PremiHair Reviews 

501
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

They have a very bad communication I sent emails after emails no one replies or answers the phones. I try calling the phone number it does not work it says “this phone number is invalid”. very bad cus... See more

Rated 5 out of 5 stars

I brought one pack of 10 inch kinky curly hair and done next day delivery which came as expected. Hair has a really nice soft texture and no shedding using for a top bun so havent washed yet but think... See more

Company replied

Rated 5 out of 5 stars

I ordered bundle pack of Brazillian kinky virgin hair including closure. I ordered the items on Thursday and they were delivered on Monday morning and the packaging is excellent too. Premihair kept me... See more

Company replied

Rated 4 out of 5 stars

Lovely wig, not sure if it's Brazilian or Peruvian hair but it's really lovely. Although said free wig cap on their website but mine didn't come with any wig cap. And I also tried to purchase another... See more

Company replied

Company details

  1. Hair Product Store

Information provided by various external sources

PremiHair is an online Hair Supplier based in Birmingham, UK. We offer the best quality hair products, at unbeatable prices, all available for UK and Worldwide Delivery. We accept all major debit and credit cards through Amazon, PayPal & SagePay. Questions? Email info@premihair.co.uk, call 0800 612 6946 or find us on WhatsApp 078 357 40008.


Contact info

3.8

Great

TrustScore 4 out of 5

501 reviews

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3.8

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(501)

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Rated 5 out of 5 stars

Quality hair, fast delivery

I like my wig, it needed a bit of styling but is of good quality and comfortable

January 11, 2017
Unprompted review
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Reply from PremiHair

A lovely honest review Amelia, thank you!

It's great to hear you are loving your new wig and it's high quality fit and style :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 5 out of 5 stars

Satisfied customer

Very quick turnaround and the product was as described. Good quality and great value for money.

January 11, 2017
Unprompted review
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Reply from PremiHair

Thanks for taking the time to give us such a lovely 5* review KT!

We are so happy to hear you are impressed by our speedy delivery and high quality products :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 5 out of 5 stars

Excellent Customer Service and great Products!!!

I bought the 7A Bohemian Remy Virgin kinky curls , in 3 different sizes, from PremiHair.

From the moment I placed my order online, the service was exceptional and PremiHair kept me updated on the status of my order. I received the item with no fuss as a registered delivery.

When the items arrived, I noticed I had ordered when of the sizes in the wrong extension type. I immediately called PremiHair customer services and Penny was able to organise an exchange for me on the same day!

I couldn't have asked for anything more.

January 11, 2017
Unprompted review
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Reply from PremiHair

Lydia , thank you for giving such lovely feedback!

We're so happy to hear that you found our whole shopping process exceptional and that you were impressed by our no fuss-no hassle exchange policy :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 4 out of 5 stars

Customer service

I am rating the customer service and not the product actually. I ordered a wig it didn't arrive on time l called and they handled like pros, they even refunded my postage fee. The wig was just temporary do till l get hair done it did the job.

January 10, 2017
Unprompted review
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Reply from PremiHair

Thank you so much for taking the time to give such an honest review Cynthia!

We are really sorry that due to the festive season postage backlog your item was delayed in getting to you. We really appreciate your patience and understanding and your kind words and feedback mean a lot to our team who want to make every customers experience simple :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 5 out of 5 stars

Happy customer

Bought a wig to see what the quality and service was like before I buy more. Was very happy with quick delivery and the wig itself was very good quality and lots of lovely comments!

January 10, 2017
Unprompted review
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Reply from PremiHair

Wow , thank you for the kind words Salina!

We are so happy you are looking fabulous and feeling great in your new wig! We can't wait for you to try out more of our fantastic styles :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 5 out of 5 stars

Have an excellent customer service. Product just like advertised.

I bought two wigs from premihair. Feels soft. I haven't used it yet. Excellent customer service

January 10, 2017
Unprompted review
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Reply from PremiHair

Thank you so much for your kind words Anigbo!

It's so lovely to hear that you love both your wigs and that you had such a positive experience with our team members :)

Once you've tried them on make sure you share your best pics with us on social media for £5 off , use the #mypremihair

xxx

Rated 1 out of 5 stars

Truth can only be told

I brought 100% Remy Human Hair Hand-Tied Full Lace Deep Wavy Wig – Apr Lady
£139.99
It's says the length is 18
I thought good price read the reviews it should seem ok.

Well u think it always goes ok cause of other people's reviews
But I start to wonder if it the company it self ?

U can not advertise a hair which is not the length at all. When I received it nooo way
The length was 8-10 basically so
Short it don't reach the top of my shoulders.

The picture ok u showing a young female which is America base picture on website, but it would be more perfect if premi hair took the picture .

