Banner for Premiercrafts

Premiercrafts Reviews 47

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise in design and project management. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and smooth execution from start to finish. Consumers are particularly impressed with the high quality of the products, such as kitchens, wardrobes, and bathrooms, noting their durability and aesthetic appeal. However, some customers also noted issues with the construction side of projects, experiencing significant delays and administrative issues. A few other people also felt that there were discrepancies in project specifications.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the team's professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Quality

Customers had positive experiences with quality, consistently praising the outstanding workmanship and... See more

Product

Customers consistently note positive experiences with product. Many reviewers are delighted with their new... See more

Facilities

People report ambiguous experiences with facilities. Many customers are delighted with their renovated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from the beginning with Jason the design consultant. Paul who fitted the wardrobes was fantastic who worked swiftly and accurately and did an amazing job!! We had absolutely no c... See more

Company replied

Rated 5 out of 5 stars

Aaron was very helpful with the design process. He was happy to spend a lot of time discussing different options and visiting PWS Kitchens with him gave us lots of valuable ideas. Aaron project manag... See more

Company replied

Rated 5 out of 5 stars

So pleased we chose Premier Craft to fit our kitchen. Everything ran smoothly from start to completion. Very professional friendly tradesmen. Craig did a fantastic job fitting the kitchen. Really good... See more

Company replied

Rated 5 out of 5 stars

A big thank you to all the staff at Premier Crafts Washington. We have very recently had our bathroom renovated. From the initial draft drawings, to the final design ( Jason ), the bathroom was compl... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Building Firm
  5. Home Improvement Store
  6. Kitchen Furniture Store

Written by the company

At Premier Crafts, we’re proud to be a family-run business with over 30 years of experience. Our commitment to quality and reliability—year after year—has earned us a trusted reputation across the North East. With dedicated design experts and a friendly, no-pressure approach, you can count on us to bring your dream space to life. We specialise in beautifully designed kitchens, bathrooms, and bedrooms—spaces that blend form, function, and personality. From the first spark of an idea to the final installation, our expert team will guide you through every step of the journey. We offer a complete, end-to-end service for those ready to transform their living spaces. From the initial concept and design, through to the build and final fit, our expert team is with you every step of the way. Together, we’ll craft spaces you’ve only ever dreamed of—until now. Because bringing your vision to life isn’t just our passion—it’s our purpose. With showrooms in Washington and Cleadon, you can explore our designs up close and start visualising the home you've always dreamed of. Our friendly team are on hand to help, so why not get in touch today to arrange a free quote? Call us on 0191 415 5655 enquiries@premiercrafts.co.uk www.premiercrafts.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

47 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with premier crafts

Very happy with premier crafts. This was the second time we used their help (first time was 10 years ago). The whole journey was very professional and smooth and the work has been done to a very high standard. We are very pleased with the outcome.

July 1, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Thank you for your review and for trusting us again with your beautiful new home. It was lovely to work with you again.

Rated 5 out of 5 stars

Excellent service

Excellent service. From design to installation Premier Crafts have been professional and helpful. Work was completed quickly and the furniture is definitely built to last. Very pleased.

September 2, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Thanks so much for your lovely review, we will pass your kind words on to our team.

Rated 5 out of 5 stars

Thank you all so much what a excellent…

Thank you all so much what a excellent job you have done, from Jason designing it to the plasterer and electrician, Rebecca in the office keeping us informed throughout the process and Dave who fitted the bathroom. We are the moon and will certainly be getting back in touch for our ensuite.

September 8, 2025
Premiercrafts logo

Reply from Premiercrafts

Thanks so much for your review Jackie, your bathroom looks stunning! It was a pleasure working with you and we look forward to working on your en-suite very soon!

Rated 5 out of 5 stars

First class Kitchen

From start to finish Premiercrafts did a wonderful job. Arran gave us a brilliant design for our kitchen and Paul made it happen. His attention to detail was second to none, he clearly took pride in his work and it showed in the result. we couldn't be happier.

July 21, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Thanks so much Alison, we will pass your thanks on to Arron & Paul. Lovely working with you on your dream Kitchen!

Rated 5 out of 5 stars

Kitchen Installation

We recently had our new kitchen installed and couldn't be happier with the result. From start to finish, the experience was outstanding —every detail had been carefully thought through, combining style with practical functionality.
The customer service throughout the process was equally impressive. Communication was clear, timely, and professional, and we always felt listened to. Any questions or changes were handled promptly and with a real sense of care and pride in the project.
The quality of the kitchen itself is second to none. You can tell just by opening a drawer or running your hand along the worktops that this is a product built to last.

Special mention has to go to the fitter, whose talent and attention to detail were exceptional.

We’re absolutely thrilled with the end result and would recommend this team to anyone looking for a kitchen that delivers on both design and quality, backed by genuinely excellent service.

July 14, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Thank you so much Ros, it was a pleasure being back in your home to transform yet another great space! Thanks for always putting your trust in us!

