POWR Reviews 

1,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service for its promptness and effectiveness in resolving issues, often within a few hours. The staff is frequently highlighted for being helpful, kind, professional, and committed to finding solutions, even for complex problems. People appreciate the quick response times and the personalized approach from representatives who are attentive and concerned with customer needs. The service itself is described as reliable and easy to implement, with many finding the tools useful for their websites. However, some people mentioned occasional slow chat responses, though their issues were still handled perfectly.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's proactive communication,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, responsiveness, and... See more

Response time

People report positive experiences with response times, consistently praising the quick and competent support... See more

Website

Customers consistently note positive experiences with website functionality, often highlighting the ease of... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My problem is, I can't access my newly subscribed Starter Plan features. I emailed customer support and within less than a day, in about 3 hours, after I emailed them, customer support solved... See more

Company replied

Rated 5 out of 5 stars

I use their Visitor counter, it's great. Note that it may show zeros if you have an ad blocker. Great customer service helped me identify this issue. Great little app, would recommend.

Rated 5 out of 5 stars

I’ve been using POWr with JIMDO, and it’s such a helpful and reliable tool — I really appreciate it! Although I’ve canceled it for now, I’d love to use it again in the future. Also, your support tea... See more

Company replied

Rated 5 out of 5 stars

I am a volunteer for a non-profit organization and had some updates needed on our website, but was not sure how to do them. I contacted the POWR Supportline and they understood want I needed and got... See more

Company replied


Company details

  1. Software Company

Written by the company

Ecommerce Solutions to Boost Sales on Your Website. Everything at POWR - from forms, popups, review apps and more - is designed to help collect more contacts and make more sales, easily and seamlessly on your website. No coding necessary.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(1,407)

82 reviews in the last 12 months

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Rated 1 out of 5 stars

Key details of plans are hidden

TLDR- for the Form Builder plans you should know that:
Submissions = number of page views.
Responses = number of form submissions.
Number of 'responses' is irrelevant to the plan you purchase.

I have been using the POWr form app for years without issue. Recently, they have made changes to both the pricing (increasing it) and the plan benefits (reducing them) without notice.

Their plans all refer to the number of submissions you get per month for each plan. In the context of a form app, the word submission means to submit a form.
However, POWr appear to have a non-dictionary interpretation of this word, expecting people to know that when they say 'submissions', they actually mean number of 'page views'.
These are not interchangeable words!?!

The language is at best likely to confuse everyone, and at worst deliberately deceptive so as to confuse everyone and force upgrades to more expensive plans.

Because of this definition of 'submission', the form app you've purchased stops working when the number of PAGE VIEWS exceeds number of 'submissions' allowed in your plan, regardless of whether you've received any actual POWr form submissions/responses.

August 21, 2023
Unprompted review
POWR logo

Reply from POWR

Hi there!

So sorry this is happening to you.

Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWR account+weblinks with live POWR plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.

Rated 1 out of 5 stars

65% PRICE INCREASE WITHOUT WARNING

Increased my subscription price for the form builder by 65% from last year without any notice or knowledge this will happen, which is against the law in the UK.

My subscription is now 40% more expensive than what a new customer would pay.

The form builder itself is extremely basic - NinjaForms and TypeForm are half the price and can do 10x more.

The team did not help and were unreasonable.

I will be switching my business way from POWR apps and will be challenging the payment with PayPal - all because this business puts greed above customers.

December 23, 2022
Unprompted review
POWR logo

Reply from POWR

Hi there!

So sorry this is happening to you.

Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWR account+weblinks with live POWR plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.

Rated 1 out of 5 stars

I have a problem in my account

I have a problem in my account, The pro plan - form builder offer me to get 1000 Submissions per month

and i get only about 20 - 50 Submissions per month and the number not recount every month so every month i get 20 - 50 and ive reached about 1400 Submissions in 6 month so normally if i get 50/1000 Submissions next month the counter will shows 0/1000 Submissions. And ive contacted support for 2 days and i get no reply or help about that they replied and says that i need to upgrade to get more Submissions but i dont really reached the limit per month.

i hope you see this Powr and understand the problem that i have in my account.

im using powr since 2019 - 2020

April 29, 2022
Unprompted review
POWR logo

Reply from POWR

Hi there!

So sorry this is happening to you.

Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWR account+weblinks with live POWR plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.

Rated 5 out of 5 stars

Fantastic support

Fantastic support. I had an issue with form layouts on Unbounce. Support team were quick to respond with helpful advice that solved my problem.

Bravo Timur.

September 9, 2022
Unprompted review
Rated 1 out of 5 stars

Unhappy with support

I've been talking with Franz from support for weeks now. Something relatively easy (adding a bit of JS to the app) is proving extremely difficult and time-consuming. I had to pay 150 USD for a developer to come up with a script so I can track survey usage in Google Analytics.

I have a POWR.io PRO subscription which allows this script to be added, but it needs to go through their support and now they're telling me I need a more expensive Business account to do this (while their own support page says a PRO account is enough for added JS).

All in all quite disappointing so far since I pay around 200 USD a year for this.

August 30, 2022
Unprompted review
POWR logo

Reply from POWR

Hi there!

So sorry this is happening to you.

Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.

Rated 5 out of 5 stars

Simple and easy to implement!

August 14, 2022
Unprompted review
POWR logo

Reply from POWR

Thank you so much for your feedback and for the 5-star rating!

Do reach out to us for any suggestions or queries and we'll be more than glad to help

Rated 4 out of 5 stars

I love this app!

August 14, 2022
Unprompted review
POWR logo

Reply from POWR

Thanks for the great review! 😍Anything we can do to get 5 stars from you? We’d love to hear your feedback!

Rated 5 out of 5 stars

I love this app!

August 13, 2022
Unprompted review
POWR logo

Reply from POWR

Thank you for your feedback! Glad you're loving our apps!

Do reach out to us for any suggestions or queries and we'll be more than glad to help.

Rated 5 out of 5 stars

Firstly

Firstly, I want say thank you for giving me access to such wonderful free service, this is the best I have gotten in a very long time, I wish to buy a pro version as soon as my country begins to give access to pay with our local card.

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

Payne Meadows Approved

Very easy to use app/widget for my website.

August 9, 2022
Unprompted review
POWR logo

Reply from POWR

Hi there,

Thank you for your feedback! Glad you're loving our app.

It's customers like you that make our job wonderful.

Do reach out to us for any suggestions or queries and we'll be more than happy to help.

Rated 5 out of 5 stars

Satisfied Customer

Good morning! I'm satisfied I was able to use POWR, as a part of my website. phenomenalfashionllc.com

Nothing but great reviews!!!

August 5, 2022
Unprompted review
POWR logo

Reply from POWR

Hi there!

Thank you for your feedback! Glad you're loving our apps!
Its customers like you that make our job wonderful.

Do reach out to us for any suggestions or queries and we'll be more than glad to help.

Rated 5 out of 5 stars

App works great

August 5, 2022
Unprompted review
POWR logo

Reply from POWR

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

Rated 5 out of 5 stars

only great and easy

August 5, 2022
Unprompted review
POWR logo

Reply from POWR

Thank you so much for your feedback and for the 5-star rating!

Do reach out to us for any suggestions or queries and we'll be more than glad to help.

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