I know it my fault a little but not really u can't say 18 length and what I got is a lil bob of hair for . The dolly head does not show u the full length aswell
Absolutely charging people 18 but giving a size 8-10

Rip off to be fair couldn't be bothered to send it back the hair it be to long payment back
Iit was embarrassing I still got the hair but really vex cause it not 18 and £139 for hair plus 7.50 next day delivery

I read more reviews the bad ones and good ones and some of them don't seem to add up how can someone like the same hair I brought knowing it 8-10 not an 18 length but a good review not doubting but u pay for what U want to buy .
I feel I should get my full money back or a new lace wig they should send me back a 18 inch
U can not talk to these people which others have stated
There another review aswell which is the similar what I'm saying that was 3 days ago

There other reviews and to me it seems they haven't listens or took on the bad reviews to approve

I do hair plus I do hair in America and travel places for people but it's ashame cause the hair is nice but curls drop out straight away
I did receive it for next day delivery with wig cap included
The wig size is correct medium the delivery was better for the hair
But I will carry on using london virgin hair 250 %destiny
Truth can only be told

Now they said that I never made any contact which I sent a email plus I made phone calls and I couldn't get threw many times and yes I gave up
The bad apporiate language is not there
But ok cause I won't be getting hair form there anyway

January 10, 2017
Unprompted review
Rated 1 out of 5 stars

Disreputable Company, description doesn't match goods

I ordered a silk base closure with a free part size 10" #1. Went I came the only thing correct about it was the colour I had received a lace base closure with a l shaped part size 12" #1. When I called up I was told to send a picture to double check I had the right order, I was told I had. I was repeatedly lied to when it was clearly obvious that this was not what I had ordered and told that I'd been upgraded of all things! On top of that the hair was really not worth the money and the quality atrocious. I would never buy from these people again!

Premihair do not seem to grasp the fact that what they sold me on their websit is not the product I received. Goods should match their description perhaps they should look to the Consumer Rights Act 2015. It would just be nice if they acknowledged the fact they made a mistake.... .... unless they knowingly mislead their customers

January 7, 2017
Unprompted review
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Reply from PremiHair

Hi Jade,

Thank you for raising your concerns, we understand a member of the team has been in contact and has arranged a hassle free full refund for you on this product.

We are so sorry you were not 100% satisfied with your product but we can assure you the item you received was our premium opal closure. Due to low stock levels our 10'' premium closure was out of stock , so all customers were upgraded free of charge to our 12-14 inch closures as a gesture of good will.





Kind Regards,
Premihair

x

Rated 5 out of 5 stars

Loved it

The hair is amazing, arrived a little late but I understand cause its being traveled from Brum. Other than that like I said the hair is amasing truly recommendable and I would absolutey LOVE to purchase ALOT MORE.

January 6, 2017
Unprompted review
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Reply from PremiHair

Wow Jessica, thank you for taking the time to leave such a lovely review!

It's so great to hear how much you love your new hair and we can't wait for you to try some more of our fantastic products in 2017 :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 5 out of 5 stars

Exceptional customer service.

It's massively easy for a company to take an order, post it, and cash in.

What isn't so easy is; to have someone answer the phone within a few rings, deal with the clients chemo brain, arrange a replacement, and come up smelling of roses.

Premihair have achieved the later and done it well.

Thank you for making a difficult time a little easier.

January 6, 2017
Unprompted review
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Reply from PremiHair

Thank you so much for your kind words Boating!

Our main aim is to make sure our lovely customers have the best shopping experience possible every time they shop and our team are on hand throughout the day to help with any queries and to give advice where needed. So it's great to hear you've had such a positive experience during your difficult time :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 5 out of 5 stars

Very good customer service,

I ordered a wig from Premihair 4months ago ,very good quality, It came in 1-3days .This made me to want to order another wig which came quickly( order number30037) ,just that it was wrong colour so I am returning it for an exchange .The customer service is very supportive n understanding .This is the place where to buy hair n wigs from ladies
Anna

January 5, 2017
Unprompted review
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Reply from PremiHair

Wow, thank you so much for your kind words Anna!

It's so lovely to hear that you loved our hair so much you came back to try another! Our customer service team work hard to ensure that all processes throughout your shopping experience are positive so it's so great to hear such great feedback.

We can't wait for you to try some more style in the future :)

Make sure you tag us in them on social media and using the #mypremihair on Instagram for £5 off your next order! Plus we'll feature your selfie on our pages!


xxx

Rated 3 out of 5 stars

Not suitable for my need

Did not look good on me

January 5, 2017
Unprompted review
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Reply from PremiHair

Thank you for the honest review Karine!

We are sorry the style you ordered was not suitable for you this time. We have a large range of wigs and our team are always on hand to give advice based on customers personal preferences - to make sure you find your perfect style :)

Keep an eye out for our new ranges we will be introducing this year, more colours and more styles coming very soon!

Rated 5 out of 5 stars

Fantastic service

Couldn't fault this service! The hair came within 1-2 working days without any issues. I ordered the 100% Brazilian human hair and which was at a very affordable price, the hair looks amazing and I've not stopped receiving compliments. I will definitely use this website again :)

January 4, 2017
Unprompted review
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Reply from PremiHair

Thank you for your kind words Grace!

