Premierprint Reviews 28

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Great prices, fast delivery, quality prints, and a lovely team. Thanks Premier print, we are very happy with our large scale window

Rated 5 out of 5 stars

Quality was exactly as we expected and needed for our event. Arrived in time despite a small delay which PP were quick to rectify. Considering there is not much difference between single colour p... See more

Company replied

Rated 1 out of 5 stars

Really poor service. Was emailed to say the prints had been left PP and were with the courier. On the day they were promised, I called to chase and they hadn't even left their building due to a pr... See more

Rated 5 out of 5 stars

I've been a wedding stationer for 5 years and finding a good quality printer is SUCH hard work! I ordered 2 x A0 signs with drill holes for my own wedding and the quality is fantastic. The matt lamina... See more

Company details

Information provided by various external sources

Premier Print are printers


Contact info

4.1

Great

TrustScore 4 out of 5

28 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Fantastic quality and team.

Been using these guys for a long time, prints are perfect and absolutely top quality, delivery is always quick and the customer service is always on another level.

Have used other companies before these guys and you get no where near the same quality or support.

Once you buy here, you will not go anywhere else.

September 16, 2023
Unprompted review
Rated 1 out of 5 stars

FAULTY ITEMS NOT AS DESCRIBED

I ordered 2 identical PVC banners that were beautiful in print quality. I was so excited to put them up. However within the first week the eyelets had rusted and created dripping orange stains down my prints. These were intended for a small business and they look a state. These were listed as suitable for outdoor use and water and weather resistant. There are PVC banners next to ours from other businesses that are in perfect condition, however the owner Damien is passing the blame over to myself for them being damaged by the salt in the air and the wet conditions (OUTSIDE) despite living on the south coast and again, this never happening to any banners that other businesses have sourced from alternative suppliers. Contacting them has been hit and miss, with a few of my emails going in answered. And then not hearing from them for a long period after telling me they’d get back to me about sourcing plastic eyelets (even though their steel ones are allegedly suitable for outdoor use but I’m the only one in the whole of the U.K. to have had issues with ‘weathering’). I’m being refused a refund or even partial refund for receiving an item not as described, and if it is then it is a faulty item. I am however being offered a small discount on my next purchase, which is laughable given the headache they’ve caused. DO NOT PURCHASE FROM HERE.

July 20, 2023
Unprompted review
Premierprint logo

Reply from Premierprint

Hello Sabrina,

Thank you for taking the time to leave us a review; I’m sorry that you didn’t feel we met your expectations. I have taken time to review the case properly and wanted to explain why this failed. Your location is on a beach, we do use steel eyelets that are not really suitable due to high salt in the air as steel can rust. You noted other banners didn’t rust in the same way because they are made from brass.

We are sorry that the banners did rust, we sell hundreds of banners weekly and our banners are suitable for outdoors use. This is the only case we’ve had since using these eyelets so it’s extremely rare and we are sorry this has happened and have taken this seriously.

On the back of this we have ordered a plastic eyelet machine and we are shortly offering this as an option as we do understand and if there is a problem we will do everything to put it right. We have also introduced a new CRM system so my team can more effectively deal with queries as I currently do all of them.

Thank you for the kind feedback regarding the print quality we do pride ourselves on this, we have refunded the order and have offered free replacement banners as we would love to put this right.

Kind Regards
Daimen
Director

Rated 4 out of 5 stars

Ordered a Foamex board welcome sign

Ordered a single Foamex board for a welcome sign for a party and it came out beautifully. The cut across the top of the Foamex could have been a little smoother, but it wasn't noticeable, the print was perfect and it arrived earlier than expected. Would definitely use again!

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Wedding Seating Plan Printed

I am so impressed with this company. I had designed a seating plan for our wedding and wanted to print an A1 poster of it that I could frame. I found Premier Print who offered something more durable and sturdy than a poster, by printing my design on a foamex board. I submitted my design around midday and selected express delivery and it arrived the following morning. The quality of the printing is perfect and the foam board is more than sufficient for what I was looking for (I selected 5mm). So so happy with the product quality and service, could not recommend enough!

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Even small orders matter to these guys!

Even small orders matter to these guys!
As a photographer, I want to go that extra mile for my customers and trying to find suppliers that do the same can be tricky.
I wanted only two small items but the communications and emails received from Damien was great.
Easy to order, great service and a keen price, what more could we need...
Thanks

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Quality and affordable!

Ordered a di-bond sign and a PVC poster for a client last week. Despite shipping being quite costly, their prices and quality can't be faulted. Thank you!

September 23, 2020
Unprompted review
Rated 4 out of 5 stars

Pleased

I order large boards from here and so far have been very pleased with the service.
4 stars because the postage is quite high but pleased otherwise.

March 19, 2020
Unprompted review
Premierprint logo

Reply from Premierprint

Thank you for the feedback, the reason why our postage is a little higher is down the the fact of the following. anything bigger than an A1 gets a surcharge with DPD with the extra packing materials, labour we use and sending with a premium carrier it actually costs us £10 to ship every order so we're making a £1.50 loss on every job. for us its essential we get the item there on time and in perfect condition.

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