Praveen Kumar - Authentic Indian Cuisine Reviews 1,775

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the food, describing it as delicious, authentic, and often superior to traditional takeaways. Many appreciate the generous portions, the use of quality ingredients, and the convenience of the delivery service, with items arriving frozen and well-packaged. However, some people were dissatisfied with specific dishes, finding them too spicy or noting issues with meat texture, such as dryness or chewiness. A few also mentioned that some curries tasted similar or that there were bones in the lamb biryani.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the delicious and authentic... See more

Quality

People report positive experiences with quality, consistently praising the food as top-notch, delicious, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received our 3 big delivery of these amazing curries. Fantastic value for money and very tasty. We have started getting these rather than local takeaways.

Rated 5 out of 5 stars

We saw your curries (newly stocked) at our local,independent superstore(Stan's St Martins). So far,we've tried three lamb(hubs) & three chicken(me).They are superb ! So much tender meat & yummy sauc... See more

Rated 5 out of 5 stars

Great tasting food.First discovered Praveen Kumar in the freezer of a farm food shop. Tried a selection of the dishes available, and loved them. Found the website and have been ordering from the ext... See more

Rated 5 out of 5 stars

It is is good to find a company who clearly use only good quality ingredients especially chicken and to find products that have an individual; rather than production line feel. A good range of pr... See more


Company details

  1. Frozen Food Store
  2. Food Manufacturer
  3. Food Producer
  4. Food Products Supplier
  5. Frozen Food Manufacturer

Written by the company

At Praveen Kumar, our Chefs make your meal by hand using the finest fresh ingredients that the UK has to offer. Once ready, your meal is frozen to seal in all the flavours and is delivered to you sustainably in a fully recyclable cardboard box


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

OK expected better

November 16, 2023
Unprompted review
Praveen Kumar - Authentic Indian Cuisine logo

Reply from Praveen Kumar - Authentic Indian Cuisine

Hi - many thanks for your review. We cannot see your name to see what you have ordered but we would love to know more about your experience and what you feel could have been better. We are always here to put right any problems or issues so please do drop us an email on help@praveenkumar.com and perhaps we can help fulfil your expectations and earn another star or 2!

Rated 3 out of 5 stars

Very odd sauce!

I have has several orders over a couple of years. I have been disappointed with the last order. The Prawn Bhuna has an odd sauce. It tasted a bit like soap. I have been eating curry's for 30 years this is not a taste I have ever had before

November 21, 2023
Unprompted review
Praveen Kumar - Authentic Indian Cuisine logo

Reply from Praveen Kumar - Authentic Indian Cuisine

Hi Jane - Many thanks for your review. We are sad to see just a 3 star score when you have had many orders from us that were all tip top!!
I am sorry to hear you felt there was an issue with a prawn bhuna, we really pride ourselves on our customer service and always strive to put things right so do ask people to get in touch if there are any problems and we will be sure to address those and put things right.
Pleas do drop us an email and it would be great if you had the batch number of your prawn bhuna! barbara@praveenkumar.com
we hope we can resolve any issues and continue to send you our tasty curries in future.

Rated 5 out of 5 stars

Customer service

Customer service, actual people you can talk to, who answer the phone when you ring and they could not be more helpful, add that to fab food and it’s a perfect mix.
PS. I have been eating Indian food regularly since 1982, so I know good curry when I try it.

September 17, 2023
Rated 5 out of 5 stars

I recently wrote a bad review…

I recently wrote a bad review concerning the quality of the Lamb I acted hastily after just finished a meal which contained fat in the lamb and I was totally out of order I have been a customer of Praveen Kumar for over 4 years and they have always been of excellent quality coupled with very friendly and helpful staff I would like to give them my sincere apologies and ask Trustpilot to delete my previous review

September 15, 2023
Unprompted review
Praveen Kumar - Authentic Indian Cuisine logo

Reply from Praveen Kumar - Authentic Indian Cuisine

Dear John, thank you so much for this lovely review - It was lovely to speak with you on the phone . We understand that you were disappointed at the time and I am glad we got to discuss the lamb dish in question and put things right for you. We look forward to sending you some more curries very soon.

Rated 2 out of 5 stars
Praveen Kumar - Authentic Indian Cuisine logo

Reply from Praveen Kumar - Authentic Indian Cuisine

Hi John, Im sorry to hear you found your choice of meals to be too hot - we do have some milder dishes and certainly find there to be variety in our flavours.
Do drop us an email on help@praveenkumar.com if you would like to give us more details of the tough meat as i see you had lamb, chicken and beef dishes so do let us know which meat you found to have some tough pieces? many thanks

Rated 1 out of 5 stars

did not enjoy the taste of any of your…food.

did not enjoy the taste of any of your food, all tasted much the same base. Bland and dry.

July 5, 2023
Praveen Kumar - Authentic Indian Cuisine logo

Reply from Praveen Kumar - Authentic Indian Cuisine

Hi Les, Im very sorry to see you have just left us a 1 star review and did not enjoy any of your meals, we have certainly not had reports of bland and dry before.
I see you had a nice selection of our popular medium spice dishes and there certainly should have been a nice heat from the spices and variation in the selections you had.
We would certainly be happy to put things right if there was a problem with the meals so if you do want to drop us an email with some more details - what you found to be dry? Was there 1 meal in particular? Then we can have a look into putting things right for you and maybe earn another star or 2!

Rated 4 out of 5 stars

Great Food

Food is as always great, packaging needs to improve 2 orders and both times something has been split open.

Customer service is great

June 28, 2023
Rated 4 out of 5 stars

Delivery is always great

Delivery is always great, but I'm afraid that the curries are still a little hot for me (sadly even the mild ones are borderline). I love the flavours though (I'm just a wuss when it comes to chilli heat these days)! That said, if you like authentic curry, try Praveen Kumar!!

June 20, 2023
Rated 3 out of 5 stars

Delicious food but needs care with packing.

Delicious food, can’t fault.
Dishes take longer to cook than instructions if you cook more than one item.
A couple of dishes had begun to defrost and leaked over the other dishes.

June 6, 2023
Praveen Kumar - Authentic Indian Cuisine logo

Reply from Praveen Kumar - Authentic Indian Cuisine

Hi Julia, many thanks for taking the time to leave a review. We are so pleased that you have been enjoying our meals and can't fault our food.
Once again, we are sorry that you found one of your dishes to have a broken seal and slight thaw which was a little messy. I see we did email about this and hope that we can send you some more curries in future and perhaps raise another star or two to reflect your enjoyment of our tasty curries!

Rated 5 out of 5 stars

Superb taste and quality

I have eaten Indian meals all over the world and none compare to Praveen Kumars meals for taste and Quality. The meat is much more tender and the subtle spices are not swamped over by spicy flavours. I will never eat another indian meal again if it is not one of Praveen Kumars.

June 5, 2023

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