do Not Play Here

Do Not Play Here!
This SITE is a MONEY PIT.
Their promotions of 1st 2nd 3rd 4th means:
1st deposit : LOSS
2nd deposit : LOSS HUNDREDS
3rd deposit : LOSS THOUSANDS
4th deposit : BROKE
5th deposit : HOMELESS
So if you want to be Homeless in a week or maybe even shorter, then go ahead and Play here!
Update : So where is your email after posting this review? You said you’ve asked for my email and reach me out? Lol. If you lie on your reply at players reviews, It only means one thing. You do not care about any of your players concern and you only want their MONEY! Nothing else!

October 19, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Jurie,

Thank you for sharing your feedback with us.
We are sorry to hear that you were left disappointed with our service.
We have requested your email address so we can locate your account and provide assistance.

Kind regards,
Nick

Rated 1 out of 5 stars

Not a great experience

I was sent an email by Power Play to write a review. It's a nice site, but I was factored pretty quickly and they keep sending me promos that I'm not available to get. I would say stay away from this site, but being factored, Power Play will make you stay away all by themselves.

I also find the site slow to maneuver. It's kind of annoying.

October 10, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Kam,

Thank you for sharing your feedback with us. We are sorry to see that you were left disappointed with our services. We have requested your email address so we can locate your account and turn off the promo campaigns for your account.

We remain at your disposal.

Kind regards,
Nick

Rated 1 out of 5 stars

Avoid this Casino at all costs

Avoid this Casino at all costs. Terrible experience trying to get my winnings withdrawn. 10 rejections before they paid out. Support team has no idea what to do.

I do not want to provide my email address to you. I have already closed my account. There is nothing I need further assistance with.
I will be avoiding any further communication with your company.

Good Luck.

September 29, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hellо Deepak,

Thank you for sharing your thoughts. We are sorry to see that you were left disappointed with our services. We have requested your email address so we can locate your account and provide assistance.

Kind regards,
Nick

Rated 1 out of 5 stars

While playing a live casino game

While playing a live casino game, the game broke during a double bonus. No one reached out to me. I had to chase down customer support to ask for my winnings. I’m got small winnings. Didint get to see my wining s. And compensation was poor. I did not see my bonus take place, I’m just suppose to trust their word on the bonus.

September 9, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello,

Thank you for sharing your thoughts. We are sorry to see that you were left disappointed with our services. We have requested your email address so we can locate your account and provide assistance.

Kind regards,
Nick

Rated 5 out of 5 stars

winning

winning, and how fast the withdraw is and the customer servise was outstanding you guys are looking out for my best intrestand even tho im not a VIP you guys always make me feel like i am so thankyou

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love how fast the…

Absolutely love how fast the withdrawals are now. I get my money within seconds and there is majority of games to choose from , top it off they give out holiday bonuses and birthday bonuses!!!!

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

Informations for live betting in inaccurate fooling players AVOID

July 16, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Angelo,

We appreciate your feedback as always. Our Customer Support is looking into your complaint. Should you need further assistance, we remain at your disposal.

Kind regards,
Nick

Rated 5 out of 5 stars

always fun and exciting

how it makes you want to keep on going sometime you get down to a low balance and out of no where you hit one spin and win

August 14, 2025
Unprompted review
Rated 4 out of 5 stars

Info to be aware of if withdrawing larger amounts

I don’t think I will put $1 on power play again. I love the games. Usually the withdrawal is quick. But this is the 3rd time I’m having an issue to withdrawal a larger amount. If you want to withdraw $500 it will come fast. But if it’s $3000 your waiting days. Every single day I’m contacting support asking what’s with the hold up. Their website says 0-4 hours for withdrawal yet I’m waiting several days. Every single person tells me they will contact the payment team and NOTHING gets done. They help in no way. I’m waiting 1 more day and then I’m contacting the better business bureau. How can you advertise about fast withdrawals and not actually do what you say? And then the customer service brushes you off every time you contact them. All you get is “sorry”.

I’m totally fed up. There are so many gaming websites out now. So why go through all this hassle with power play. I’ve been with them for several years and was so loyal to them. I’m supposed to be VIP, yet I’m being treated like garbage.

UPDATE

Someone finally explained to me that with larger winnings they need time to verify the winnings before they can process the withdrawal. I would have totally been ok with that if I was explained this the first time I contacted support. I’m hoping power play will state this on their website as well for other players that may experience the same thing. Tiffany from powerplay reached out to me and offered a sincere apology and credited me $50 to my powerplay account to make up for the experience. Thank you for your efforts Tiffany.