Rated 5 out of 5 stars

Exceptional Fitted Wardrobes

Excellent service from the beginning with Jason the design consultant.
Paul who fitted the wardrobes was fantastic who worked swiftly and accurately and did an amazing job!! We had absolutely no complaints at all about his workmanship. Paul hoovered up each night and left the place spotless. All rubbish was collected everyday.
We were very pleased with the design and especially the quality of the wardrobes and the final product fits and looks amazing
Thankyou Premier Crafts

May 28, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Thanks so much for your review Anne, your bedroom looks fabulous & it was a pleasure working with you!

Rated 5 out of 5 stars

New Kitchen.

So pleased we chose Premier Craft to fit our kitchen. Everything ran smoothly from start to completion. Very professional friendly tradesmen. Craig did a fantastic job fitting the kitchen. Really good guidance from Aaron with the design. Richard did a brilliant job keeping us informed of the installation process. Would highly recommended this company. Ann and Paul.

May 1, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Thank you for your kind review Paul! We're so pleased you're happy with your kitchen and the service you received—it means the world to us.

Rated 5 out of 5 stars

Very professional and caring personnel

Very professional and caring personnel. Timely and knowledgeable 😃. The bathroom looks fantastic! The cleaning service after completion was lovely.
I would recommend Premier Crafts to everyone 😃❤️

June 9, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Thank you for your lovely review Janine, we hope you enjoy your beautiful bathroom!

Rated 5 out of 5 stars

We had our kitchen

We had our kitchen, dining room and sun lounge converted into an open plan living area and our utility room refitted.
This involved knocking down walls, plumbing, electrical, plastering and joinery work as well as completely redesigning the kitchen and utility areas.
Aaron led on the design and project management supported by Richard who was always there to help with any queries we had. The tradesmen were all great, professional, friendly and hard working. Disruption was kept to a mimimum and much of the work was done whilst we were on holiday.
The end result is fantastic, it has completely transformed our house and so a big thank you to all involved.
I have no hesitation in recommending this company.

June 25, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Thanks so much for your review Jim, your new space looks incredible! Thanks for trusting us with your ideas, it was a priviledge bringing them to life for you.

Rated 5 out of 5 stars

Excellent company

Very professional and friendly service from design to fitting.
Work has been finished to an extremely high standard within agreed timescales.
We have been so impressed with the whole process that we have already booked Premier Crafts to fit our new kitchen.

June 13, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Thank you for your lovely review, Tom & Wendy! Your bathroom turned out beautifully, and we’re so excited to start bringing your dream kitchen to life next.

Rated 5 out of 5 stars

Top quality kitchen

Premier Crafts have been friendly, professional and efficient from the very first meeting I had with Rebecca at the Washington showroom to then discussing my kitchen design with Aaron at the Cleadon showroom. Aaron suggested great ideas for the best use of the space due to his expertise in design.

During the kitchen fitting, Richard communicated all schedules to keep me up to date on the project which I found not only very considerate, but also helpful. Reese, Jake and Paul could not have worked harder to get the job done in the short time that had been advised. All of their finishing touches have been completed to a very high standard.

I hugely appreciate all the extra personalised finishing touches that go over and above what is required. For example, the cleaning service offered once the kitchen had been fitted, plus the coasters and chopping board to match the work tops.

I would highly recommend Premier Crafts to anyone who is looking for a new kitchen. Thanks again to all of you I have mentioned and the wider team for all your hard work.

June 6, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Hi June, thank you so much for your kind words. It was an absolute pleasure bringing your dream kitchen to life. It's a beautiful space and we are delighted that you love it! Thanks for trusting us.

Rated 5 out of 5 stars

Premier Crafts - Top Class

Premier Crafts were top class from start of the project to hand over. We had a full bathroom renovation including, new plumbing, electrics, plastering, panelling and tiling. All the work was carried out to a high standard and I was well informed throughout the project. All the staff at premier were great and have a high level of craftsmanship. Our bathroom has turned out better than we had imagined. The initial design process and specification choices goes into a lot of detail allowing you to choose exactly what you want and the design can be altered to suit your preferences. We went through this process a few times with Jason who gave us some great recommendations helping make the best of the space and to narrow down our final choices and colour schemes. I’d like to extend my thank you to Jason, Reece, Jack, Mark and Tony for creating our dream bathroom.

May 23, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Thank you so much for your kind words Ben, your bathroom is beautiful. You are doing a wonderful job of preserving the history of your house with thoughful and elegant design choices. Sending best wishes for the future and please give Brie the Dachshund a little cuddle from us!

Rated 5 out of 5 stars

Excellent kitchen design & fitting

Can’t rate the team at Premier crafts high enough. We had a kitchen and booth seating design thought out and with some minor tweaks from Aaron my dream kitchen was realised. We have secret doors with hidden wine racks a fantastic breakfast cupboard and pan drawers galore.

The team were fantastic installing it with special thanks to Paul the fitter who really is a perfectionist. Can’t thank you all enough.

