Precious Metal Reviews 

456
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, welcoming, and professional, making the entire process enjoyable and stress-free. Many people highlight the exceptional customer service, noting the staff's helpfulness, extensive knowledge, and non-pressuring approach. The purchasing process is consistently described as simple, stress-free, and efficient, often exceeding expectations compared to other dealerships. Customers are highly satisfied with the quality of the vehicles, finding them exactly as described and often in immaculate condition.

What people talk about most

Staff

Consumers consistently report highly positive experiences with the staff, frequently describing them as... See more

Service

Users describe positive interactions with service, with many reviewers consistently highlighting the amazing... See more

Product

People report positive experiences with the product, consistently praising the high quality and pristine... See more

User experience

Customers had positive experiences with user experience, describing it as brilliant from start to finish and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was extremely helpful. From the initial phone call to picking up my new car the whole process felt simple and stress free. Within 10 minutes of first meeting and he’d shown me the car I was inte... See more

Company replied

Rated 5 out of 5 stars

An excellent experience buying our car from Precious Metal. Matt and Chris were brillant - friendly and professional. Every step was swift, clear and completely stress free making the process a plea... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with Chris and Matt, from the first interaction on the phone to the final point where they delivered the car. From viewing to delivery in 3 days. Really polite, personable guys,... See more

Company replied

Rated 5 out of 5 stars

Absolutely chuffed with my purchase from Precious Metals. My new car is a dream to drive. She is everything I wanted and more. Brilliant service, fantastic communication and a solid ride. Highly recom... See more

Company replied


Company details

  1. Car Dealer

About Precious Metal

Written by the company

Welcome to Precious Metal Prestige Motor Group. Providing exceptional cars with low rates of flexible-finance options. NATIONWIDE DELIVERY AVAILABLE! Delivering service beyond service. Find your precious metal

Contact info

5.0

Excellent

TrustScore 5 out of 5

456 reviews

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1-star

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5.0

All reviews

(456)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous Service from Start to Finish

An excellent experience buying our car from Precious Metal. Matt and Chris were brillant - friendly and professional. Every step was swift, clear and completely stress free making the process a pleasure. The larger car companies would learn a thing or two from these for customer experience and service.
The car was exactly as described, so much so it took minutes to decide we were buying and within the hour we were driving our new car home.
We'd happily recommend Precious Metal to anyone looking for a great service and straight forward purchase. Will definitely go back at the next change of cars for us.

January 24, 2026
Unprompted review
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Reply from Precious Metal

Hi Helen, thank you very much for your greatly appreciated comments and we're delighted you enjoyed your buying experience with us. It was a sincere pleasure to meet both yourself and Danny and a huge thanks for your business. All of the team hope you both enjoy that amazing Range Rover and if we can assist with anything in the future, it would be our pleasure. With kind regards, Mat, Chris and all at Precious Metal.

Rated 5 out of 5 stars

What a smashing little garage

What a smashing little garage, nothing was too much trouble. Chris spent time with us and showed us the cars we wanted to look at.
We ordered on Saturday and it was delivered on Wednesday all lovely and shiny.
Will definitely recommend.

January 7, 2026
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Reply from Precious Metal

Hi Stephen and thank you for taking the time and effort to leave your service review and for entrusting Precious Metal to organise your beautiful new Jaguar E-Pace. It was fantastic to meet you and your family and should you require any assistance from us in the near of far future, please don't hesitate to get in touch! Wishing you all the very best of health and happiness for the New Year. Sincere regards, Chris, Mat and all of the P.M team.

Rated 5 out of 5 stars

Bought a bmw 120d from precious metals

Bought a bmw 120d from precious metals. Mat was very helpful when showing us the car and came out his way to let us have a look at the car before buying. Overall would definitely recommend.

January 5, 2026
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Reply from Precious Metal

Hi Ryan and a very Happy New Year to you and the family. Thank you for your very kind review of our service and for allowing us to organise your new BMW! It was a real pleasure to meet you and your dad Colin and we all sincerely hope you enjoy many happy and safe miles ahead in that fantastic car. With kindest regards, Mat, Chris and all at Precious Metal.

