We received an email yesterday saying our electric bill had not been paid. It is on a Direct Debit and has been going out every month however last months did not go out and they have added this months... See more
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I spoke with Surabhi Shankar today, who was extremely helpful. I had 4 different accounts with PE and she managed to sort them out in no time and amalgamate into one simple account. She was very clear... See more
Company replied
At the end of my first call I was told very aggressively to expect these reviews and don't ignore them by Sumit Nair . Further to that I was badgered by email by him as to why I hadn't written the r... See more
Company replied
Surabhi Shankar was help today, very helpful and professional at the same times. Harmain 47 account was held up for few months and I was very frustrated at start of the call. Surabhi understood the wh... See more
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Company details
Written by the company
Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.
To all our CNG customers
Written by the company
- We are here to help
- We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.
Contact info
United Kingdom
- pozitive.energy
4.7
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Christopher Augustus helped me big time…
Christopher Augustus helped me big time today!
July 14, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Sandeep Soni is an excellent customer…
Sandeep Soni is an excellent customer service representative. Very knowledgeable and helpful
July 14, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Rishikesh help very good thanks again
July 14, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
lovelina helped me sort out an issue…
lovelina helped me sort out an issue with my account, she was very helpful
Matt
Drulight Ltd
July 13, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Nilesh Joshi
Nilesh Joshi
Good job keep it up I got my questions
Thank You
Mrs Poonam
July 14, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
I have spoked with Heenal regarding my…
I have spoked with Heenal regarding my portal issue she guided me in a good and polite way
Great service
July 14, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Very Helpful Staff
July 14, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Shailesh was were very helpful when I…
Shailesh was were very helpful when I wanted to adjust my records for paperless bills. He was friendly and highly competent.
Excellent…I would give them my highest recommendation!”
July 13, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Vivek Was very happy
Vivek Was very happy, and he sorted the problem for me
July 14, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Helpful Sudhanshu Jaiswal
July 14, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Miss Namrata help me to make payment…
Miss Namrata help me to make payment and set up DD Thank you
July 14, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Priyanka was very helpful and polite.
Priyanka was very helpful and polite.
July 14, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Thank you
Thank you. Vivek Vinod helped me today with my query. Really helpful and super friendly sent on behalf of Tonks Brothers Funeral Directors Ltd.
July 14, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Terrible customer service
I am compelled to leave a review here as it seems this is the only way to get PE's attention. The customer service is appalling - they are chasing us for a 'debt' transferred to them from another supplier, for which they have been unable to provide any evidence. We requested that a formal complaint be raised on 19th April and as of 14th July have received no acknowledgement or response, just further threats from their debt collection agency. Avoid at all costs.
July 14, 2026
Unprompted review
Reply from PE Solutions
Hi,
We are sorry to hear that you are dissatisfied with your experience.
The outstanding balance on your account transferred to Pozitive Energy when your supply migrated from Opus Energy on 1 May. Any unpaid balance remaining with Opus Energy at the time of the transfer also transferred to Pozitive Energy and is now reflected on your account. As the balance remains outstanding, our Credit Control team has continued to follow the appropriate debt recovery process.
We can confirm that there is an open complaint on your account, and our team is actively investigating the matters you have raised, including the billing history and transferred balance. A full response will be provided once our review has been completed.
We appreciate your patience while we complete our investigation.
Regards,
PE Solutions
VIVEK MADE TRANSFER FROM COMMERCIAL TO…
VIVEK MADE TRANSFER FROM COMMERCIAL TO DOMESTICE IN A SWIFT PROFESSIONAL MANER
July 14, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Absolutely horrendous customer service
Absolutely horrendous customer service. Our commercial tenant notified Positive Energy of change of tenancy, we us landlord provided the same information. We did this in total 5 times, this has gone on for 18 months now. We asked them to close the account and send us the final invoice. Now they need to carry a validation process. DO NOT SIGN UP WITH THIS COMPANY!
July 13, 2026
Unprompted review
Reply from PE Solutions
Hi,
We're sorry to hear about your experience and appreciate how frustrating this situation has been.
To process a Change of Tenancy (CoT), we require supporting documentation to validate the change. If you have already submitted the required documents through our customer portal, our team will review and validate them. Once the validation process is complete, the Change of Tenancy will be processed on the account accordingly.
Regards,
PE Solutions
Friendly and polite service by Sandeep
Friendly and polite service by Sandeep.
Thank you
July 13, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Superb service
Superb service from Vivek Vinod for our team at Delizie Catering. His prompt replies makes managing our account so much easier
July 13, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Isma
100/100 CustomerService 👌
Im very happy as sunny has been very helpful and done everything he can to sort my issue👍
Suny has taken his valuable time and listened to my query and sorted my issue✌👍
Thank you so much im very grateful👌
July 13, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
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