Ticketek New Zealand Reviews 

351
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff and helpful ushers, noting that accessing the venue, buying tickets, and entering the premises are remarkably smooth and easy processes. Visitors also thoroughly enjoy the fantastic productions, wonderful atmosphere, and gorgeous locations, describing the overall events as highly entertaining and memorable. Some reviewers were not happy with the audio quality during certain performances, mentioning that the extremely loud music and instruments occasionally drowned out the vocals and made lyrics difficult to understand. A few individuals also felt disappointed when specific shows did not meet their artistic expectations or lacked the variety they anticipated.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that employees are helpful, friendly,... See more

User experience

Users describe satisfaction with user experience, highlighting how easy it is to get tickets, find seats, and... See more

Product

Consumers find product to be positive, highlighting the great production and fantastic cast performances.... See more

Location

Customers had positive experiences with location, noting that the venue is gorgeous and features a great... See more

Quality

Customers consistently note ambiguous experiences with quality, often praising the fantastic cast, brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The gig itself was amazing - John Bishop is truly a master of his craft. Where our issues were was with the seats, unless you are a small framed human there is zero space in the seats, any "normal ki... See more

Rated 4 out of 5 stars

Clarence St, theatre The seats were very uncomfortable, a bit village hall. The whole theatre was very basic with high steps everywhere. Sound system very poor. Parking was abominable, none at al... See more

Rated 4 out of 5 stars

Staff are wonderdul: helpful and friendly. Best customer service ive seen in a while. Comfy seat, good view from seating position. The only complaint I have is no Isle down the centre causing everyo... See more

Rated 4 out of 5 stars

This would have been 5 Stars, but where we sat Upstairs back row, had a bit of echo, so we struggled with the clarity of sound. We saw some seats available at the front of the balcony, the difference... See more


Company details

  1. Events & Entertainment

Written by the company

We are a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

351 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(351)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience. Have been to many a show and or never disappoints. Only negative thing i could say is that I think the security guy was a bit over the top shining his torch in people's faces if they had their phones out, he was very angry looking.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous night at Bjorn Again

From when we arrived until we left at the end of the night, the staff were fantastic

The show was awesome and had a lot of audience interaction.

You know it’s good when everyone is up dancing and singing

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing night out

Really amazing vocals and harmonies got the cowd up and dancing. There does need to be a video or something saying photos welcome but no videoing, as that was not clear before the curtain went up.

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

Mono-tonous Misrepresentation of Great Artists.

1. Every instrument & vocals were consistently played at maximum volume. There was no variety in intensity e.g. why was"Me & Bobby McGee" done as a hard rock number with drumming being dominant ?
2. I believe that if you have a concert dedicated to artists or an album, you should imitate their style of delivery - unless that's too hard ?
3. In contrast, the "Come Together" concerts & "Pink Floyd Experience" perfectly reflect the style of the artists they represent.

March 24, 2026
Unprompted review
Rated 4 out of 5 stars

Everybody was friendly and helpful

Everybody was friendly and helpful. I have nothing negative to say about the Theatre, its staff or the performers.
However the women standing beside me and talking through the second half were rather annoying, as were the half a dozen people I seen taking photos and recording (clearly they didn't read the notes)

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Mel Robbins was absolutely phenomenal

Mel Robbins was absolutely phenomenal — engaging, relatable, and full of practical insights that actually stick. The whole event had an uplifting energy, and I walked away feeling clearer, lighter, and genuinely motivated. It was one of those rare experiences where the speaker connects with the entire room.

Ticketek handled the entire process really efficiently. Communication was clear, the ticketing process was straightforward, and updates were timely.

March 21, 2026
Unprompted review
Rated 3 out of 5 stars

I love MEL Robbin’s podcast where she…

I love MEL Robbin’s podcast where she interviews prominent people, usually doctors but her tour was based about her book & I’d heard it all before! I must admit it got a bit boring towards the end… & I left before the end.

March 20, 2026
Unprompted review
Rated 4 out of 5 stars

The easy way to book

Booking the tickets was easy and even though I wasn’t notified I was very pleased to see the venue change.

March 21, 2026
Unprompted review
Rated 4 out of 5 stars

The venue was fantastic

The venue was fantastic, seats had plenty of leg room and were comfortable. Problem was that the event was advertised as starting at 7.30pm. Doors didn't open until 7.22pm so clearly the start time was incorrect. Didn't start until 7.50. Also was supposed to be 1 hour 45 mins long. Didn't finish until 9.50pm so it was 2 hours. This messed with the parking time. Very happy though, will be good to have other events there

March 20, 2026
Unprompted review
Rated 3 out of 5 stars

There was far too much bass

There was far too much bass, with the air actually vibrating and the bass blocking other aspects of the music. In addition the music was too loud and overwhelmed the voices, which was disappointing, as the lyrics are key to the experience.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless experience

From purchasing (online) to pricing (a ticket price for all budgets), being greeted by front of House staff, box office staff, ushers-and the actual ballet itself-I had a seamless enjoyable experience

March 18, 2026
Unprompted review

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