They have a very bad communication I sent emails after emails no one replies or answers the phones. I try calling the phone number it does not work it says “this phone number is invalid”. very bad cus... See more
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See what reviewers are saying
I brought one pack of 10 inch kinky curly hair and done next day delivery which came as expected. Hair has a really nice soft texture and no shedding using for a top bun so havent washed yet but think... See more
Company replied
I ordered bundle pack of Brazillian kinky virgin hair including closure. I ordered the items on Thursday and they were delivered on Monday morning and the packaging is excellent too. Premihair kept me... See more
Company replied
Lovely wig, not sure if it's Brazilian or Peruvian hair but it's really lovely. Although said free wig cap on their website but mine didn't come with any wig cap. And I also tried to purchase another... See more
Company replied
Company details
Information provided by various external sources
PremiHair is an online Hair Supplier based in Birmingham, UK. We offer the best quality hair products, at unbeatable prices, all available for UK and Worldwide Delivery. We accept all major debit and credit cards through Amazon, PayPal & SagePay. Questions? Email info@premihair.co.uk, call 0800 612 6946 or find us on WhatsApp 078 357 40008.
Contact info
Sutie 49 ,Sixth Floor Queens Gate,121 Suffolk Street,Queensway, B1 1LX, Birmingham
- 0800 612 6946 - 0121 667 8587 - 078 357 40008
- info@premihair.co.uk
- premihair.co.uk
3.8
Great
501 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad experience for a first time buyer.
Bad experience for a first time buyer.. never receive package as it ending up in Malaysia but company is in Birmingham very confusing.
October 18, 2017
Unprompted review
Reply from PremiHair
Hello, we are so sorry to hear this. We always use Royal Mail Signed For that is only available to be used in the UK. We were also surprised the package was in Malaysia. We have tried our best to make it up for you such as send you a new replacement for free or a full refund.
Sorry for the inconvenience. Thank you.
Kind Regards,
The PremiHair Team
Shedding
The hair itself is lovely, very soft and doesn’t tangle much at all, curls don’t loosen they stay as curly even after being washed. Only issue has been I’ve had a lot of fall out to the point I’m picking up chunks of hair everyday. This is not to my fault as I’ve followed all care instructions as it states on the website. Other than that it’s besn a good experience and I would consider ordering from here again.
October 17, 2017
Unprompted review
Reply from PremiHair
Thank you for your 4* review. Our hair is 100% human hair with unprocessed ! Just to let you know, if you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day ! Please us with your friends around the world. Don't forget to try the hair on and also give us a review ! Any requires/issues, please contact us.
Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regards,
The PremiHair Team
This is second time I have ordered from …
This is second time I have ordered from premi hair. I got virgin brazilian remy weft and it was great value for money hair is fantastic even after washing so much so my hairdresser was so impressed she is thinking of changing her supplier . Thank you so much 😊
October 15, 2017
Unprompted review
Reply from PremiHair
Hello, we are so grateful that you have chosen PremiHair and shared us with your friends. Our customer service is available on what's app, e-mail and phone call. If you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day !
Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regards,
The PremiHair Team
Efficient service
October 13, 2017
Unprompted review
Reply from PremiHair
Hello, we are so grateful that you have chosen PremiHair and shared us with your friends. Our customer service is available on what's app, e-mail and phone call. If you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day !
Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regards,
The PremiHair Team
Best hair I ordered ever from 🇬🇧
Only had my hair in since Friday and I must say I absolutely love it . An all my friends now have the web page as they all love it 😘 definitely be using again. Speedy delivery an friendly staff
October 10, 2017
Unprompted review
Reply from PremiHair
Hello,
Thank you for your 5 stars review. We are so happy you were impressed by our speedy delivery services and that you absolutely love your new hair. We can't wait for you to try some more of our hair :) Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regards,
The PremiHair Team
Silk Base Lace closure
I ordered a silk base lace closure from premihair. It was delivered promptly. The quality of the hair is second to none can't wait to rock it. Thanks Premihair you got yourselves a happy customer.
