The quality of work carried out by Gaffer was second to none. We are thoroughly delighted with our new bathroom and would highly recommend him. The whole experience from start to finish was stress-f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Our walk-in baths and walk-in showers are produced to the highest safety and quality standards, ensuring Comfort, Safety and Independence. We will assess your bathroom and your mobility needs to find the right bathing solution for you and your home. We will install your new bath and leave your bathroom in perfect condition.
Units 20-21 Padgets Lane, B98 0RA , Redditch, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The fitter was excellent. He gave some good advice.
NO PHOTO,

Reply from Premier Care in Bathing
From start to finish all went well, staff all polite, end result is lovely. Someone checked everyday to make sure things were going to plan.

Reply from Premier Care in Bathing
Following the visit, the drainage from the wash basin has become progressively slow again. The fitter thought it might be necessary to open up drainpipe covering, which was recently decorated. There is no criticism of the work done but the problem continues.

Reply from Premier Care in Bathing
Quick response to query. Initial meeting was good & we were able to design our bathroom easily. Measurement meeting was also good & a larger shower base was included in our price. Simon arrived on the date & time stated & carried out the work quickly & efficiently; a daily phone call to see if we were happy was good. We gave 4* as on 1st use the shower base flooded due to insufficient drainage. Luckily the new waterptoof floor worked! This was simply rectified by Simon & we are now very pleased with our new shower. I would highly recommend this company for people with limited mobility. Ref No 207767.

Reply from Premier Care in Bathing
Eccellent service from initial enquiry through installation, with continuous monitoring by Yvonne and consideration by.Ian (plumber ) Very happy with the end result, which reflects well on the whole team

Reply from Premier Care in Bathing
Ref number 20763. Premier care
Walk in shower fitted .Absolutely wonderful service . Very happy indeed with overall finish. Customer service was second to none kept up to date, checked in everyday yo see if all was good. The whole experience from start to finish was outstanding, customer service to the workman/ labourers, all very professional, caring and friendly. 100% would recommend

Reply from Premier Care in Bathing
Your trades people have done a very good job exactly as we asked very clean and tidy left no mess all rubbish taken away all in all very good

Reply from Premier Care in Bathing
Matt our fitter was excellent, we were pleased with the initial installation, he did a very neat job and the electrician was also very tidy with this work. However, we had a small issue with the flush running constantly, and Matt revisited us promptly and resolved the issue.

Reply from Premier Care in Bathing
The whole experience was faultless from start to finish. ADAM the bathroom fitter was an extremely nice guy and very professional. He arrived each day on time and early and worked like a Trojan. ADAM kept checking with us through the installation that everything was as we expected. The bathroom is stunning and we're really pleased... Thank you again ADAM.
Yvonne contacted us every day to ensure everything was going as planned and always there if we needed anything...not that we did. Again Like Adam Yvonne was lovely and very professional.
we're over the moon with our bathroom. Big thank you again ADAM, YVONNE and Premier Care Bathrooms.

Reply from Premier Care in Bathing
Initial survey was thorough and helpful advice and suggestions were useful in deciding preferred option. Installation was painless with thorough attention to the task and effective precautions to maintain access routes clean. Every effort made to keep work area maintained as clean and tidy as possible, and rubbish removed and tidily arranged for collection next day.

Reply from Premier Care in Bathing
Very helpful plumber and electrician who worked around my existing small en suite bathroom to make a very attractive and functional new shower room

Reply from Premier Care in Bathing
Although off to a bad start through original contractor, the new contractor was excellent
I was telephoned daily to ensure everything was OK parts and contractor had arrived on time.
Good communications

Reply from Premier Care in Bathing
The date I was given no one turned up, upon calling the company I was told my order hadn’t been booked in, I also called the 2nd time the same day to be told that both the fitter Andy & delivery would be the following day. The fitter Andy arrived but no delivery of goods. I was phoned to say that delivery would be the next day as they were waiting on a part. As soon as the delivery was made Andy set to work & completed the bathroom in 4 days & did an excellent job, I could not fault his work, it’s just a shame the admin let down the whole experience. I was phoned every day by Matt to check that everything was ok.

Reply from Premier Care in Bathing
Sink has hairline crack in it, which happened when running hot water, it is a sink afterall !
After initial confusion over warranty, the job was completed very quickly, at NO charge to me. Fault reported Monday, replacement sink arrived Wednesday, plumber (Raphael) arrived today Thursday and did an excellent job. Very friendly, and professional, thank you.
Other than the initial difference of opinion at the start with Premier Care, the job was carried out quickly, and professionally. This alone, i would certainly say to anyone to use Premier Care without hesitation.
Particular thanks to Ron in customer care for his help, and kindness, and even a follow up call to see if everything was okay, excellent !

Reply from Premier Care in Bathing
Very happy with our new bathroom, great quality fitting and installation was very good. Callum was very professional and tidy, I wouldn’t hesitate to recommend him.

Reply from Premier Care in Bathing
Excellent communication during the installation. The company tried very hard to make sure we were happy with everything and the installer returned promptly to remedy a small problem.

Reply from Premier Care in Bathing

Reply from Premier Care in Bathing
The support we received from Eva and the brilliant job completed by Mike

Reply from Premier Care in Bathing
Very Good Service Everybody from Premier Bathing Solution company has been extremely helpful and supportive. The job was completed very well . Nigel the fitter did an excellent job. Dave the surveyor was very helpful . Robert and Matt were very supportive and helped each way of the installation. Overall we got excellent service.

Reply from Premier Care in Bathing
owen the fitter worked none stop in awkward conditions my only complaint was they collected all the rubbish at 6pm when dark but in truth does it really matter top professional company

Reply from Premier Care in Bathing
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.