Rated 5 out of 5 stars

Brilliant start to finish

Brilliant start to finish, really helpfull and friendly. Highly recommend thankyou.

December 27, 2025
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Reply from Precious Metal

Hi Ryan, what a genuine pleasure it was to meet yourself, Sarah and your dad and thank you very much for your hugely appreciated feedback. I shall pass your kind words on to our team and I'm sure they would join me in wishing you all the very best in your new BMW 4 Series! Should you need our assistance at any point ongoing, please just get in touch at your convenience. Sincere best regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish, car buying can be a right pain but Mat and Chris made it so easy. Loads of explanation about what was going to happen, why and when and what next. So friendly, the car is fantastic and at a great price. Cannot recommend highly enough.

November 25, 2025
Unprompted review
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Reply from Precious Metal

Hi Antony and can we extend our gratitude for allowing us the opportunity of organising your new car and for your hugely appreciated feedback. It was a sincere pleasure to have made your acquaintance, and if any of the team can be of further assistance in any way, please don't hesitate to get in touch. Wishing you many happy, safe & enjoyable miles ahead! Kindest regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

The most friendly and honest couple of guys

Mat and Chris were so helpful, friendly and most of all honest, no pressure at all to purchase, I left a deposit and even after a week of me unable
To decide if it was the right car they still didn’t hassle me to make a decision, they knew there were a couple of extras that I wanted on the car and they went above and beyond to make it the perfect car 👌I would highly reccomend them to all my friends and family. I will definitely be buying from them again. It certainly made buying a car a far nicer experience than I have had before with the bigger car showrooms.

November 21, 2025
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Reply from Precious Metal

Hi Paula, thank you for your amazingly appreciated words and it was a real pleasure to meet you and Gary and be given the opportunity to arrange your new car! We're all thoroughly delighted that you enjoyed your Precious Metal buying experience and that we met with your service expectations. We look forward to being of assistance to you again in the future, and enjoy that amazing Jaguar E-Pace! The very best wishes! With sincere kind regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

We recently purchased a Jaguar E Pace…

We recently purchased a Jaguar E Pace from Precious Metal and was looked after by Mat. From start to finish the buying experience was very personal, Mat made us feel very welcome and we felt at ease from the get go. The vehicle and it's history was explained at length and we were able to test drive before buying. We had a curtesy vehicle from another company that needed to be returned before collecting our new Jaguar... without any fuss Mat suggested he collect us from the other garage and bring us for our new car (first class service) Our experience at most vehicle companies is that they are too big with too many 'sales' staff not really caring about you or tailoring the vehicle and package to suit you - Precious Metal is completely different... go try them! All the best Barry & Cathy

November 7, 2025
Unprompted review
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Reply from Precious Metal

Hi Barry/Cathy thank you for your amazing words and it was a real pleasure to meet you both and to be given the opportunity to arrange your new car! We're all thoroughly delighted that you enjoyed your Precious Metal buying experience and that we met with your service expectations. We look forward to being of assistance to you again in the future and, in the meantime, hope you thoroughly enjoy that fantastic Jaguar E-Pace! With sincere kind regards, Mat, Chris & all at Precious Metal

Rated 5 out of 5 stars

Absolutely superb was Mathew from the…

Absolutely superb was Mathew from the start and upto delivering the car . No pressure what so ever but extremely helpful. Will most definitely go back in the future thankyou

November 14, 2025
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Reply from Precious Metal

Hi Scott and thank you for taking time to leave your valued feedback relating to our client service. It was great to meet you and can I express our gratitude for choosing Precious Metal. Hoping you thoroughly enjoy your new BMW X4 and if any of the team can assist with anything in the future, please get in touch! Sincere best regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

Outstanding service

The whole process of buying a new car was provided with professionalism, curtesy and clear explanations by Mat at Precious Metal. The service was superb and delivered with kindness and a superb knowledge of the vehicle. We appreciated the “no hard sell “ approach and didn’t feel rushed or pressured . I am over the moon with my new Range Rover and the warranty included with the purchase . The test drive route was excellent and the paperwork and information was thorough . Thank you so much for answering all our questions and supporting us through the process . An excellent service that I will definitely recommend to others .

