Chris was extremely helpful. From the initial phone call to picking up my new car the whole process felt simple and stress free. Within 10 minutes of first meeting and he’d shown me the car I was inte... See more
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The Hub, 21A Hardy Croft, Wakefield,, WF1 4DN, Wakefield, United Kingdom
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An excellent experience buying our car from Precious Metal. Matt and Chris were brillant - friendly and professional. Every step was swift, clear and completely stress free making the process a pleasure. The larger car companies would learn a thing or two from these for customer experience and service.
The car was exactly as described, so much so it took minutes to decide we were buying and within the hour we were driving our new car home.
We'd happily recommend Precious Metal to anyone looking for a great service and straight forward purchase. Will definitely go back at the next change of cars for us.

Reply from Precious Metal
What a smashing little garage, nothing was too much trouble. Chris spent time with us and showed us the cars we wanted to look at.
We ordered on Saturday and it was delivered on Wednesday all lovely and shiny.
Will definitely recommend.

Reply from Precious Metal
Bought a bmw 120d from precious metals. Mat was very helpful when showing us the car and came out his way to let us have a look at the car before buying. Overall would definitely recommend.

Reply from Precious Metal
Brilliant start to finish, really helpfull and friendly. Highly recommend thankyou.

Reply from Precious Metal
Brilliant from start to finish, car buying can be a right pain but Mat and Chris made it so easy. Loads of explanation about what was going to happen, why and when and what next. So friendly, the car is fantastic and at a great price. Cannot recommend highly enough.

Reply from Precious Metal
Mat and Chris were so helpful, friendly and most of all honest, no pressure at all to purchase, I left a deposit and even after a week of me unable
To decide if it was the right car they still didn’t hassle me to make a decision, they knew there were a couple of extras that I wanted on the car and they went above and beyond to make it the perfect car 👌I would highly reccomend them to all my friends and family. I will definitely be buying from them again. It certainly made buying a car a far nicer experience than I have had before with the bigger car showrooms.

Reply from Precious Metal
We recently purchased a Jaguar E Pace from Precious Metal and was looked after by Mat. From start to finish the buying experience was very personal, Mat made us feel very welcome and we felt at ease from the get go. The vehicle and it's history was explained at length and we were able to test drive before buying. We had a curtesy vehicle from another company that needed to be returned before collecting our new Jaguar... without any fuss Mat suggested he collect us from the other garage and bring us for our new car (first class service) Our experience at most vehicle companies is that they are too big with too many 'sales' staff not really caring about you or tailoring the vehicle and package to suit you - Precious Metal is completely different... go try them! All the best Barry & Cathy

Reply from Precious Metal
Absolutely superb was Mathew from the start and upto delivering the car . No pressure what so ever but extremely helpful. Will most definitely go back in the future thankyou

Reply from Precious Metal
The whole process of buying a new car was provided with professionalism, curtesy and clear explanations by Mat at Precious Metal. The service was superb and delivered with kindness and a superb knowledge of the vehicle. We appreciated the “no hard sell “ approach and didn’t feel rushed or pressured . I am over the moon with my new Range Rover and the warranty included with the purchase . The test drive route was excellent and the paperwork and information was thorough . Thank you so much for answering all our questions and supporting us through the process . An excellent service that I will definitely recommend to others .

Reply from Precious Metal
Impeccable service from start to finish. I had the best experience buying my car from Matt. Thank you so much for making it such a relaxed and easy experience.

Reply from Precious Metal
We had an amazing experience from start to finish.
Mat really looked after us and was so friendly. Right from our arrival to the purchase, there was no pressure at all.
My wife doesn't drive, but at no point did she feel excluded from the process. Mat was always on hand and made sure everything ran smoothly. We are more than happy to recommend them.

Reply from Precious Metal
I never do reviews!!
But I felt the need to as the service from Matt and Chris were exceptional from start to finish.
From just having a look around, the test drive and the sale of the vehicle were second to none.
No pressure whatsoever and were on first hand to answer any questions we had.
Fantastic family run business and would highly recommend.

Reply from Precious Metal
Great experience dealing with Chris at Precious Metal , very helpfull , honest guy 10 out of 10 , would recommend anyone checking out this company .
Thanks again Chris love the car 👍
Regards Rich

Reply from Precious Metal
From start to finish, both Mat and Chris were amazing. I mostly dealt with Chris, but both of them were incredibly friendly and welcoming. The level of service they provide is rare to find these days, especially in the motor trade. They went above and beyond to help in every way possible, even after the sale was completed. I would 100% recommend them to everyone. Thank you again for such a brilliant experience!

Reply from Precious Metal
Bought my car from precious metal. They made the whole experience so easy and straight forward from straight to finish and talked me through every step of the way.
Would definitely recommend buying from precious metal!

Reply from Precious Metal
Chris was great , i would highly recommend precious metals to purchase your next car , my son loves his new Mercedes , thank you for your help , keep up the good work x

Reply from Precious Metal
Really impressed with the service from both Mat and Chris. Nice guys to deal with and both very knowledgeable about the car I bought. Speaking of which, I love my new BMW! Would highly recommend Precious Metal, in fact I already have to a family member. Will definitely be back in touch when I’m ready for a new car. Thank you 🤩

Reply from Precious Metal
Amazing customer service from Mat from the first phone call to the delivery of my car. He was very transparent and helpful and provided all assistance in buying my first car in UK. I am confident that this is going to be a long term relationship. Would definitely recommend.

Reply from Precious Metal
This is my third car from precious metal and I couldn’t be happier. The car is fantastic and the customer service has been second to none. I’ve gone EV this time and Mat sat and explained all the pros and cons before I decided it was for me. Always above and beyond. See you in a few years Mat and thanks

Reply from Precious Metal
So good I completed twice
Chris and Matt were professional and friendly from start to finish. Made us feel relaxed and comfortable and helped throughout the process. Could not fault the whole experience.
Would not hesitate to recommend and would certainly use again.
You guys are a credit to the industry
The luxury coffees were an extra bonus too and sealed the deal
Thank You

Reply from Precious Metal
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