Great support before buying, but after you got the deal done it's a little less and slower, but that's my experience. It took pretty much time to get things done. Dedicated VPN server is actually s... See more
Company replied
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I have tried lots of vpns, but this one is different. It deserve the 5 stars completly, because it's the only vpn that works with no buffering or lag when im watching my tv channels. Th... See more
Company replied
Currently in China and have signed up for a number of free trails. All were slow until I came across PremierVPN. Their cheap 3 day package was handy to test them out. Before my trail ended I bought a... See more
Company replied
PremierVPN provides a fantastic service! It costs just a few dollars a month, and the quality you get is superb! PremierVPN does a great job of hiding my identity and location on the internet! I had s... See more
Company replied
Company details
Written by the company
PremierVPN offers customisable Dedicated VPN solutions for both regular users looking to get the most out of a VPN and businesses looking to secure access to internal resources.
Contact info
Unit 108434, PO Box 26965, G1 9BW, Glasgow, United Kingdom
- admin@premiervpn.net
- premiervpn.net
3.9
Great
35 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We are very satisfied so far
We are very satisfied so far. Your customer representatives are very helpful. Thank you.
January 6, 2026
Reply from PremierVPN
Thank you for your kind feedback! We’re really pleased to hear you’ve been satisfied with our service so far. Our support team works hard to be helpful and responsive, so it’s great to know that’s been your experience. If you ever need anything, we’re always here to help.
Excellent customer service from Andy
Excellent customer service from Andy. Very experienced and knowledgeable.. Support also on a Saturday afternoon. Sign up to this company. Forget all the big league players and support local businesses.
November 13, 2025
Reply from PremierVPN
Thank you so much for the fantastic review! We’re really glad to hear that Andy was able to help - he’s extremely knowledgeable and always happy to support our customers, even on a Saturday afternoon.
We truly appreciate you choosing PremierVPN and supporting a local business. It means a lot to us. If you ever need anything, we’re here 24/7 to help.
– The PremierVPN Team
Good afternoon
Good afternoon, since I can't use the VPN application because it's not compatible with the programs I use, I'll need to cancel and refund the subscription since it's not working for me. I appreciate your understanding. Thank you.
October 14, 2025
Reply from PremierVPN
Hi there,
Thanks for taking the time to leave your feedback. We’re sorry to hear that PremierVPN wasn’t compatible with the specific programmes you use. As mentioned in our earlier support conversation, your subscription was fully cancelled and refunded before this review was posted.
If you ever need help in the future or would like to try one of our other connection options - including dedicated VPNs or dedicated proxies which often work with more specialised software - we’re always happy to assist.
Wishing you all the best,
Emily
Reply from PremierVPN
Thank you so much for the review! We’re really glad to hear you find PremierVPN easy to use - that’s exactly what we aim for.
If you ever need any help or want to explore features like dedicated IPs or custom DNS, just let us know. We’re always here.
Thanks again for choosing PremierVPN.
Emily
Great no hassle vpn for my phones and…
Great no hassle vpn for my phones and tablets. Nobody has hacked me since.
September 6, 2025
Reply from PremierVPN
Thank you for your review!
We’re delighted to hear PremierVPN is keeping your phones and tablets secure and hassle-free. Protecting our customers from online threats is exactly what we set out to do, and it’s great to know you’ve had peace of mind since joining us. If you ever need help setting up on more devices or want to explore our business solutions, our UK-based team is always here to help.
Reply from PremierVPN
Hello,
We take all feedback seriously, but we have no record of any communication from you regarding this issue. Our service is fully operational, and other customers are not reporting problems. Please provide your account details so we can investigate properly - without them, we’re unable to assist.
Regards,
Helen
For protecting my data on the go it is…
For protecting my data on the go it is very good, I also like the control panel for managing my employees. Speed is consistent and not had any connection issues yet.
September 6, 2025
Reply from PremierVPN
Thank you for your feedback! We’re delighted to hear that PremierVPN is keeping your data secure on the go and that you’re finding the control panel useful for managing your employees.
It’s great to know that you’re experiencing consistent speeds and reliable connections — exactly what we aim to provide. If you ever need any assistance or have suggestions, our support team is always here to help.
It's oke, but there are better out there
Great support before buying, but after you got the deal done it's a little less and slower, but that's my experience. It took pretty much time to get things done. Dedicated VPN server is actually slower then competitor like NordVPN.