November 8, 2025
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Reply from Precious Metal

Hi Sarah and thank you for your warm accolade of your service experience with us. It was fantastic to meet Adam and yourself and thank you also for your greatly appreciated business! If myself or any of the team can be of any future assistance, please don't hesitate to get in touch. Enjoy that amazing new Range Rover!! With sincere best regards, Mat, Chris and all at Precious Metal.

Rated 5 out of 5 stars

Impeccable service from start to…

Impeccable service from start to finish. I had the best experience buying my car from Matt. Thank you so much for making it such a relaxed and easy experience.

October 29, 2025
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Reply from Precious Metal

Hi Maria and can we extend our sincere gratitude for choosing Precious Metal to organise your amazing new car! Can I also take this opportunity to thank you for leaving your very welcomed feedback! It was a pleasure to meet you Oli & Ava and we all hope you rightfully enjoy your fantastic Range Rover Evoque!! With kindest regards, Mat, Chris and all at Precious Metal

Rated 5 out of 5 stars

Amazing from start to finish

We had an amazing experience from start to finish.

Mat really looked after us and was so friendly. Right from our arrival to the purchase, there was no pressure at all.
My wife doesn't drive, but at no point did she feel excluded from the process. Mat was always on hand and made sure everything ran smoothly. We are more than happy to recommend them.

October 5, 2025
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Reply from Precious Metal

Hi Tony and thank you very much for your kind comments. It was a real pleasure meeting both Emma and yourself and thank you for the biscuits!! We all thoroughly hope you both enjoy that amazing Mercedes E-Class and if we can be of any further assistance ongoing, please don't hesitate to get in touch! With sincere best regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

I never do reviews!!

I never do reviews!!

But I felt the need to as the service from Matt and Chris were exceptional from start to finish.

From just having a look around, the test drive and the sale of the vehicle were second to none.

No pressure whatsoever and were on first hand to answer any questions we had.

Fantastic family run business and would highly recommend.

October 9, 2025
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Reply from Precious Metal

Hi Luke, it was a genuine pleasure to meet you & Rachel and thank you so much for your generous feedback! It is so gratifying when clients enjoy their buying experience with us, and more so when they feel compelled to share that with us. We all sincerely hope you enjoy that fantastic car and should you need our help at any point ongoing, please don't hesitate to get in touch however convenient. Wishing you many happy, safe and enjoyable miles ahead! Sincere best regards, Mat, Chris and all at Precious Metal

Rated 5 out of 5 stars

Great experience dealing with Chris at

Great experience dealing with Chris at Precious Metal , very helpfull , honest guy 10 out of 10 , would recommend anyone checking out this company .
Thanks again Chris love the car 👍
Regards Rich

October 18, 2025
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Reply from Precious Metal

Hi Rich, thank you for your amazing words and it was a real pleasure to meet you and to be given the opportunity to arrange your new car! We're all thoroughly delighted that you enjoyed your Precious Metal buying experience and that we met with your service expectations. We look forward to being of assistance to you again in the future and, in the meantime, hope you thoroughly enjoy that fantastic Jaguar F-Pace! With sincere kind regards, Chris, Mat & all at Precious Metal

Rated 5 out of 5 stars

Outstanding service

From start to finish, both Mat and Chris were amazing. I mostly dealt with Chris, but both of them were incredibly friendly and welcoming. The level of service they provide is rare to find these days, especially in the motor trade. They went above and beyond to help in every way possible, even after the sale was completed. I would 100% recommend them to everyone. Thank you again for such a brilliant experience!

September 27, 2025
Unprompted review
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Reply from Precious Metal

Hi Emma, thank you so much for leaving your appreciated comments and we do hope you enjoy that amazing Jaguar E-Pace! It was a real pleasure to meet you and Andy and we all hope you enjoy many happy and safe miles ahead. Please don't hesitate to get in touch should you require our help ongoing. With kind regards, Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

Bought my car from precious metal

Bought my car from precious metal. They made the whole experience so easy and straight forward from straight to finish and talked me through every step of the way.
Would definitely recommend buying from precious metal!

