We have had our PowerSmart battery powered weed eater for about two years and have enjoyed it. We recently bought a battery powered leaf blower that is also working well. The website is a little chall... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a Lawnmower blade. Powersmart's website provides an option for price range and makes it easier to identify the correct part(s) needed. Great customer service provided if needed for orde... See more
We have a powersmart lawnmower that works very well and after extensive cutting, we had to replace one of the wheels. I contacted their customer service online right away. Their website was easy... See more
Initially I was unsure about ordering as you never know about how the customer service is once ordered. To my surprise, the customer service rocks and roll with this company. I sent an email; they get... See more
Company details
Written by the company
PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more. We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: support@powersmartusa.com. In the meanwhile, we understand how disappointed it was due to the phone no answer. Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service. Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.
Contact info
1131 Bryn Mawr Ave, 60143, Itasca, United States
- 8479410741
- support@powersmartusa.com
- powersmartusa.com
3.8
Great
236 reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Parts order catastrophe
I have been attempting to order an air filter assembly for my PowerSmart lawn mower for about eight months. Even with sending them the part numbers from the parts catalog that came with the mower, and photos of the part itself, they have sent me the wrong items. This has now happened twice. Although my mower is only about six years old and has been trouble free, it seems parts are no longer available for it. The service reps are very polite if you are fortunate enough to finally get through to one, but they are quite slow in responding to emails. I doubt very seriously if I would consider purchasing any PowerSmart products in the future.
May 14, 2025
Unprompted review
Reply from powersmartusa.com
Hi there,
We’re truly sorry to hear about the ongoing trouble you've experienced trying to get the correct air filter assembly. We understand how frustrating it must be to go through this process multiple times without a resolution, and we sincerely apologize for the inconvenience and delay in communication.
We take your feedback seriously and are committed to improving our service. If you’re still open to it, we’d love the chance to make things right. Please reach out to us directly at support@powersmartusa.com, and we’ll have a dedicated team member follow up with you promptly to ensure you receive the correct part or an appropriate alternative.
Thank you for your patience, and again, we apologize for the experience.
I could not locate a replacement Tire…
I could not locate a replacement Tire for my Powersmart Lawnmower so I emailed Support
I received response back within 24 hours giving me the information needed to order
I recommend Powersmart Equipment
May 21, 2025
Unprompted review
Reply from powersmartusa.com
Hi there,
Thank you so much for your kind review! We’re glad to hear our support team was able to help you find the tire you needed and that your experience was a positive one. We truly appreciate your recommendation and your trust in PowerSmart equipment.
If you ever need further assistance, don’t hesitate to reach out — we’re always here to help!
I could not find the part needed to…
I could not find the part needed to repair my mower,but the customer support team found it for me thankyou so much
May 20, 2025
Unprompted review
Reply from powersmartusa.com
Thank you for your kind words! We're so happy our customer support team was able to help you find the part you needed. Your satisfaction means a lot to us—enjoy your mower, and feel free to reach out anytime!
Fast service
May 18, 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your feedback! We're glad to hear you were pleased with our fast service. If you ever need anything else, feel free to reach out—we’re always here to help!
Very Happy with My Purchase
I ordered a pressure washer and it arrived faster than I expected! The quality is excellent and it works fantastically. Plus, customer service was a big help when I was setting it up.
May 5, 2025
Reply from powersmartusa.com
Thank you so much for your kind review! We're thrilled to hear that your pressure washer arrived quickly and is working great. It’s also wonderful to know our customer service team was able to assist you with setup. If you ever need anything else, we’re just a message away. Enjoy using your new equipment! 😊
Would recommend this to anyone!
I bought the 21" 144cc Gas Push 2-in-1 Lawn Mower V8721C. I love that it is collapsible, comes with oil and spark plug tools, a side chute, and has a 2 yr warranty. I received it quickly and undamaged. The manual was easy to interpret. I filled it with the oil provided and some gas. There's a primer button the left hand side to use. It started the very first pull and the first start each time thereafter. Runs great. The height is easily adjustable. I cut about 2 acres on 1.5 tanks of gas. It's durability, and ease to store is super efficient. I choose to use the side chute and it works amazing. Best lawnmower for the price in my opinion!
May 4, 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for the detailed and thoughtful review! We're thrilled to hear that you're enjoying the 21" 144cc Gas Push 2-in-1 Lawn Mower and that it's performing so well for your needs. It's great to know the setup was smooth, and the mower is living up to expectations in both performance and convenience. Your satisfaction is exactly what we aim for, and we truly appreciate you taking the time to share your experience. Happy mowing, and feel free to reach out anytime if you need support!
This company is garbage
This company is garbage. I ordered a lawnmower bag 1 week ago and it still hasnt even shipped. This is the saddest thing ive ever seen. Ive never had a business do something like this. Ive talked to 3 different support people through email and they said they would look into it. Apparently not. I cannot cancel the order because i cant get ahold of them. Id rather just buy a different brand of lawnmower.
May 15, 2025
Unprompted review
Reply from powersmartusa.com
We're very sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We sincerely apologize for the delay and the lack of timely updates. Please know we're urgently looking into your order, and someone from our team will reach out to you directly to make this right. Thank you for bringing this to our attention.
Customer Service
The interaction with the agents on chat was clear and concise in the information that they relayed. I would recommend the company for their customer service and help in resolving issues.
May 15, 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind words! We're glad to hear our chat agents were able to provide clear and helpful support. Your recommendation means a lot to us, and we're always here if you need anything in the future!
