We have had our PowerSmart battery powered weed eater for about two years and have enjoyed it. We recently bought a battery powered leaf blower that is also working well. The website is a little chall... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a Lawnmower blade. Powersmart's website provides an option for price range and makes it easier to identify the correct part(s) needed. Great customer service provided if needed for orde... See more
We have a powersmart lawnmower that works very well and after extensive cutting, we had to replace one of the wheels. I contacted their customer service online right away. Their website was easy... See more
Initially I was unsure about ordering as you never know about how the customer service is once ordered. To my surprise, the customer service rocks and roll with this company. I sent an email; they get... See more
Company details
Written by the company
PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more. We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: support@powersmartusa.com. In the meanwhile, we understand how disappointed it was due to the phone no answer. Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service. Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.
Contact info
1131 Bryn Mawr Ave, 60143, Itasca, United States
- 8479410741
- support@powersmartusa.com
- powersmartusa.com
3.8
Great
236 reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Powerdumb…
Powersmart is complete trash they are telling me they won't warranty my mower because they don't have the part. It's just a simple recoil starter. They rarely respond CLARA!!! who I have message is extremely lazy and doesn't not care in the least .. powersmart ??? More like lazydumb and dishonest.. update 8/5/2025 the response on here is BS..Its just a response to try and make them look better still no help stay away from these powersmart products..New update for 8/13/2025..So now that they can't get the part they are offering me a 50% refund and are canceling my warranty completely. After a week of trying to get Clara to do the refund I get a message saying its going to take a month at this point im pretty sure im getting nothing. Ill just paste the email on here so all can read it themselves.
Hi Steven
We will submit the refund application, and the refund will be issued after it is approved, you may receive the refund in a month, please wait for it patiently.
Clara
This company is terrible and dishonest.
July 30, 2025
Unprompted review
Reply from powersmartusa.com
We’re truly sorry to hear about your experience and the frustration it has caused. This is not the level of service we strive to provide. We sincerely apologize if our responses have been delayed and for the inconvenience caused by the unavailable recoil starter.
Please contact us directly at support@powersmartusa.com with your order details, and we will review your case again to find the best possible solution for you. Your feedback is very important to us, and we are committed to improving our communication and support.
Thank you for bringing this to our attention, and we hope to make things right.
NoHelp!
No one would help the whole process was difficult and time consuming and ended up buying a 9.00 part with was to sent to me after I bought a brand new mower that was broken during packaging not shipping, this is a scam and a disgrace to a USA company!
July 26, 2025
Unprompted review
Reply from powersmartusa.com
We’re very sorry to hear about your experience and completely understand your frustration. A brand-new mower should arrive in perfect working condition, and we sincerely apologize that this was not the case.
Please reach out to us at support@powersmartusa.com with your order details so we can review your case again and work on a proper resolution. Your feedback is important to us, and we will use it to improve both our product quality checks and customer support process.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you.
Order # 37825
Order # 37825
I had ordered an ignition coil for my 170cc Self Propelled power smart Lawnmower. I ordered the wrong part. I give a big thumbs up for Nina who was great guiding me threw to get the right part. She made it so easy to Rectify my problem.It was fast and easy.I have had my mower for 5 years and this was my first part replacement. I referred my friends to check you all out an 2 of them went an got them one. Nina Thank You for your patience with me. 5 stars for Customer Service!😉
July 25, 2025
Unprompted review
Order#37655--Customer service was very…
Order#37655--Customer service was very helpful, prompt with replies, able to help quickly with questions, etc.
July 24, 2025
Unprompted review
The Power Smart Help Center was very…
The Power Smart Help Center was very helpful helping get the Part I needed to fix My 170cc Power Smart Self-propelled mower. I will be able to fix My mower with the new part. I did find the cover that fell off and used some Duck Tape to put it back in place.
July 24, 2025
Unprompted review
Replacement part for lawnmower
Customer service was very helpful, prompt with replies, able to help quickly with questions.
July 18, 2025
Unprompted review
Best customer service hands down!!
We have a powersmart lawnmower that works very well and after extensive cutting, we had to replace one of the wheels. I contacted their customer service online right away. Their website was easy to navigate along with the point of contacts clearly located.
Fantastic customer service provided via their email contact. Speedy response and professional.
The flexibility of doing returns and refunds were superb. I ordered the wrong product, and they reached out with options to for replacement or refund.
Best customer service hands down!!
July 16, 2025
I have had stellar service from PowerSmart USA
I have had good service from PowerSmart USA. I ordered something and was in a hurry and didn't realize the shipping address was wrong. With just an email it was redirected to the correct address.
July 16, 2025
Unprompted review
Wrong Parts
I had ordered the wrong parts and customer service guided me on the return process. They were very helpful throughout the ordeal.
