Powerupcasino Reviews 18

TrustScore 2.5 out of 5

2.4

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2.4

Poor

TrustScore 2.5 out of 5

18 reviews

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1-star

Replied to 40% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

It's almost impossible to withdraw

It's almost impossible to withdraw. It's been 6 days waiting. At first they told me withdrawal will be complete within 48 hours in chat. After 48 hours they told me it'll be complete within 72 hours, and after 72 hours they told me our team is reviewing and funds will be soon in your account. And it's been 6 days, and withdrawal is still under review.

I'll update soon when I get my withdrawal.

So please be aware of this casino; if you win, then just don't celebrate, as it's almost impossible to withdraww.
Update- i got my withdrawal today even its a public holiday after 7 days thanks to them.

March 29, 2026
Unprompted review
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Reply from Powerupcasino

Hello, Hanndq.
We sincerely apologize for this delay with your withdrawal in the past week.

We have hundreds of requests everyday and we are always trying our best to attend everyone within the expected deadline.

I'm glad to know that everything went well in the end and I hope you keep enjoying your time playing with us!

If you need more help or have further questions, please keep in touch with our support and we will be here to help you.

Best Regards,

PowerUP Casino Team

Rated 1 out of 5 stars

Another bonus crab casino i closed but…

Another bonus crab casino i closed but
they keep on sending me emails utter filth now requesting information u know who i am shane canning stop sending me emails i closed my account months ago

March 20, 2026
Unprompted review
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Reply from Powerupcasino

Hello, Sean! We are deeply sorry about this inconvenience.
We removed your e-mail from our mailing list, so please let us know if you keep receiving our messages so we can escalate this situation properly.

If you were using a different e-mail than the one you've provided, please contact our support and we will be able to assist you.

We appreciate your time playing with us and providing your feedback!

Best Regards,

Power Up Support Team

Rated 5 out of 5 stars

Power Up Casino * Moreen*

Everytime I need to reach out to support, I am met with understanding, politeness and an all round helpful attitude from each and every representative. Today I spoke with Moreen who delivered a great level of customer service. She was polite, helpful and was able to efficiently resolve my enquiry.
Thank you kindly Moreen I appreciate you

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Withdrawal support.

Olivia was actually able to respond to my worries about a withdrawal that hasn't processed. After consulting with ten others, she was the first to actually provide my ARN. I hope you consider rewarding her work in some way shape or form.

June 12, 2025
Unprompted review
Rated 2 out of 5 stars

Everything is slow and difficult

Betting works but withdrawals are limited. Bonuses and free bets have weird rules that are not informed to you. Let's see if I can get the rest of my money out little by little.

I got request for more information including my phone number :D wtf. Here is more information: They hold you withdrawals for 24h+ and you can only withdraw less than 1000€ depending on your vip-level.

You can't get bonuses if you have withdraw waiting or active bet. What are these rules really!?

Now that I won't give them my indentification details they would mark this rating as "ingenuine".

To mention something positive: There are bonuses which is special! and the support chat answers to you. They might not know anything and they have very different information than what was emailed to you but they will do their best to figure it out.

I'll update how my journey ends with the withdrawals and vip status.

UPDATE:
I was able to withdraw little by little. Withdraws are accpted so slow that even when there is a daily $-limit, you cannot reach that amount since they accept withdraws with long delay.

I also dislike the fact that bonuses are rarely automatic. You gotta contact them to get a advertised bonus and often you have to prove that you were emailed about that bonus. Sometimes they might just bring up rules you didn't know of. Like you cannot have two bonuses on the same week or some other ridiculous shit. But most of the time you get something. Like sometimes you might get a free bet and the amount is hidden until you contact them after the bet.

Overall: Not a scam but slow, complicated and annoying. 2/5. If you don't value time, exact rules and really like to chat and explain your issues, it could be 4/5.

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

They disabled my account without my…

They disabled my account without my permission. And I have my money on that account. It's really scam. My vip manager not responding. And I sent lots of emails. They don't take any action and not respond. Beware from this site

March 28, 2025
Unprompted review
Rated 1 out of 5 stars

playable casino, but not good

One more scam project. Do not withdraw winnings.
IF you want to make withdraw and wait for approve you will receive only this:

Kindly be informed that Our Financial department is aware of your withdrawal delay, due to a lot of requests all of our payouts are delayed.
There is nothing to worry about, the withdrawal is coming through, it just might take a little longer than expected.

