Premier Polytunnels Ltd Reviews 44

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

What can I say from start to finish an outstanding company From coming out, to building to support through out they have been amazing From being on the end of the phone to offer support shou... See more

Company replied

Rated 5 out of 5 stars

I’m so pleased to have found Premier Polytunnels online some years ago. Their products are sensibly priced with a wide range of options. Great spares service too with speedy delivery and a friendly, h... See more

Company replied

Rated 5 out of 5 stars

These guys are just great to deal with, so very helpful and very patient. When you make enquiries or ask for pricing they are not pushy nor do they bombard you with emails, they just let you be and c... See more

Company replied

Rated 5 out of 5 stars

Ordered a tunnel online store, delivered when expected, easy to build with a pal over 2 days. Tunnel bossed the winds no bother. Ladies in office great, nothing too much trouble for them, fitting guid... See more

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Company details

  1. Garden Building Supplier
  2. Greenhouse

Written by the company

Premier Polytunnels is a family run business with more than 35 years experience in the design and development of polytunnels. We use our expertise to bring you a stronger, more reliable, top quality, affordable polytunnel - all backed up by the very best customer service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

44 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Received my new Polytunnel within 3…

Received my new Polytunnel within 3 days of ordering. Excellent instructions with the help of videos, completed in a couple of days.
The service and staff are top notch and go the extra mile.
Loving it

June 13, 2025
Unprompted review
Premier Polytunnels Ltd logo

Reply from Premier Polytunnels Ltd

Thank you for your great feedback!

Rated 5 out of 5 stars

Fantastic

Fantastic. The team really do go above and beyond for their customers. Wouldn’t hesitate to recommend to everyone I know

June 27, 2025
Unprompted review
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Reply from Premier Polytunnels Ltd

Thank you for your great feedback!

Rated 5 out of 5 stars

upcycled structure

We had an upcycled structure that we didn’t want to go to waste and had an idea into making it into a polytunnel on our allotment.
Deborah in the office was very helpful and patient with my questions not only via the email and also over the phone. She answered all the questions and nothing was any trouble to her. She offered a couple of options on the pvc cover, including fixings.i would recommend them any time , just a shame we had to do all the work ourselves . Laughter.
Thank you again, Qualityof the product is superb and came packaged well too .
Very friendly and helpful .

April 30, 2025
Unprompted review
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Reply from Premier Polytunnels Ltd

Thank you for your great feedback, Dominika, and for the picture you shared with us of your newly-covered upcycled structure - you've done a great job!

Rated 5 out of 5 stars

What a breath of fresh air this company…

What a breath of fresh air this company is!

When my polytunnel door finally succumbed during a winter storm, Premier Polytunnels stepped in and built a new door and frame to fit my needs exactly, supplied a new cover and delivered them in person within a couple of days at a time that suited me. Despite coming with full instructions and having excellent video tutorials online, the Premier Polytunnel staff spent time advising me on my exact needs and gave me some really helpful tips on refurbishing my 15year old polytunnel which helped the work go really smoothly. Thanks to their excellent service and products I now have a ‘like new’ polytunnel all ready for the growing season ahead!

March 29, 2025
Unprompted review
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Reply from Premier Polytunnels Ltd

Thank you for your very kind feedback, Angela.

Rated 5 out of 5 stars

Brilliant service and fantastic company…

Brilliant service and fantastic company to work with, had a few polytunnels built now and the quality is brilliant. Help is always available there for any issues or advice....

February 13, 2025
Unprompted review
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Reply from Premier Polytunnels Ltd

Thank you for your great feedback, Ben.

Rated 5 out of 5 stars

We've had a brilliant experience

We've had a brilliant experience with Premier Polytunnels. Communication and service have been excellent. We would highly recommend them.

February 5, 2025
Unprompted review
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Reply from Premier Polytunnels Ltd

Thank you for your great feedback. We look forward to seeing the pupils' growing journey.

Rated 5 out of 5 stars

A very positive experience

From start to finish, I had a very positive experience with this company. Great prices, materials delivered in good time, construction team friendly and hard-working and communication very good - by both email and their fantastic out of hours phone service. I would certainly buy another tunnel in the future!

January 20, 2025
Unprompted review
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Reply from Premier Polytunnels Ltd

Thank you for your lovely review, Chris. Wishing you a (Sow) Successful 2025 growing season!

Rated 5 out of 5 stars

Great team

I fully appreciated the way the team here have helped with any questions, queries and support that I have needed. Top notch.

August 15, 2023
Unprompted review
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Reply from Premier Polytunnels Ltd

Thank you for your great feedback, Matt.

Rated 5 out of 5 stars

Top quality firm to deal with…

Top quality firm to deal with from start to finish. Very helpful & gard working installation team. Would definitely use again.

August 24, 2023
Unprompted review
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Reply from Premier Polytunnels Ltd

Thank you for your great feedback, Ian.

Rated 5 out of 5 stars

What a refreshingly fabulous experience…

What a refreshingly fabulous experience dealing with Premier Polytunnels. A self confessed newbie that knew nothing about polytunnels yet wanting to get into growing our own a Google search flagged Premier as the most local to us and with what looked like a broad range available. We were not disappointed when we visited. Friendly, helpful, and very knowledgable. Nothing was too much trouble. A pleasure to have spent time discussing any understanding what is available. I have no doubt it will be an equally positive experience once we order and have it installed.

October 20, 2023
Unprompted review
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Reply from Premier Polytunnels Ltd

Thank you for your great feedback, Chris.