It's great to hear that you had such a pleasant experience with us and we're so happy you are feeling great and receiving so many compliment on your amazing hair :)

Make sure you tag us in them on social media and using the #mypremihair on Instagram for £5 off your next order! Plus we'll feature your selfie on our pages!


xxx

Rated 5 out of 5 stars

Great quality hair for an amazing price

I thought I'd go ahead and invest in some real good quality hair instead of getting synthetic all the time so I googled and premi hair was my first choice. I browsed around and the prices were so good as well as the hair looked fabulous so I brought the Brazilian 100% remy virgin human hair in 3 packs. Came quickly, Just finished installing and it feels and looks amazing!

Will definitely be taking pictures of it Later and will be buying some more from Premi hair! :)

January 3, 2017
Unprompted review
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Reply from PremiHair

Wow, thanks for the amazing review Georgina!

It's so nice to hear you are in love with your new locks, we can't wait to see the pics! Make sure you tag us in them on social media and using the #mypremihair on Instagram for £5 off your next order! Plus we'll feature your selfie on our pages!


xxx

Rated 2 out of 5 stars

Hair quality

I purchased 6 packs of hair about a month ago. 3 x 20", 12", 14" & 16". I was happy with the delivery time, the hair came quickly and on time. The packaging of the hair was good and looked professional apart from the 12" pack which looked completely different to the rest. I just had to hope the bundles were the same hair type and consistent. I washed the bundles before use as they had a bit of an odour and I personally cant stand smelly hair. I made a wig wig the bundles and the hair looked really good and full. Had a lot of volume and movement. Ive had the wig 3 weeks and as time has gone on it looks nothing like it did when the hair first arrived. The hair tangles VERY easily and tends to get quite matted at the back. I have to give it it a thorough brushing everyday for about 5 mins to get it to a manageable state before styling. I dont believe this is human hair or anywhere near such. It seems more like over priced synthetic hair that can hold some heat. If this is the quality of the hair Premihair provide I wont be purchasing again or recommending to others at this rate. Its just bot worth it.

January 3, 2017
Unprompted review
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Reply from PremiHair

Hi Jay,

Thank you for contacting the team. We would like to assure you that all of our hair is premium quality 100% human and there are no mixes or synthetic fibres included :) so rest assured! Sometimes hair just needs a bit of TLC from over use and product build up and the team at Premihair would love to give you some advice on how to restore your hair if it's not looking as good as you would like.

If you want to drop the team an email at info@premihair.co.uk with some pictures of your hair and let us know your daily routine we can get our team of experts to give you some great advice on how to restore the lustre to those locks!

xxx

Rated 5 out of 5 stars

Excellente quality fast shipping

High quality wigs, great service. Fast shipping.Highly recommend .

January 2, 2017
Unprompted review
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Reply from PremiHair

Thank you so much for the 5* review Nathalie!

It's so great to hear that you love your wigs and you have had such a positive experience with the team :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 5 out of 5 stars

Great, absolutely no complaints

When I placed my order, the hair came very quickly in less than a week and I was updated constantly. The quality of the hair is great, it's soft and realistic and the cap is comfortable. Two combs are sewn in in addition to the elastic for added security which was really appreciated as the company didn't have to add the combs. Overall I'm extremely happy and will be ordering again!

January 2, 2017
Unprompted review
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Reply from PremiHair

Thank you for your kind words Mazvita!

We are so happy you love your new wig and it's great to hear you loved the whole shopping process :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 3 out of 5 stars

For some reason unknown to me, the …

For some reason unknown to me, the cost of my order was refunded back to me. I never received the order which was an virgin remy closure made by ns. I was quite disappointed as this product is very hard to find

January 2, 2017
Unprompted review
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Reply from PremiHair

Hi Jaye,

Thank you so much for your feedback , a member of the team tired to contact you on the number provided on your order 07******964 and left multiple voicemail's regarding your order. Unfortunately this item was out of stock so we refunded your order to ensure your funds were back in your account as quickly as possible.

We are looking at restocking our whole NS range very soon, so don't worry , you favourite closure will be back in stock in no time :)




Kind regards,

Premihair

xxxx

Rated 5 out of 5 stars

Good quality hair, arrived on time

Ordered the hair for next day delivery and it came the next day. Had regular updates with tracking details from customer service. Think the quality of hair is really good and the price for the 3 bundles + closure was reasonable. Happy with product + service.

December 31, 2016
Unprompted review
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Reply from PremiHair

Wow thanks for the fab 5* review Makeda!

It's great to hear you loved the speedy service and you are really happy with the high quality of our hair :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 3 out of 5 stars

I was attracted to this website bec …

I was attracted to this website because of the reasonably priced lace wigs. It was easy to order what I wanted, however the reason I rated premihair 3 as opposed to 4 or 5 is because I ordered two different colour wigs online, and I was subsequently phoned by customer services and told one of them was not in stock. This annoyed me because the online payment went through on the basis that they had these colours in stock. So beware because whatever you pay for online may not necessarily be in stock.
The quality of the wig i received was good though.

December 31, 2016
Unprompted review
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Reply from PremiHair

Thank you for your honest review Sylvia!

We are so sorry you experienced stock problems with your order. We are constantly improving our online stock monitoring systems to ensure these errors do not occur and we are very sorry in this instance you were not able to get one of the colour shades you had chosen.

Great news that you love the wig we were able to send out to you and we hope you continue to shop with us in the future :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

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