UPDATE. 24.03
What can I say right now. I received two withdraws, after passing verification. but withdraw process are o slow :)

01.04 I again go to mark 1. approved only two withdraws (500x2) from 10.03.

February 5, 2025
Unprompted review
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Reply from Powerupcasino

Hello, Only Games! Thank you for your feedback and time, it is really important to us!

We are sorry to hear that you have faced issues with withdrawal delay, but glad to know that we were able to help you with it and you already have received your money!

We are constantly working to improve our tools and provide the best experience possible to our players because you deserve this agility and much more.

We hope you keep playing with us and if you have any doubt or issue, don't hesitate to contact us and we will always do our best to support you!

Best regards,
PowerUp Casino Team

Rated 1 out of 5 stars

They are a scam

They are a scam

Don't play on this site

They won't allow you to close or self exclude your account

They give you a bonus but half way wagering they deleted my bonus.. They returned it but I had to wager all over again

March 1, 2025
Unprompted review
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Reply from Powerupcasino

Hello Kenneth!

We are sorry to hear that you've had issues asking for your account exclusion and with our bonus promotions.
It is really important for us that you have great time at our Casino and we are hardly working to guarantee that to our players.

Please, if you still need any kind of help, reach us out at support@powerupcasino.com and it will be a plesure to help you.

Sincerely,

PowerUp Casino Team

Rated 5 out of 5 stars

My opinion about the casino

This is an excellent casino that offers a wide range of games and an easy-to-use platform. I have been playing for a while now and I am very satisfied with my betting experience here. In addition to the simple gameplay, there are also some fantastic bonuses available and the customer support is exceptional. I would definitely recommend and suggest it to my friends.

February 7, 2025
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Reply from Powerupcasino

Hello, Jhow!

First of all, I would like to thank you for choosing PowerUp as your source of fun and gaming!

Your feedback is very valuable to us and you can make sure that we will keep working to provide the best experience possible to our players!

Sincerely,

PowerUp Casino Team

Rated 1 out of 5 stars

Withdrawals impossible 🤬

I've made a withdrawal request since February 1, 2025 and my request still pending. I've already contacted customer service and they told me they having issues with high volume of request in financial department. I doubt it's true. I can't even cancel my withdrawal. Next time, before signing up I'll check for the reviews instead of those casino specialist reviews.

February 1, 2025
Unprompted review
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Reply from Powerupcasino

Hello, L.P

First of all, I would like to apologize for any inconvenience we may have caused regarding your withdrawals and we would like to assure you that your experience is very valuable to us.

If you are still facing issues with it, please contact us at support@powerupcasino.com and we will do our best to assist you.

Sincerely,

PowerUp Casino Team

Rated 1 out of 5 stars

I wish i came here before signing up…

I wish i came here before signing up.... this website is wirst i have ever encountered in 15 years of betting

June 11, 2024
Unprompted review
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Reply from Powerupcasino

Hello, Milan

First of all, I would like to apologize for any inconvenience we may have caused and would like to assure you that your experience is very valuable to us.

If you have any problems in the future, please contact us at support@powerupcasino.com and we will do our best to assist you.

Sincerely,

PowerUp Casino Team

Rated 1 out of 5 stars

As said previously scammers and don’t…

As said previously scammers and don’t expect help off customer support I was only talking to them twice as I had a problem with my FIRST deposit twice my chat was terminated as I was explaining what happened so just stay away

January 6, 2024
Unprompted review
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Reply from Powerupcasino

Hello, Michael Reynolds

First of all, I would like to apologize for any inconvenience we may have caused and would like to assure you that your experience is very valuable to us.

We have checked your account using the information you have provided and have confirmed that there are no outstanding issues at this time and all withdrawals have been made.

If you have any problems in the future, please contact us at support@powerupcasino.com and we will do our best to assist you.

Sincerely,

PowerUp Casino Team

Rated 1 out of 5 stars

Scammers

Scammers, dont need to say anything else

December 23, 2023
Unprompted review
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Reply from Powerupcasino

Hello, Karstein

First of all, I would like to apologize for any inconvenience we may have caused and would like to assure you that your experience is very valuable to us.

If you have any problems in the future, please contact us at support@powerupcasino.com and we will do our best to assist you.

Sincerely,

PowerUp Casino Team

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