May 1, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Thank you so much for your feedback Chris, your kitchen looks incredible! Enjoy the space and thanks for trusting us with your vision.

Rated 5 out of 5 stars

High quality and exceptional service

We had our bathroom totally refurbished by Premier crafts. I had an idea in my head what I wanted and other companies said it couldn't be done. When Jason visited the first time he was not phased and embraced our ideas. We could not fault any part of our refurbishment. From design, building work to completion everything was done with such professionalism and perfection. Our fitter Dave worked to perfection and kept us updated at every stage. We are truly over the moon with our stunning new bathroom. I would recommend Premiercrafts in a heart beat. Every single member of their team were so professional and helpful. I think it's very rare to find a company with such high standards and great customer service. A big thank you to the whole team involved. Miriam & Ron.

May 16, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Thank you so much for your lovely feedback. We are so happy that we were able to create your dream bathroom for you!

Rated 5 out of 5 stars

Had new kitchen installed by Premier…

Had new kitchen installed by Premier crafts in February. From planning to final fitting everything was done professionally. Aaron was a great help putting the design together while Helen helped us decide which colour and pattern combination of doors, worktops and floor would work best for us. The fitting itself was well organised,. The old kitchen was dismantled and taken away on day one and replastered by the end of day two. Then electrician, plumber and fitter all worked together giving us a usable kitchen within just over a week. MJM flooring the finished the floor a few days later and we were done..We then had a visit from Helen who gave all the cupboards and draws a good clean which was a nice touch.
A few days after the final payment had been made we discovered a couple of small chips on a kickboard and filler which were rectified hassle free with a quick phone call.
All in all would highly recommend.

March 19, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Hi Andrew, Thanks for the review. We would love you to share any before and after photos on this review if possible?
Great to hear how happy you are with the whole Premier Crafts process & we hope to see you again in the future 😀

Rated 5 out of 5 stars

I can highly recommend Premiercrafts to fit a new kitchen

I can highly recommend Premiercrafts to anyone looking to replace their kitchen. I’m thrilled with the result and with the whole process. I was anxious to retain the wall tiles that were fitted by my late partner when I decided to look for a new kitchen. Aaron listened and drew up plans that suited the small space and improved a few things for me. Richard and Aaron helped me to choose colours that would complement the original wall tiles and I was given a date for fitting. The date arrived and the old units were removed with great care. I was thrilled that the original wall tiles were retained in excellent condition. Paul, the fitter, is a highly skilled professional. Nothing was too much trouble. He did all the new plumbing and fitting himself and I was shown the work as it progressed. The work was completed on time and with very little disruption during the time it took. Aaron visited at the beginning and end of the process and everything was checked thoroughly before it was signed off on completion. Thank you to everyone at Premiercrafts for my new kitchen and for helping to preserve the memory of my late partner into the process.

May 13, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Hi Judith, thank you so much for trusting us with preserving your memories. Thanks also for your lovely feedback and we are so happy that you love the finished result!

Rated 5 out of 5 stars

Fantastic job!!!

Recently had a new bathroom fitted with Jason and his team at premiercrafts and couldn’t be happier! Had an excellent experience from day one and will be recommending them to anyone wanting any home improvements! Also have to say Morri the fitter was superb and a true gentleman! Thanks again to everyone involved

March 17, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Many thanks for the work Paul! It was a pleasure!

We hope to see you again in the future!

Rebecca

Rated 5 out of 5 stars

We’ve used Premier Crafts twice now and…

We’ve used Premier Crafts twice now and were extremely pleased both times. Customer service is good and the fitter worked very tidily.

February 27, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Thats great to hear! thanks for the positive feedback.

Rated 5 out of 5 stars

Superb New Kitchen & Experience

We couldn’t be happier with our superb new kitchen, designed and fitted by Premier Crafts.

Within this project, Premier Crafts also assisted with a remodel, including knocking down a structural wall.
We would highly recommend them and have used them in our previous house for a kitchen and two bathroom projects, a testament to their high quality service.

They were able to translate our ideas into reality and make us aware of our options and key things to consider. They supported our unique design ideas and the finished product is better than we could imagine.

Every member of the Premier Crafts team is really friendly and helpful, with really great communication and excellent customer service.

April 1, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Thankyou so much for the lovely review Nuala!

It was an absolute pleasure working with you!

We are just as inlove with your kitchen as you are!

The Premier Crafts Team

Rated 5 out of 5 stars

Highly Recommended Company

From speaking to Jason about what we required for a change in our bathroom we have been impressed with the communication and service from Premiercrafts. All timescales were met and the site visited for inspections, Tony, the Fitter, was exceptional in his professionalism and respected our home when working. He was a perfectionist when it came to all aspects of fitting tiles, floor tiles and fittings. Nothing was too much bother, we would highly recommend Jason and Tony if you are considering a replacement bathroom.

January 20, 2025
Unprompted review
Premiercrafts logo

Reply from Premiercrafts

Many Thanks Sue! It was an absolute pleasure!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look