July 11, 2025
Unprompted review
Customer service was excellent
Customer service was excellent. Nina was very helpful through the ordering and return process.
My Powersmart mower always starts on the first pull
Thank you.
July 9, 2025
Unprompted review
The customer service is POOR
The customer service is POOR! I am still waiting on a lawnmower that was to be here on July 5th with NO TRACKING INFORMATION! I called and was on hold for 30 minutes, and then sent to a voicemail that hung up on me. If I could give it no stars, I would. They tell me their hours of operation (due to the time difference) are 9 pm to 5 am. WTH? I will be stopping the payment with my bank and following up with the fraud department.
July 8, 2025
Unprompted review
Reply from powersmartusa.com
We sincerely apologize for the frustration you've experienced. We completely understand how upsetting delays and lack of updates can be, and we’re truly sorry for the inconvenience caused.
Our team is currently looking into your order and the tracking information. It’s never our intention to leave our customers feeling unheard. We’re also working on improving our call response times and phone system to prevent situations like yours from happening again.
Please reach out to us directly at websitehelp@powersmartusa.com with your order number so we can resolve this for you as quickly as possible. Your satisfaction is important to us, and we’d appreciate the opportunity to make things right.
Customer service was very helpful with…
Customer service was very helpful with any questions I had and responded quickly as possible
July 4, 2025
Unprompted review
“Order #36207- You can trust this company…
Initially I was unsure about ordering as you never know about how the customer service is once ordered. To my surprise, the customer service rocks and roll with this company. I sent an email; they get right back. I even received an email once my item needed was back in stock! They did this unprovoked! Best customer service hands down. Other companies please take note.
June 15, 2025
Unprompted review
New wheel my mower
I needed a new wheel for my mower. The PowerSmart website made it very easy to find and order the exact wheel I needed! I emailed customer service with a couple of questions and they quickly responded with the answer I was looking for. Overall, it was a great experience. I highly reccomend PowerSmart USA.
June 18, 2025
Unprompted review
Superalloy Lawnmower Blade
I ordered a Lawnmower blade.
Powersmart's website provides an option for price range and makes it easier to identify the correct part(s) needed.
Great customer service provided if needed for ordering parts.
Accurate description of the blade on the website. Precise arrival time.
To a great extent recommend Powersmartusa.com
June 10, 2025
Unprompted review
Good quality products
Good quality products. Fast response time with questions. Fast shipping.
June 28, 2025
Unprompted review
Good customer support
I have the trimmer, mower and blower with 40V batteries each. Battery charge is enough for my whole yard. Contacted customer support about trimmer line and they were very prompt and helpful.
June 29, 2025
Unprompted review
Reply from powersmartusa.com
Thank you for sharing your experience! We're so glad to hear that your 40V tools are performing well and covering your entire yard. It’s also great to know our support team was able to assist you quickly with the trimmer line. We truly appreciate your support and are always here if you need us again!
5 Stars
The mower is working very well. It has plenty of power and the battery lasts perfectly for my residential yard. Customer service has been excellent. I highly recommend the powersmart tools.
June 24, 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind feedback! We're thrilled to hear that your mower is performing well and meeting your needs. It's also great to know our customer service team was able to assist you — your recommendation truly means a lot to us. If you ever need anything else, we’re always here to help!
Based on a gal named Nina
Based on a gal named Nina, who works for Powersmart, I would love to leave this company 5 stars because of HER, but the 4 stars has to do with my issues communicating with anyone there for about 2 weeks. I got a 21" 144 cc push mower. So far, it works great. Initially, I had some issues getting it started & had some questions, as well as I wanted to register the mower. For the life of me, I couldn't reach anyone at the company. Any time I called, I'd be on hold for over an hour, with a message telling me I was caller number 6, 5, 4, 3, 2, and then when I was the next caller, the system would hang up on me. This happened 3 times and I was about to call my credit card company. My last attempt was a final email. Nina responded and has been extremely helpful and responsive right away. She explained they are phone short staffed & communicate via email. Okay- as long as there is prompt communication, which NIna has done stellarly, they are A-Okay. Product working great.
June 26, 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your honest and thoughtful review! We truly appreciate your patience and are very glad to hear that Nina was able to assist you promptly and professionally. We sincerely apologize for the earlier communication challenges — you're absolutely right, and we're actively working to improve phone support to better serve our customers.
It's great to know your mower is working well now, and we’re here for you anytime you need further assistance. Thanks again for your trust and for giving us the opportunity to make things right!
Reply from powersmartusa.com
Thank you so much for your kind words! We're glad we could assist you promptly. If you ever need anything else, please don't hesitate to reach out. We're always here to help!
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