September 29, 2025
Unprompted review
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Reply from Precious Metal

Hi Rose and thank you for your very kind words and we're delighted you found your buying experience to be one of enjoyment. We would also wish to extend our gratitude for allowing us to organise your new car and can we all wish you many happy, safe and enjoyable miles ahead in that amazing Range Rover Velar! Sincere kind regards, Mat, Chris and all at Precious Metal.

Rated 5 out of 5 stars

Fantastic experience

Chris was great , i would highly recommend precious metals to purchase your next car , my son loves his new Mercedes , thank you for your help , keep up the good work x

September 26, 2025
Unprompted review
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Reply from Precious Metal

Hi Susan, thank you very much for your kind review - it's was our pleasure to assist you and Tom and hope you thoroughly enjoy that superb Mercedes A-Class! It was also a genuine pleasure to meet you both and can we also extend our sincere gratitude for choosing Precious Metal to organise your new car. Sincere kind regards, Chris, Mat & all of the team.

Rated 5 out of 5 stars

Really impressed with Precious Metal

Really impressed with the service from both Mat and Chris. Nice guys to deal with and both very knowledgeable about the car I bought. Speaking of which, I love my new BMW! Would highly recommend Precious Metal, in fact I already have to a family member. Will definitely be back in touch when I’m ready for a new car. Thank you 🤩

September 27, 2025
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Reply from Precious Metal

Hi Emma, thank you so much for leaving your appreciated comments and we do hope you enjoy that amazing BMW! It was a real pleasure to meet you and Steven and we all hope you enjoy many happy and safe miles ahead. Please don't hesitate to get in touch should you require our help ongoing. With kind regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service from Mat from the first phone call to the delivery of my car. He was very transparent and helpful and provided all assistance in buying my first car in UK. I am confident that this is going to be a long term relationship. Would definitely recommend.

September 25, 2025
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Reply from Precious Metal

Hi Manoj and a huge thank you for taking the time to leave us your kind accolade that is greatly appreciated! It was great to meet you and your family and can I thank you once again for choosing Precious Metal to organise your new vehicle. We all hope you and your family thoroughly enjoy your amazing car and if we can be of any further assistance, please don't hesitate to get in touch! With the kindest regards and thanks, Mat, Chris all of the Precious Metal team

Rated 5 out of 5 stars

This is my third car from precious…

This is my third car from precious metal and I couldn’t be happier. The car is fantastic and the customer service has been second to none. I’ve gone EV this time and Mat sat and explained all the pros and cons before I decided it was for me. Always above and beyond. See you in a few years Mat and thanks

September 25, 2025
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Reply from Precious Metal

Hi Mark and thank you sincerely for once again allowing our team to organise your new car! We're certain you, Kate and the family will enjoy that amazing Polestar and if any of the Precious Metal team can be of any assistance in any way, please don't hesitate to give us a shout! Wishing you all the very best ongoing, Mat, Chris and all at PM.

Rated 5 out of 5 stars

Good Experience

So good I completed twice
Chris and Matt were professional and friendly from start to finish. Made us feel relaxed and comfortable and helped throughout the process. Could not fault the whole experience.
Would not hesitate to recommend and would certainly use again.
You guys are a credit to the industry
The luxury coffees were an extra bonus too and sealed the deal
Thank You

September 13, 2025
Unprompted review
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Reply from Precious Metal

Hi Hilary, thank you for your amazing words and it was a real pleasure to meet you and Gordon and to be given the opportunity to arrange your new car! We're all thoroughly delighted that you enjoyed your Precious Metal buying experience and that we met with your service expectations. We look forward to being of assistance to you again in the future and, in the meantime, hope you thoroughly enjoy that fantastic new BMW X2! With sincere kind regards, Mat, Chris & all at Precious Metal

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