Prè London Reviews 

585
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Wanted to return an item and emailed the company but no reply where as they said they will reply within 48 hours. I’m an existing customer and not happy at all with the company. Will never buy from he... See more

Rated 5 out of 5 stars

Been using Pré for over 2 years now bought many hoodies/sweatshirts, T-shirts, shorts and jeans and every item I’ve received has been high quality clothes love em!! most recently bought some shorts an... See more

Rated 5 out of 5 stars

The Lucca Jeans look and feel great, brilliant quality. There was an issue with my DPD delivery and my original delivery was not made properly. The team at Pré sorted this, and sent out a new pair of... See more

Rated 5 out of 5 stars

Wasn’t due to come till the Friday and arrived next day even after paying standard delivery. Fits well and love the colour/material of these bottoms. They are currently on sale so I’d Recommend anyon... See more

Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

585 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(585)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Jacket ordered turned up as described…

Jacket ordered turned up as described and to the sizing guide. Great service as emailed when stock came back in stock.
Price against value for money, excellent.
Only issue was,paid for next day delivery but received 4 days including weekend.
I will buy again and would recommend.

January 24, 2023
Unprompted review
Prè London logo

Reply from Prè London

Hello Peter,

Thank you for your review, hope the jacket keeps you warm in this cold weather. In regards to the delivery, we aim to have every order delivered on time, as long as they meet the criteria. Our cut off for same day dispatch is 2:00 PM. I can see that your order was placed after this time on a Friday hence it was dispatched on the Monday, for delivery on the Tuesday.

Thanks,
Prè London

Rated 5 out of 5 stars

Top quality company

Top quality company. Had an issue with one of my purchases and their fantastic customer service team responded quickly and sorted the issue with me with no fuss.

January 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, great clothing, bought for my son who loves the brand as the fit and quality are superb.

January 12, 2023
Unprompted review
Rated 2 out of 5 stars

Very nice however, 2* for quality

I ordered a jacket from here and first impressions, the jacket looked very nice and stylish, had good weight to it and according to my boyfriend (who I gifted this jacket to for Xmas) was warm. However, after a day of wearing this jacket, he noticed it had already ripped on the left sleeve. It seems like to me that the stitching wasn’t done properly. I was so disappointed in the quality and that it only lasted a day. I have already reached out to their customer service and Instagram account and still awaiting response.

December 29, 2022
Prè London logo

Reply from Prè London

Good Afternoon,

We are sorry to hear that you had an issue with one of our jackets, we have since reached out and await your reply.

Thanks, Prè London

Rated 3 out of 5 stars

Ordered a Tracksuit for my Son as…

Ordered a Tracksuit for my Son as Christmas gift on December 5th. Its now December 30th and it's still not arrived. I asked for tracking, which they gave me a tracking number, but not the courier. I eventually got the courier. It turns out this a drop ship item, which in all honesty doesn't bother me. I just prefer that was clear because on the tracking the order was not placed with the Chinese supplier until Dec 19th, 2 weeks after I'd paid for it. I suspect I won't be getting this item until the New year, let's hope it fits and is reasonable quality.

December 30, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look