Slight Delay in Shipping
I bought a lawn mower and the quality is great! It shipped out quickly, though there was a slight delay with the actual delivery. I called customer service, and they were super helpful in sorting it out.
May 4, 2025
Reply from powersmartusa.com
Thank you so much for your kind review! We're glad to hear you're happy with the quality of your lawn mower and that it arrived quickly. We apologize for the slight delivery delay but are happy our customer service team was able to assist you promptly. We appreciate your support!
They've got a great selection of tools
They've got a great selection of tools, and my new snow blower works like a charm! The packaging could have been a bit more secure, but everything arrived safe and sound, and I'm pleased with the product.
May 5, 2025
Reply from powersmartusa.com
Thank you for your feedback! We're thrilled to hear you're enjoying your new snowblower and found the tool selection to your liking. We appreciate your note about the packaging and will definitely share it with our team for improvement. Thanks again for choosing us!
I lost my 20 v battery for my hedge…
I lost my 20 v battery for my hedge trimmer. I followed simple directions via email to order a new one. Power Smart returned my email promptly and I was successful in ordering my new battery. Thanks power smart!!!!!
May 14, 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind words! We're glad to hear that our team could assist you quickly and make the battery replacement process smooth and easy. We truly appreciate your support—thanks for choosing PowerSmart!
You get exactly what you order
You get exactly what you order. No issues with returns or refunds. Very fast response with needing support.
May 13, 2025
Unprompted review
Reply from powersmartusa.com
Thank you for your great feedback! We're thrilled to hear that your experience with us has been smooth and hassle-free. Providing fast, reliable service is what we strive for—thanks for being a valued customer!
My mower arrived on time and in perfect…
My mower arrived on time and in perfect condition! The only small thing was the oil - it was a bit short, but once I topped it off, the mower started right up and runs great. The quality seems solid.
May 2, 2025
Reply from powersmartusa.com
Thank you so much for your feedback! We're glad to hear your mower arrived in great condition and is running well. We appreciate you pointing out the oil shortage — we’ll definitely pass that along to our team. If you ever need any assistance, we're always here to help!
PowerSmart USA 21" Lawn mower
Message: I ordered this item through aTEMU - seller called Power smart.com The order was for a 21" A Power Smart lawn mower. Power Smart shipped a 18" lawn mower.. I would like have this problem rectified..
13th May 2025... I have sent in to Power Smart everything they asked for. A) Picture of the Lawn mowar that was delivered. B) The Order number. iT sent on on the 9th May and again on 12th May at 7am, They have now once followed up..It has NOT been used and is sitting in the Garage. What a way to run a company.. Just send me the 21" and I will box up the 18" and send back.
I just returned from Ace Hardware lawn mower repair.. Power Smart sold a 17" lawn mower as a18". The blade on the mower they sent me is 17"
It should have been ae 18" not 17"..
14TH mAY 2025,,, Power Smart has made no attempt to make contact as of today. I am shipping the lawn mower t back...
May 2, 2025
Unprompted review
Reply from powersmartusa.com
Hi there,
We’re very sorry to hear about the mix-up with your order. That’s certainly not the experience we want for our customers. Please reach out to us directly with your order number and a photo of the item received, and we’ll make it right as quickly as possible. Thank you for bringing this to our attention — we truly appreciate your patience and understanding.
Great Products, Fast Shipping!
I've ordered here a couple of times - both great experiences! My lawn mower works just as it should and was simple to put together. Shipping was quick, and customer service sorted out a small delivery hiccup fast. I'm very happy!
April 29, 2025
Reply from powersmartusa.com
Thank you so much for your continued support and kind words! We're thrilled to hear your lawn mower is working well and that our team could quickly resolve the delivery issue. It means a lot to know you're happy with both the product and our service. We're always here if you need anything!
Just called to see if powersmart 20 v…
Just called to see if powersmart 20 v battery charger will work with Black and Decker 20 v battery. He said I don't know..I should have asked to speak to supervisor but I was at work.Smh
May 8, 2025
Unprompted review
Reply from powersmartusa.com
Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it can be not to get a clear answer when you need one. Please allow us to clarify—PowerSmart 20V battery chargers are specifically designed for PowerSmart batteries and are not compatible with Black and Decker 20V batteries due to differences in design and voltage interface.
If you ever have further questions or need assistance, we’re here and happy to help. Your satisfaction is important to us, and we’ll be sure to use your feedback to improve our service.
Easy to communicate with customer…
Easy to communicate with customer service and sent me the correct info for the part that was needed.
May 8, 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind words! We're glad to hear our customer service team was able to assist you quickly and accurately. If you ever need help again in the future, we're always here for you!
Kellen was very helpful in helping me…
Kellen was very helpful in helping me find the parts I need. It was very easy to place my order.
May 7, 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind words! We're thrilled to hear that Kellen was able to assist you and make the ordering process smooth and easy. We truly appreciate your support and look forward to serving you again in the future!
Wheel assembly
I needed a replacement wheel for my Power Smart self propelled lawnmower. The shipping was timely and they answered my question timely.
April 29, 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind review! We're glad to hear that the replacement wheel arrived promptly and that our team was able to assist you in a timely manner. If you ever need further support or have any questions down the road, we're always here to help. Happy mowing!
Great customer service
Great customer service, great prices, and I love their products! Would definitely recommend.
May 2, 2025
Unprompted review
Reply from powersmartusa.com
Thank you for your wonderful feedback! We're thrilled to hear that you’re happy with our service, prices, and products. Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can do for you, we're always here to help!
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