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Power Tools Direct Reviews 2,216

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TrustScore 3.5 out of 5

3.5

Tool Store
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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the prices to be competitive and good value for money, often noting that the company offered the best deals compared to other suppliers. The ordering process was frequently described as easy and straightforward, and many appreciated the quality of the products received, with items often arriving as described and well-packaged. However, some people were dissatisfied with the delivery service, citing issues such as slow delivery times, lack of tracking information, and packages arriving damaged or incomplete. There were also instances where customers paid extra for express delivery but experienced significant delays. Some reviewers also mentioned problems with customer service, describing it as unhelpful or unresponsive, especially when issues with orders or deliveries arose.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services. While some customers experienced quick delivery... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the quality, price, and wide range... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express significant frustration... See more

Price

Clients share positive opinions on price, frequently highlighting competitive pricing, good deals, and... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the first-rate, seamless, and... See more

Based on these reviews

Rated 3 out of 5 stars

The customer service here is appalling. I placed an order for two pairs of safety trainers on Friday night, expecting them by Wednesday. No tracking info was provided, so I had to chase it up myself... See more

Rated 3 out of 5 stars

Great and easy to order but then no communication at all. I saw a message flash re delivery but then it was gone before I could read it. I called PTD and spoke to a lady and asked if she could check... See more

Rated 3 out of 5 stars

Price was good, but when I ordered, I was told expected delivery would be the following Wednesday. I needed the product Thursday, so to be sure, I opted to pay extra for express delivery. Days went by... See more

Rated 3 out of 5 stars

Package was delayed awaiting stock. When it arrived it wasn't packed well and one of the bars was stuck outside of the package. The plastic bag with screws in was torn so I wasn't sure if any had been... See more

Company details

  1. Tool Store
  2. Safety and Work Wear Store

Information provided by various external sources

We are a leading supplier of top branded tools to both business and private individuals. We pride ourselves on providing quality tools, at trade prices, directly to your door by express courier.

Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

EXCELLENT PRICE!

EXCELLENT PRICE!
I Googled lots of suppliers and Power Tools Direct beat them all on price. Fast dispatch too. Very happy
Edit. Unfortunately, the item WAS a great price, but not good quality, so it was false economy. I contacted Power Tools direct, but the didn’t respond, so I wish I could take back the 5* !

March 11, 2026
Unprompted review
Rated 4 out of 5 stars

Happy with service

Item arrived on time, as described, well-packed, and at a good price. Delivery costs for a tiny item was a bit more than expected.

March 5, 2026
Unprompted review
Rated 4 out of 5 stars

Value for money

Website is easy to navigate and customer service response is good. Delivery took a little longer than usual on my latest order which is why I have given a rating of 4, otherwise it would have been 5.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

After looking in depth at different…

After looking in depth at different mortise devices I ordered one off Power Tools direct . It arrived on Wednesday 3.3.26 and looks good . Sadly I was unable to buy in a hardware shop or shop selling tool attachments .

March 4, 2026
Unprompted review

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