August 15, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Jaime Anne Peters,

We are deeply sorry to hear you were left disappointed with our services. We have requested your email address so we can locate your account and provide assistance.

Kind regards,
Nick

Rated 4 out of 5 stars

I love power play

Customer service is very helpful, the games are fun. Your withdrawal process is really good.
I would like to see more promotions and incentives for players. I really miss the free play Tuesday’s.
You need to bring in some kind of player rewards. I get bonuses from stake which keeps me going back. I haven’t played very much Yukon gold for a while but they always send me free money to play with.

August 15, 2025
Unprompted review
Rated 4 out of 5 stars

What I really like is how fast the…

What I really like is how fast the withdrawal process is and the games are just the funnest.
Unfortunately the site does not provide free spins anymore, well not as much as they used to before the site was redone. There’s more you have to spend in order to get in the top percentage to earn/win the “free spins” and that’s not always a guarantee despite how much you deposit.
Also, my most favourite game is no longer available after the website update. I miss it.

October 14, 2024
Unprompted review
Rated 1 out of 5 stars

This is the worst gambling site in the…

This is the worst gambling site in the world. I deposited money and won. When I tried to withdraw they asked me to verify my account and I did and they repeatedly kicked back to the withdrawal. I went into various chats to resolve the issue but they had no answers for me. I tried to withdraw the funds twenty times without success. So currently my money is just sitting in their account. I deposited via e-transfer and tried to withdraw the same way, it never worked. Don’t trust this site. They’re awful.

August 4, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Devon,

Thank you for sharing your feedback with us. We are sorry to hear that you were left dissatisfied with our services. We have requested your email address so we can locate your account and offer further assistance.

Kind regards,
Nick

Rated 5 out of 5 stars

Great casino website

Great casino website, fast payouts and polite and helpful support!

August 5, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Angie,

Thank you for sharing your thoughts! We are happy to see you are satisfied with our services.

Kind regards,
Nick

Rated 1 out of 5 stars

What a joke!

I'm starting to wonder if this company is a scam. It's been over a week since I verified my account and asked to withdrawl my funds. I deposited money and didn't even place a bet and used no bonuses. I just want to pull my own money back off my account and can't. I asked for help and all they said is it's being processed. Reading alot of other reviews on here and am now seeing this company is going to keep giving me the run around and will try to keep my money. Like I didn't even win the casinos money. Just give me back my money powerplay. It shouldnt take this long.

July 2, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Chris,

We appreciate your feedback! We are sorry to see that you were left disappointed with our service. We have requested your email address so we can locate your account and offer assistance.

Kind regards,
Nick

Rated 3 out of 5 stars

Decent app

Decent app. Gamblings fun

July 20, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Hoytz,

Thank you for sharing your thoughts! We are happy to see that you are enjoying the app.

Kind regards,
Nick

Rated 1 out of 5 stars

Don’t honour bonuses

I was awarded a 100% bonus based on my deposit up to $500. I deposited $250 and never received my bonus. When I asked Hayson on the live chat this is what I got told

“ I just got feedback from the team that you have been informed that this was a glitch in the system and since you are not a new player you do not qualify for this offer“

July 9, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Reece,

Thank you for sharing your honest feedback. We are deeply sorry to see that you were left disappointed with our service. We have requested your email address so we can locate your account and offer assistance.

Kind regards,
Nick

Rated 1 out of 5 stars

Don’t play on this they don’t reward…

Don’t play on this site they don’t reward give there valued players enough freebies I’ve played for over a year on there probably deposited over 15k and lose most of the time… you think a good casino would give that player some bonus money to stay playing there because almost all the other casinos I play at give me a lot more then power play so I’d suggest a different site if anyone’s looking like fan duel where I get weekly bonus money back on my lost and or Betty casino where you get points daily for free and can convert those to real money with no play through

June 5, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Jordan,

Thank you for sharing your feedback with us. We are deeply sorry that you were left disappointed with our website. We have requested your email address to locate your account and offer assistance.

Kind regards,
Nick

Rated 1 out of 5 stars

Withdrawal still not recieved

I joined this website and was able to win a little bit of money, I spoke with the customer service agent Pamela, and wasn’t provided direct answers as to why my withdrawn funds haven’t been sent to me. The approval was done and I’m still actively waiting… wasn’t provided any eta or any reassurance. As a first time customer this gives me very bad vibes about the website over all

May 10, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Mike,

We are deeply sorry to hear about your experience. Rest assured, our team is working on this issue, and we will contact you shortly to assist.

Kind regards,
Nick

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