Premier Care in Bathing Reviews 

776
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of workmanship and the high standard of service provided, often resulting in superb and accessible new spaces. Many highlight the professionalism, skill, and hard work of the fitters, who are described as capable, efficient, and dedicated to achieving excellent results. People also appreciate the seamless installation process, often completed efficiently and within estimated timelines. The customer service team receives frequent commendation for being helpful, friendly, and maintaining excellent communication throughout the project. Additionally, reviewers note that staff are meticulous in cleaning up daily, ensuring minimal disruption and leaving homes tidy after completion.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high standard of workmanship and the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Facilities

Consumers find facilities to be positive, with many expressing delight over newly installed accessible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of work carried out by Gaffer was second to none. We are thoroughly delighted with our new bathroom and would highly recommend him. The whole experience from start to finish was stress-f... See more

Company replied

Rated 5 out of 5 stars

Premier care did a fantastic job of our shower room, Tyler the fitter was very capable and worked like 2 people and nothing was too much trouble for him. The bidet toilet is amazing, perfect for peopl... See more

Company replied

Rated 5 out of 5 stars

Bogdan, the installer, was friendly and hardworking, starting as soon as he arrived. Based on our house being old, uneven walls/floors and the small space he had to work in, he has created a l... See more

Company replied

Rated 5 out of 5 stars

Completed in half the time estimated John the fitter worked so hard even refusing tea and refreshments, very professional courteous and polite. Cleaned up once finish hoovering up dust etc Sales... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Mobility Equipment Supplier

Written by the company

Our walk-in baths and walk-in showers are produced to the highest safety and quality standards, ensuring Comfort, Safety and Independence. We will assess your bathroom and your mobility needs to find the right bathing solution for you and your home. We will install your new bath and leave your bathroom in perfect condition.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

776 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(776)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The fitter was excellent

The fitter was excellent. He gave some good advice.

NO PHOTO,

February 3, 2025
Unprompted review
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Reply from Premier Care in Bathing

Hey Mrs,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Thank you again.

Rated 5 out of 5 stars

From start to finish all went well

From start to finish all went well, staff all polite, end result is lovely. Someone checked everyday to make sure things were going to plan.

February 28, 2025
Unprompted review
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Reply from Premier Care in Bathing

Greetings Paulinetyrrell,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Best wishes.

Rated 3 out of 5 stars

Shower room poor drainage from wash basin

Following the visit, the drainage from the wash basin has become progressively slow again. The fitter thought it might be necessary to open up drainpipe covering, which was recently decorated. There is no criticism of the work done but the problem continues.

March 6, 2025
Unprompted review
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Reply from Premier Care in Bathing

Thank you for your review.

We are sorry to hear that the issue hasn't been resolved fully. A member of our team will be in touch to arrange for the installer to return and conclude all issues for you.

Should you need to speak with us please don't hesitate to call us on 01527 267 800 or via email on customer.service@mbgl.co.uk

Rated 4 out of 5 stars

Easy & efficient from start to finish.

Quick response to query. Initial meeting was good & we were able to design our bathroom easily. Measurement meeting was also good & a larger shower base was included in our price. Simon arrived on the date & time stated & carried out the work quickly & efficiently; a daily phone call to see if we were happy was good. We gave 4* as on 1st use the shower base flooded due to insufficient drainage. Luckily the new waterptoof floor worked! This was simply rectified by Simon & we are now very pleased with our new shower. I would highly recommend this company for people with limited mobility. Ref No 207767.

February 24, 2025
Unprompted review
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Reply from Premier Care in Bathing

Greetings Angela,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Best wishes.

Rated 5 out of 5 stars

How it should be done. Well done to all.ccellent service from initial enquiry…

Eccellent service from initial enquiry through installation, with continuous monitoring by Yvonne and consideration by.Ian (plumber ) Very happy with the end result, which reflects well on the whole team

February 27, 2025
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Reply from Premier Care in Bathing

Hi Brian,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

With gratitude.

Rated 5 out of 5 stars

Premier care 207643

Ref number 20763. Premier care
Walk in shower fitted .Absolutely wonderful service . Very happy indeed with overall finish. Customer service was second to none kept up to date, checked in everyday yo see if all was good. The whole experience from start to finish was outstanding, customer service to the workman/ labourers, all very professional, caring and friendly. 100% would recommend

February 27, 2025
Unprompted review
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Reply from Premier Care in Bathing

Hey Sarah,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Cheers.

Rated 5 out of 5 stars

Your trades people have done a very…

Your trades people have done a very good job exactly as we asked very clean and tidy left no mess all rubbish taken away all in all very good

February 26, 2025
Unprompted review
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Reply from Premier Care in Bathing

Hey Anthony,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Thank you again.

Rated 5 out of 5 stars

Matt our fitter was excellent

Matt our fitter was excellent, we were pleased with the initial installation, he did a very neat job and the electrician was also very tidy with this work. However, we had a small issue with the flush running constantly, and Matt revisited us promptly and resolved the issue.