Edit;
Don't do business with this company, terrible support.
July 20, 2025
Reply from PremierVPN
Hi Vncent,
Thanks for taking the time to share your feedback.
We’re glad you found our pre-sales support helpful and that your dedicated IP was delivered promptly - within 12 hours of your order. We understand your follow-up request for changes came just before the weekend, which did result in a short delay. We always aim to respond as quickly as possible, but weekend timings can occasionally impact response times.
Regarding the speeds, you were receiving around 550Mbps download and 460Mbps upload - well within the expected performance for a dedicated VPN in this DC. However, we did offer to move you to a different data centre on larger ports to see if it better suited your needs, but unfortunately, this offer was declined before we had the chance to assist further.
We’re sorry to see you go, but we appreciate you giving us a try and wish you all the best going forward.
Edit: Please note that we provide a dedicated VPN service, which can sometimes take a little longer to deliver than a simple dedicated IP—particularly over weekends. Even after issuing a full refund, we still went the extra mile by setting up an additional server for Vincent to test and continued offering support. Very few providers would extend this level of assistance once a refund has been processed.
In this case, the user was aiming to achieve maximum speeds on a NAS device with limited CPU power while using OpenVPN. We advised switching to WireGuard, which is much more efficient for that type of setup.
Best regards,
The PremierVPN Team
A user from China
Hi, there.
I’m in China, before I use PremierVPN, I was using Surfshark, Until it was totally blocked by the GFW.
Then I tried some other VPNs, non of them worked. One day I saw an ad for PremierVPN, I thought I could give it a try.
I didn’t have too much hope in it. Surprisingly it had few locations that I can connect to.
Now, it has been a year since I use PremierVPN and it still works fine.
Looking forward to the future!
December 13, 2024
Reply from PremierVPN
Thank you so much for sharing your experience Alan! It's fantastic to hear that PremierVPN has been a reliable solution for you in China and that it's continued to meet your needs over the past year. Your support means the world to us, and we’re committed to keeping our service strong and dependable. Here's to many more years of seamless connectivity! 😊
Does not work in Russia
November 27, 2024
Reply from PremierVPN
Thank you for your feedback. We’re sorry to hear about your concerns. We want to assure you that our developers, including those based in Russia, work seamlessly with no reported issues. Additionally, we haven’t received any support requests from you related to this matter.
We take all concerns seriously and would love the opportunity to assist you. Please reach out to our support team directly so we can better understand your experience and resolve any issues promptly.
I just checked PremierVPN with my restricted internet
I want to share my thoughts and experience about PremierVPN
First of all, i must mention that I'm living in a country with heavy internet restrictions while almost every site and service is blocked here with our internets; therefore we always need a VPN for our internets. But the other thing is that most of common VPN Protocols are blocked here as well; like OpenVPN, IKev2, Ipsec, WireGuard. So, most of VPNs are failing to connect here.
A few days ago i found a VPN service called PremierVPN and they're offering that their service can be work even on restricted internets so i did give it a try!
The first unique protocol that I've tested with PremierVPN was a protocol called Anyconnect. I checked their Anyconnect protocol with 3 different internet providers and it works well on all of them and it bypasses my internet restrictions with help of this protocol.
Another unique protocol that I've tested was their Stealth SSL Proxy. I have set up it with a third party client on my device and it not only bypasses my internet restrictions, but also it was so fast. I didn't noticed any kind of speed loss with my internet while connecting to their Stealth Proxy.
I'm pretty sure that Anyconnect and Stealth Proxy can be helpful for bypassing any kind of internet restrictions in China, Russia, Iran, ect. If you living in such a countries or you're facing internet restrictions, then PremierVPN can be good solution for this as it becomes my main VPN since then
November 18, 2024
Reply from PremierVPN
Thank you for sharing your detailed experience with PremierVPN! We're happy that our service has helped you bypass heavy internet restrictions in your country. We understand how challenging it can be to maintain free and open access to the internet under such conditions, and we designed our protocols, including AnyConnect and the Stealth SSL Proxy, specifically to address these challenges.
Your feedback about the stability and speed of our service is precious to us and others facing similar internet restrictions. We're committed to providing secure, reliable, and fast connections, and it's rewarding to hear that we're making a positive difference in your online experience.
