Precision Air & Heating Reviews 

I've used Precision Air and Plumbing for about 8 years now. I've never had an issue, I have always felt that their pricing is reasonable because of the techs are trained and pretty sharp. I've had no issues ever on my AC or tankless install. We have two tankless units and 4 AC's on our home and whenever we have an issue they have been prompt and professional.

I was a Precision Air & Plumbing customer for over a decade, with a 4-year service contract just under $2,000. During my most recent visit, their technician skipped key diagnostics and recommended replacing parts that were already installed and working — including new hard-start kits and capacitors that tested within manufacturer specs.

When I questioned it, the service manager admitted the technician took no notes and that refrigerant levels “should have been checked.” Precision later claimed to have “reviewed a recorded call,” but no such recording has ever been produced to me, the BBB, or the Arizona Attorney General.

They also submitted irrelevant and misleading materials to regulators — including a photo not from my home — and publicly claimed to have “issued a refund.” No refund was ever received. Their BBB submission shows only a proposed adjustment with deductions that allowed them to retain most of the contract’s value.

This began as a simple question about unnecessary upselling and has exposed a broader issue: false claims, withheld evidence, and deceptive representations to regulators and the public.

Consumers deserve companies that demonstrate integrity through transparency — not evasive explanations and fabricated statements.