PE Solutions Reviews

16,194

•

4.7

Energy Supplier

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Review summary

Created with AI, based on recent reviews

Looking at 6,707 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, often resolving complex issues quickly. People frequently highlight the exceptional customer service, noting the efficient and understanding approach taken by representatives. Reviewers appreciate the clear communication and detailed explanations provided, making interactions straightforward. However, some people were dissatisfied with aspects of billing, reporting unclear charges or receiving invoices for accounts they did not recognize. A small portion of people also felt that customer service was poor when dealing with complex issues, citing non-existent responses to queries, unacknowledged formal complaints, and lengthy, inefficient processes for account changes or transfers.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Customer service

Reviewers mention positive feedback about customer service, with many customers praising agents for their... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction with the... See more

Response time

Clients share positive opinions on response time, with many reporting quick and helpful assistance, such as... See more

Payment

Users describe ambiguous interactions with payment, with many reporting issues such as incorrect bills,... See more

Reviews shaping this summary

We received an email yesterday saying our electric bill had not been paid. It is on a Direct Debit and has been going out every month however last months did not go out and they have added this months... See more

Company replied

I spoke with Surabhi Shankar today, who was extremely helpful. I had 4 different accounts with PE and she managed to sort them out in no time and amalgamate into one simple account. She was very clear... See more

Company replied

At the end of my first call I was told very aggressively to expect these reviews and don't ignore them by Sumit Nair . Further to that I was badgered by email by him as to why I hadn't written the r... See more

Company replied

Surabhi Shankar was help today, very helpful and professional at the same times. Harmain 47 account was held up for few months and I was very frustrated at start of the call. Surabhi understood the wh... See more

Company replied

Company details

Written by the company

Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.

To all our CNG customers

Written by the company

We are here to help: We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.

Contact info

United Kingdom
pozitive.energy

4.7

Excellent

16K reviews

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Replied to 98% of negative reviews

Typically replies within 1 week

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All reviews

(16,194)

6,621 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jul 17, 2026

July 16, 2026

Unprompted review

Reply from PE Solutions

Jul 18, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 16, 2026

Sumit was very helpful and paitent on…

Sumit was very helpful and paitent on the call with me today (16/07/2026) regarding invoices

July 16, 2026

Unprompted review

Reply from PE Solutions

Jul 18, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 16, 2026

Sidra…

Spoke to the Sunny B has been very helpful on call experience
Sidra Kamal

July 16, 2026

Unprompted review

Reply from PE Solutions

Jul 16, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 16, 2026

Spoke to Sumit Nair

Spoke to Sumit Nair. Was excellent customer service

July 16, 2026

Unprompted review

Reply from PE Solutions

Jul 16, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 16, 2026

Vivek Vinod This would greatly support…

Vivek Vinod This would greatly support my…
Vivek Vinod This would greatly support my credibility within the company.
Mty name mustafa
thanks

July 16, 2026

Unprompted review

Reply from PE Solutions

Jul 16, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 16, 2026

Cindrella was efficient and helpful

Cindrella was very helpful in enabling me to access our account online, and processed our payment quickly and efficiently. Thank you

July 16, 2026

Unprompted review

Reply from PE Solutions

Jul 16, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 16, 2026

It was really happy to get the service…

It was really happy to get the service today from Lovelina. Many thanks from HGJ Foods Ltd

July 16, 2026

Unprompted review

Reply from PE Solutions

Jul 16, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 16, 2026

Completely incapable of resolving simple issues

AT the end of tenancy we had to file their change of tenancy documents three times as they kept dismissing the request despite all the information being required with out notice. Eventually we resolved this, but after for and a half months they still have not raised the final bill / credit using actual meter reads and owe us over a £1000. Their processes are arcane, lengthy and we have probably spent cumulatively over 6 hours on the phone (mainly on hold) trying to resolve something that should be automatic - never mind the time spent writing emails, logging into their system and raising queries and complaints. I have never experienced such poor service from an energy supplier - and thats saying something

July 16, 2026

Unprompted review

Reply from PE Solutions

Jul 18, 2026

Hi,

We are sorry to hear about your experience. We can confirm there is a credit balance on your account, and our team has already raised the refund request, which is currently under review. Once the review has been completed, the refund will be processed, and we will update you accordingly. We appreciate your patience while this is being resolved.

Regards,
PE Solutions

Jul 16, 2026

very good service from Rishikesh

July 16, 2026

Unprompted review

Reply from PE Solutions

Jul 16, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 16, 2026

Mark

Mark
Thanks a lot for help

July 16, 2026

Unprompted review

Reply from PE Solutions

Jul 16, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 16, 2026

Delt with Heenal

Delt with Heenal
It was very easy and simple explanation from Heenal, Great knowledge and service
thank you
Raj
Dee Kay Knitwear Ltd

July 16, 2026

Unprompted review

Reply from PE Solutions

Jul 16, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

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