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PremFina Reviews 7,159

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TrustScore 4.5 out of 5

4.6

Financial Institution
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and convenience of the user experience, noting that processes are straightforward and not time-consuming. Many commend the excellent customer service, describing staff as professional, helpful, and clear in their explanations, often going above and beyond expectations. People also appreciate the competitive and fair pricing, with many finding significant savings. However, some customers reported difficulties with online-only processes, expressing a preference for paper documents and finding the digital experience challenging. A few also mentioned issues with communication, such as not receiving expected correspondence or having trouble hearing representatives during phone calls.

What people talk about most

User experience

People report positive experiences with the user experience. Many customers found the process easy to... See more

Service

Reviewers highlight positive aspects of service. Many customers describe the service as top-notch, efficient,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Price

Users describe positive interactions with price, often highlighting the exceptional price/quality ratio and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

I decided to stay, with Swinton, as their price, had not changed from the previous year. Also taking breakdown cover, as my AA policy, had risen considerably, and it saved me, nearly £100, for the yea... See more

Company replied

Rated 5 out of 5 stars

Easy to contact….. person I spoke to was very explicit….. good value Car Insurance Cover….. They offered to quote for our Home Cover next year ….. will definitely get in touch when Renewal is due.

Company replied

Rated 5 out of 5 stars

I found it easy and convenient to buy my insurance which was great because I'm normally so busy it's difficult to find the time. This was a no nonsense solution and I'd be more than happy to recomme... See more

Company replied

Rated 5 out of 5 stars

Hi there I can tell you that my experience with premFina they were very impressed and honest with me so keep up with the good work and you will be alright thank you very much Ronald 😊

Company replied

Company details

  1. Financial Institution

About PremFina

Written by the company

Agile. Customer-focussed. Disruptive.

We’re PremFina, a tech-led provider of premium finance. We help to spread the cost of insurance premiums through affordable monthly instalments and are revolutionising how people pay for insurance.

What makes us different?
Legendary people: With a combined experience of 80 years in premium finance within the leadership team alone, it’s safe to say we know our markets. We combine this expertise with colleagues who are passionate about delivering the right outcomes, have a growth mindset and are empowered to make the right decisions.

Customer-obsessed: Customers are at the heart of everything we do, and we bring our knowledge and innovative technology together to create seamless experiences for them. This means an effortless sign-up and access to the funding they need. With simple, easy and ‘digital first’ ways to pay, renew and get the latest updates on their accounts, whichever channel they choose to engage through.

Brilliant tech: Having robust, scalable and flexible technology is central to our ability to provide affordable, flexible funding and to continue to deliver a high-quality, customer-centric digital experience. We learn fast, move quickly and offer full flexibility across the entire customer journey.

We’re a fast-growing team, and together we exist to help customers, empower our partners and transform the insurance industry for the better.

Customers who wish to discuss their insurance policy should contact their broker or intermediary in the first instance.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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