Premier Holidays Reviews 

Was supposed to be the holiday of a lifetime.
We flew to Chang Mai Thailand on 10th Oct 24 when we arrived our transfer driver told us that we could no longer go to the hotel that we had booked because of flooding (all the Guests had been moved out on the 4th Oct 24) so we were moved to another hotel which was still in the flooded area and a long way from where we wanted to be, There were many other Hotels in and around the Old Town of Chang Mai that were not affected by the flooding where we could have been put. Premier holidays told us that the first that they knew of the flooding was when we were in flight. We tried to phone the help numbers but they were Thai speaking.
We eventually managed to speak to Premier holidays and get ourselves moved to our next resort early which meant that we missed out on seeing Chang Mai.
We find it incredible that a company offering holidays to Thailand did not know about the flooding until a week after it happened and that a Hotel they were using was flooded and then to put there guests into the flood area with no information.

I would like to.praise the Premier Holiday Staff for their efficiency when booking my recent holiday to Alderney.
Everything was well planned even reminding me of things to consider before embarking on the holiday.
All the holiday went smoothly & The Braye Beach hand picked hotel was excellent.

Just back from a holiday to La Place hotel in Jersey. Everything was perfect. We booked over the telephone with Premier Holidays who dealt with our booking very professionally and would certainly book again.

Unbelievable! Before you've even booked with this company, they've ripped you off by advertising a premium number to call them on to discuss and book your holiday.
When I contacted them recently to book a holiday to Guernsey, I didn't realise that the number listed on their brochure (0844 937 777) was a premium number, i.e. they charge customers an extortionate amount just to call them! I've just received my mobile bill for August and found that I've been charged £9.20 for a couple of short phone calls to enquire about the holiday we were interested in and which we eventually booked.
If this is how the company treats customers who are trying to do business with them, I certainly won't be booking with Premier Holidays again on principle.
If you look more closely at the brochure, you'll see another 0344 number listed in smaller lettering for customer services....very crafty!
Obviously, they're not satisfied with what they're making out of clients who book through them!!

UPDATE - CREDIT WHERE CREDIT’S DUE!!
Since posting my review, Premier Holidays have responded in double-quick time, partly explaining the situation but also arranging a refund of the £9.20 I unwittingly spent contacting them on their premium rate number!
I thank them very much for responding so quickly but still find it unbelievable that a company, hoping to attract new clients and book their holidays, think it’s a good idea to charge those clients who phone them at a premium rate?!
Possibly it’s time for them to look again at their policy with regards to this. Why have a premium rate number in the first place🤔?!

Booked with Premier to go to Australia to include stop offs in Singapore and Sydney with a 14 day self drive sandwiched in between. Having paid over £10k for this holiday I expected far better customer service. Their set response was to speak to your travel agent but they were unable to assist as they need the same info from Premier. Being regular international travellers, the Premier customer service is nowhere good enough compared to the likes of Kuoni who we have used on several occasions. Having not yet travelled I am starting to get a little nervous taking in to account some of the recent reviews and Premier’s penchant for blaming anyone else except themselves by not taking responsibility.

Haven’t left the country yet so can’t comment on anything further than the Check in experience. Paid just on £9,000 to Premier Holidays to arrange flights and hotels for our trip of a lifetime on the Rocky Mountaineer,Vancouver and Las Vegas. After being unable to check in online imagine my horror finding myself having been placed on Standby but my husband being allocated a seat. How on earth does that happen for a booking if just 2 people?? On check in at the airport I was eventually allocated a seat on a different row and section! Spoken to the airline who said this is because Premier block seats and unfortunately nothing they can do. They said there are no 2 seats together that they could allocate to us. As a nervous flier this has really upset me. Tried to contact Premier but had to leave message. No return call as yet. So very disappointed not a great start to a holiday of a lifetime.
Edit: Response to Premiers Response.
Received no communication from you at all following our booking through Hays Travel to indicate that no seats would be allocated until we independently checked in ourselves. Received nothing advising us to upgrade or book seats in advance I decided to do this myself and that’s when I found that only my husband had been allocated a seat and I was on a Standby list. I contacted Hays Travel earlier in the week when I found this out. They contacted yourselves and were informed that I was booked on but should let the airport staff know and they would put us in seats together. Hays also informed me that Premier Holidays DO BLOCK seats. Just to confirm that we didn’t get seats together as the plane was full. Once they found me a seat I received a text from Air Canada thanking me for being on the Standby List and they had finally got me a seat!! I find it very convenient that you say you didn’t get my message, which was left on your answerphone. I have the data to prove it.

We wanted to celebrate my 55th Birthday in style and I'd always wanted to go to Vietnam; I researched flights, hotels, excursions, transfers and guides and found it quite expensive. I contacted Premier Holidays, handed them my itinerary and challenged them to put together an adventure for my wife and I and, boy, did they deliver!! Everything was perfect! From the moment we boarded our Emirates flight at Birmingham we felt completely looked after; we were escorted through every excursion in Hanoi, HaLong Bay, Hoi An and Saigon, and thoroughly spoiled throughout. The hotels were superb, the cars, buses and speedboats (!!) were immaculate and the staff were out of this world.....and all for £2K less than I could do myself! A truly wonderful experience, and one that we hope to duplicate for our next big adventure next year. Thank you so much for making this such a special birthday present.