February 14, 2025
Unprompted review
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Reply from Premier Care in Bathing

Hey Paul,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Cheers.

Rated 5 out of 5 stars

Excellent and highly recommended!The whole experience was faultless from…

The whole experience was faultless from start to finish. ADAM the bathroom fitter was an extremely nice guy and very professional. He arrived each day on time and early and worked like a Trojan. ADAM kept checking with us through the installation that everything was as we expected. The bathroom is stunning and we're really pleased... Thank you again ADAM.
Yvonne contacted us every day to ensure everything was going as planned and always there if we needed anything...not that we did. Again Like Adam Yvonne was lovely and very professional.
we're over the moon with our bathroom. Big thank you again ADAM, YVONNE and Premier Care Bathrooms.

February 27, 2025
Unprompted review
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Reply from Premier Care in Bathing

Greetings Skipper,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Cheers.

Rated 5 out of 5 stars

Excellent work!

Initial survey was thorough and helpful advice and suggestions were useful in deciding preferred option. Installation was painless with thorough attention to the task and effective precautions to maintain access routes clean. Every effort made to keep work area maintained as clean and tidy as possible, and rubbish removed and tidily arranged for collection next day.

February 19, 2025
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Reply from Premier Care in Bathing

Hey RICHARD,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Warm regards.

Rated 5 out of 5 stars

Very helpful plumber and electrician

Very helpful plumber and electrician who worked around my existing small en suite bathroom to make a very attractive and functional new shower room

February 19, 2025
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Reply from Premier Care in Bathing

Hey Judy,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Best wishes.

Rated 5 out of 5 stars

Good communications and excellent bathroom fitter

Although off to a bad start through original contractor, the new contractor was excellent
I was telephoned daily to ensure everything was OK parts and contractor had arrived on time.
Good communications

February 20, 2025
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Reply from Premier Care in Bathing

Hi Deborah,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Cheers.

Rated 4 out of 5 stars

Bathroom make over

The date I was given no one turned up, upon calling the company I was told my order hadn’t been booked in, I also called the 2nd time the same day to be told that both the fitter Andy & delivery would be the following day. The fitter Andy arrived but no delivery of goods. I was phoned to say that delivery would be the next day as they were waiting on a part. As soon as the delivery was made Andy set to work & completed the bathroom in 4 days & did an excellent job, I could not fault his work, it’s just a shame the admin let down the whole experience. I was phoned every day by Matt to check that everything was ok.

February 10, 2025
Unprompted review
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Reply from Premier Care in Bathing

Greetings Consumer,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Best wishes.

Rated 5 out of 5 stars

Sink has hairline crack in it.

Sink has hairline crack in it, which happened when running hot water, it is a sink afterall !
After initial confusion over warranty, the job was completed very quickly, at NO charge to me. Fault reported Monday, replacement sink arrived Wednesday, plumber (Raphael) arrived today Thursday and did an excellent job. Very friendly, and professional, thank you.
Other than the initial difference of opinion at the start with Premier Care, the job was carried out quickly, and professionally. This alone, i would certainly say to anyone to use Premier Care without hesitation.
Particular thanks to Ron in customer care for his help, and kindness, and even a follow up call to see if everything was okay, excellent !

February 17, 2025
Unprompted review
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Reply from Premier Care in Bathing

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Best wishes.

Rated 5 out of 5 stars

Very happy with our new bathroom

Very happy with our new bathroom, great quality fitting and installation was very good. Callum was very professional and tidy, I wouldn’t hesitate to recommend him.

February 14, 2025
Unprompted review
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Reply from Premier Care in Bathing

Greetings Morwenna,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Best wishes.

Rated 5 out of 5 stars

Excellent communication

Excellent communication during the installation. The company tried very hard to make sure we were happy with everything and the installer returned promptly to remedy a small problem.

January 27, 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hello John,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

With gratitude.

Rated 5 out of 5 stars

Excellent work by Ash

Excellent work by Ash

February 7, 2025
Unprompted review
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Reply from Premier Care in Bathing

Greetings David,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Cheers.

Rated 5 out of 5 stars

The support we received from Eva and…

The support we received from Eva and the brilliant job completed by Mike

February 7, 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hello Mrs,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Cheers.

Rated 5 out of 5 stars

Very Good Service

Very Good Service Everybody from Premier Bathing Solution company has been extremely helpful and supportive. The job was completed very well . Nigel the fitter did an excellent job. Dave the surveyor was very helpful . Robert and Matt were very supportive and helped each way of the installation. Overall we got excellent service.

February 9, 2025
Unprompted review
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Reply from Premier Care in Bathing

Hello Roopa,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Cheers.

Rated 5 out of 5 stars

best fitter ever

owen the fitter worked none stop in awkward conditions my only complaint was they collected all the rubbish at 6pm when dark but in truth does it really matter top professional company

February 7, 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Greetings ian,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Cheers.

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