Rated 5 out of 5 stars

Great customer service and very helpful…

Great customer service and very helpful advice. I am happy with my purchases and so are my plants. Will definitely be purchasing again from them in the future.

October 20, 2023
Unprompted review
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Reply from Premier Polytunnels Ltd

Thank you for your great feedback, Lee.

Rated 5 out of 5 stars

A great company

A great company. Have been dealing with Premier Polytunnels for many years.
The quality of the product and service I have received has been outstanding.
Always friendly and helpful on the phone and good communication by email.

October 21, 2023
Unprompted review
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Reply from Premier Polytunnels Ltd

Thank you for your great feedback, Andy.

Rated 5 out of 5 stars

Customer service heaven

I recently contacted Premier Polytunnels, initially after some construction advice. I spoke with a lovely lady in the office who was very helpful and invited me down to their site to have a look at what they had to offer. Being a typical tight Yorkshiremen, I didn't intend on buying one just picking their brains on how to do it on the cheap. All the staff on site were very helpful and gave me plenty of advice.
I strongly believe that good customer service creates you buisness.... by the end of the day I ended up buying one of the products....need I say more.
My plants will now reap the rewards! Many thanks

September 13, 2023
Unprompted review
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Reply from Premier Polytunnels Ltd

Thank you for your great feedback, Robbie. We're always happy to help.

Rated 5 out of 5 stars

Highly recommended

Professional, friendly and always happy to help.
Would highly recommend.

October 11, 2023
Unprompted review
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Reply from Premier Polytunnels Ltd

Thank you for your great feedback, Jonathan.

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company. They couldn't do enough for me and nothing was too much. I would highly recommend using them!

October 20, 2023
Unprompted review
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Reply from Premier Polytunnels Ltd

Thank you for your great feedback, Sean.

Rated 5 out of 5 stars

Fantastic company

Fantastic company. I went into this purchase as a complete novice and I found all the help I could’ve possibly wished for. They are friendly, knowledgable and helpful. I had several conversations with a young lady named Debbie, and was guided through the whole process of choosing what I needed and tadvice on how myself and my husband could construct the polytunnel. I would wholeheartedly recommend this business to anyone .

October 17, 2023
Unprompted review
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Reply from Premier Polytunnels Ltd

Thank you for your great feedback.

Rated 1 out of 5 stars

Rude, untidy and unprofessional

The men who came to fit the polytunnel were lovely but they left a complete mess behind them and items got damaged because they were left out in the rain. Deborah in the office is incredibly rude and unpleasant. I would not use them ever again.

October 11, 2023
Unprompted review
Premier Polytunnels Ltd logo

Reply from Premier Polytunnels Ltd

Thank you for your feedback - we take all feedback very seriously.
We are not surprised to receive your review, however, we must reply to your review which is entirely unfair and untrue.
Your husband contacted us in July to ask us to refurbish and re-cover your old polytunnel (not supplied by ourselves). He provided photos, showing the deteriorated state of the tunnel.
We provided a quote for materials and 1-day of construction (with our first availability being October), which was accepted by your husband.
We contacted your husband in Oct to arrange a day for construction. Our quote stated that the 1-day construction was based on the tunnel being stripped back ready for our arrival on site. Your husband had missed this and, as you were away on holiday and he said he did not have time to do this, he requested that we strip the tunnel, increasing time on site to 2-days.
We arrived on Weds 11th Oct to strip the tunnel and begin the refurbishment. We were back on site on Thurs 12th Oct to re-cover the tunnel and complete the work.
As stated on our invoice, payment of construction is due and owing on completion. We emailed you on Fri 13th Oct with payment details. You emailed back to clarify the price.
We then called you on Weds 18th Oct to check you had received our email, clarifying the balance due and owing. You said payment would be made by the end of the week and we thanked you.
You then sent us an email later raising 2 issues - We were surprised to receive your email as you had not raised any concerns during our 2 days on site, in your email, or during our phone call.
Your first issue was that you believed our team had left gardening products outside the tunnel which you say were rained on and blown around, leaving the site untidy - We strongly refute this claim and can say with certainty that the only items left outside the polytunnel were the items which were already outside upon our arrival, and which are shown to be outside in the photos provided in July.
Your second issue was you believe the doors should have a bolt on the inside and outside, which we advised that although this is not normal practice, you can certainly add extra bolts if you wish.
In addition to confirming that we did not move and leave anything outside the polytunnel, we also pointed out that we did leave the site tidy and removed all the waste from site. Our quote states that waste will be left in a neat pile for the customer to remove, or that if you want us to take it away, there is a charge for this (as we cannot take waste to the tip free of charge). Our team filled our van with the waste and we did not charge for taking it away.
We did not mention during our communication with you but will note now, we also ensured the water and electrics in the tunnel were in place and working before we left - We are not plumbers or electricians and would not usually be involved with these works, however our team always go above and beyond.
You then emailed us again today to say that your gardening products had been rained on, that you “know” polytunnel doors should have a bolt on the inside and outside, and that you pay bills at the end of the month.
We believe that a friendly phone conversation is the best way to deal with any concerns, so that issues can be discussed and resolved amicably. Therefore, Deborah tried to call you, however you did not answer. She was able to get an answer from your husband. Deborah and your husband have had numerous friendly conversations by phone and email before today. She said “hello, I’m just calling as we’re having a little issue regarding the payment”. He replied “you stop right there, lady. I’m telling you right now, lady, if you want my wife to make the payment, you’ll have to chase her for it”. We ended the call.
It is a shame you felt the need to leave an unfair, untrue and potentially damaging review for a hard-working small business who went above and beyond for you, from start to finish.

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