Please feel free to reach out if you need assistance or have any suggestions. Thank you for trusting PremierVPN as your go-to service for overcoming internet censorship!
— The PremierVPN Team
Get a lifetime plan in $70
November 23, 2024
Reply from PremierVPN
Thank you for sharing your experience! We're glad you took advantage of our limited-time offers. At PremierVPN, we aim to provide excellent value and top-tier security for our users. Don't hesitate to reach out if you need support or feedback. Enjoy your secure browsing!
— The PremierVPN Team
I have tried lots of vpns
I have tried lots of vpns, but this one is different.
It deserve the 5 stars completly, because it's the only vpn that works with no buffering or lag when im watching my tv channels.
Therefor i'm also concidering buying and extending a longere period of my current subscription.
Also their support team is very kind.
In my opinion, this may be the vpn that i tirelessly been searching for.
The best out there.
November 10, 2024
Reply from PremierVPN
Thank you so much for your fantastic review and for sharing your experience with PremierVPN! It's great to hear that our VPN stands out and meets your expectations, especially with smooth, buffer-free streaming for your favourite TV channels.
Your kind words about our support team mean a lot to us.
Best Regards
Claire
Awesome VPN!!!
PremierVPN provides a fantastic service! It costs just a few dollars a month, and the quality you get is superb! PremierVPN does a great job of hiding my identity and location on the internet! I had some issues with installation, but thankfully someone named Andy was very quick to get back to me, and I got my VPN up and running! Andy, thank you so much for your help!!!
September 12, 2024
Reply from PremierVPN
Hello,
Thank you so much for your fantastic review! We're thrilled you're enjoying our service and providing the quality and privacy you expect. Our goal is to offer a reliable VPN at an affordable price, so it's lovely to know we're hitting the mark for you.
We're sorry to hear you had some issues with the installation. We're delighted that Andy was able to assist you promptly. We'll be sure to pass along your kind words to him—he'll be happy to know he made a difference.
If you ever have any more questions or need further assistance, please don't hesitate to let us know. We're always here to help!
Best regards,
The PremierVPN Team
Really Good Premier VPN
Really easy, simple and light on resources. I really like it.
August 8, 2024
Unprompted review
Reply from PremierVPN
Hello,
Thank you for your fantastic feedback! It's great to hear you find our service easy to use, simple, and light on resources. I'm glad to know you're enjoying PremierVPN. If you ever have any questions or need assistance, we're here to help.
Best regards,
The PremierVPN Team
Good experience with this company
Good experience with this company - thnx
July 29, 2024
Unprompted review
Reply from PremierVPN
Thank you for your review! We're glad to hear you had a good experience with us. If you have any questions or need further assistance, feel free to reach out. We appreciate your support!
The Dedicated VPN is a Top-Notch
The Dedicated VPN is a fantastic product for my little GP practice, a big thanks to Claire and Andy for getting me set up.
August 1, 2024
Unprompted review
Reply from PremierVPN
Hello,
Thank you for your fantastic review! We're delighted that our Dedicated VPN serves your GP practice well. Andy was happy to assist you with the setup and ensure everything ran smoothly.
If you ever need further assistance or have questions in the future, please feel free to reach out. We truly appreciate your trust in us and are here to support you every step of the way.
Best regards,
Claire
Needed VPN instant and it worked…
Needed VPN instant and it worked flawless and in an instant. Thx.
May 3, 2024
Reply from PremierVPN
Thank you so much for your kind review, Sebastian! We're delighted that our VPN service met your needs quickly and flawlessly. We strive for instant and reliable service, and it's great to know we delivered on that promise for you. Feel free to reach out if you have any questions or need further assistance. Thanks again for choosing our VPN!
Best regards,
Reply from PremierVPN
Thank you for your review, Joe! We're thrilled to hear that you found our service to be fast and secure. Our team works hard to ensure top-notch performance and security for all our users. If you have any questions or need further assistance, please reach out. We appreciate your support and trust in our VPN service!
Best regards,
Excellent service
Excellent service, support was very fast at dealing with any issues and the application is extremely easy to use.
April 13, 2024
Unprompted review
Reply from PremierVPN
Thank you for your kind words, Claire! We're thrilled to hear that you had a positive experience with our support team and found our application user-friendly. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. Thanks for choosing us!
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