Excellent customer service throughout the hotel.
Friendly staff.
Amazing breakfast.
Valet parking a nice bonus.

We have just returned from our holiday to Koh Samui Thailand . We have booked our last eight holidays with Premier Holidays because of there brilliant customer service and knowledge of any destinations that we have travelled to in the past . They have always been very competitive regarding any bookings we have made , and wouldn't hesitate to recommend to any potential customers. Thankyou and we'll be in touch for our next adventure!

Kayleigh was extremely helpful & speedily responded to all requirements. Very competitive prices were provided & I have no hesitation in recommending this company.

A great holiday to Thailand with Premier Holidays.
Appreciated being able to tailor the trip to our needs re. length of stay, type of hotel etc. The reps accompanying us during the transfers were first class - really helpful. Accommodation at both hotels was excellent and suited us very well. Will definitely be booking with Premier again

Just back from a trip, organised by Premier Holidays, to South Africa. Everything went like clockwork: flights: transfers; hotels; car hire allowing us to have the worry free holiday we so much wanted. The hotels we were booked into were of a very good standard and all in very safe, interesting areas which made exploring and organising the various trips we enjoyed whilst in South Africa very easy. Such a beautiful country, made very easy to appreciate by the excellent service that Premier supplied us with.

They sorted our honeymoon to Italy. Overall nice room and flights etc sorted however even though we specified beachfront hotel we ended up being placed on top of the mountain/cliff with no access to any beach. Dissapointed with some of the other elements, so would recommend a different tour operator.

Date of experience: Aug 2022

Response to their Response:

The below response from Premier Holidays is not adequate and an attempt to remove my rating 😂

Premier Holidays and Premier Travel are part of the same group so my trustpilot review still stands. Furthermore there dosent seem to be a page on trustpilot for Premier Travel and 2 days after i posted this review i was contacted by your colleague at Premier Travel so this review was fed back to them.

Not a fan of companies trying to delete reviews in this manner.

Premier organised a fantastic trip. 3 cities in three separate countries plus a resort stay in 16 days so a big ask. We had the best time. Great flights, effortless transfers between the airports and the hotels. Fantastic hotels in fab locations. All staff welcoming & attentive. Booking the trip with them was easy. They were happy to keep refining the plans until it was exactly right for us. Lots of info provided re travel/health & things to do. Would highly recommend Premier

Premier Holidays were good communicators and well organised. The price was good and the Welbeck Hotel in Douglas IOM was excellent. We would book with them again

We have recently returned from a very memorable holiday in the USA. Premier were very helpful from the outset in accommodating our wishes in terms of flights and itinerary. Holly always corresponded with us promptly and answered our queries along the way,
We have used Premier a few times in the past and have always had a positive experience. Would definitely recommend, thank you.

I am deeply disappointed and frustrated with the service provided by Premier Holidays. My wife and I had booked a vacation through our travel agent, who used Premier Holidays for the arrangements. The trip was meant to celebrate my wife's 50th birthday. However, due to a catastrophic event in our home country of Israel, which has resulted in close to 1,000 deaths and hundreds kidnapped, we found ourselves emotionally unable to proceed with our plans. This tragedy has affected us personally, as we have friends and acquaintances who are either among the deceased or are currently missing.

We immediately contacted our travel agent to request a postponement of our trip. Despite the urgency and gravity of the situation, Premier Holidays refused to accommodate our needs. Worse, they misrepresented our situation to the hotel, stating that we wanted to cancel because a family member was not feeling well. This was a blatant misrepresentation of the gravity of our situation.

After speaking directly with the hotel, they were willing to find alternative dates for us. However, Premier Holidays informed us that their ground handler in the Maldives was not willing to amend the booking and would charge a 100% cancellation fee. This shows a complete lack of empathy and understanding for our situation, not to mention poor communication between Premier Holidays, their ground handler, and their partners.

The financial loss we are facing is significant—more than £10,000—if we don't travel. Given the emotional and psychological state we are in, the last thing we needed was to deal with a company that shows such a lack of compassion and integrity. I would strongly advise against using Premier Holidays for your travel needs.

Everything went very smoothly. Great flight from Humberside which is local to us and a nice quiet airport, no queues. The hotel was super in a fantastic location. Pomme D’Or in St Helier, Jersey.
Premier Holidays are a great company - helpful and friendly. Would recommend.

Everything was provided as expected. The flights were on on time and the hotel room and meals in the hotel were all excellent. The hotel staff were very friendly and welcoming. In fact the whole trip was one very pleasant experience.
Communication received was timely and well laid out.

First stay on the Scilly Isles. Excellent hotel and location- great holiday - Premier Holidays delivered a great experience