October 10, 2017
Unprompted review
Reply from PremiHair
Thank you for your 5* review. Our hair is 100% human hair with unprocessed ! Just to let you know, if you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day ! Please us with your friends around the world. Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regards,
The PremiHair Team
received the hair on time good customer …
received the hair on time good customer service
October 5, 2017
Unprompted review
Reply from PremiHair
Hello,
We are so grateful that you have chosen PremiHair and shared us with your friends. Our customer service is available on what's app, e-mail and phone call. If you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day ! Don't forget to try the hair on and also give us a review !
Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regards,
The PremiHair Team
Hair is not the same as the pic
Hair is not the same as the pic . I don't like the wig. I wouldn't buy any wigs from this website again.
October 3, 2017
Unprompted review
Reply from PremiHair
Hello,
We are so sorry to hear that. But PremiHair is currently discontinued on Wigs which means you should not have bought any wigs from us and we are unable to find your order number: 34956. Could you please provide a valid order number. So we can help you with this. Thank you.
Kind Regards,
The PremiHair Team
Hair is exactly as advertised
Hair is exactly as advertised! Very happy with product . Couldn't fault customer service, when first order was lost in the post everything got sorted strait away and my hair was delivered next day
October 3, 2017
Unprompted review
Reply from PremiHair
Thank you for your 5* review. Our hair is 100% human hair with unprocessed ! Just to let you know, if you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day ! Please us with your friends around the world. Don't forget to try the hair on and also give us a review !
Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regards,
The PremiHair Team
Malaysian Hair
The quality of hair ia really good as well as the various choices on offer and price. I am very happy with my purchases and so was my hairdresser.
October 3, 2017
Unprompted review
Reply from PremiHair
Hello,
We are so grateful that you keep supporting us. Thank you for sharing your amazing experience with everyone. We love the way how you treat it as your own and please keep going ! Don't forget to try the hair on and also give us a review !
Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regards,
The PremiHair Team
Great hair
Great hair, great quality, texture and feel!! Everybody loved it (including myself) when I put it in. The frontal lace is real nice and smooth and soft, not need to straighten the hair on the daily
October 2, 2017
Unprompted review
Reply from PremiHair
Hello,
Thank you for your beautiful review regarding PremiHair. Our hair is 100% human hair with unprocessed ! you are always the first one experience it ! Just a reminder, if you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day ! Please us with your friends around the world. Don't forget to try the hair on and also give us a review !
Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regards,
The PremiHair Team
Just got my new wig cap made from the …
Just got my new wig cap made from the beautiful, soft and silky hair I bought on line from premihair. It's good quality hair and well priced and I'll be recommending it to anyone I know.
Delivered as promised with good communication all through the process.
October 2, 2017
Unprompted review
Reply from PremiHair
Hello,
Thank you for your beautiful review regarding PremiHair. Our hair is 100% human hair with unprocessed ! you are always the first one experience it ! Just a reminder, if you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day ! Please us with your friends around the world.
Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regards,
The PremiHair Team
The hair is very good a lot better than …
The hair is very good a lot better than exspected I'm very happy with the purchase :)
September 29, 2017
Unprompted review
Reply from PremiHair
Thank you for your 4* review. Our hair is 100% human hair with unprocessed ! Just to let you know, if you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day ! Please us with your friends around the world.
Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regards,
The PremiHair Team
Hair came quick
Hair came quick, took well to the dye and feels amazing.
September 28, 2017
Unprompted review
Reply from PremiHair
Hello,
Thank you for your 5 stars review. We are so happy you were impressed by our speedy delivery services and that you absolutely love your new hair. We can't wait for you to try some more of our hair :)
Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regard,
The PremiHair Team
Good quality hair and great customer …
Good quality hair and great customer service as always
September 27, 2017
Unprompted review
Reply from PremiHair
Hello,
We are so grateful that you have chosen PremiHair and shared us with your friends. Our customer service is available on what's app, e-mail and phone call. If you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day !
Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regard,
The PremiHair Team
Advertising FAKE hair
Advertising FAKE hair. Claimed to be Brazilian but hair was such bad condition after one wash.Used genuine Brazilian hair in the past so know expectations
September 20, 2017
Unprompted review
Reply from PremiHair
Hello,
We are so sorry to hear that you had a bad experience with us. We have already refunded the money back into your account. Our customer always have the rights to exchange/refund. Our hair is 100% human hair.
Kind Regard,
The PremiHair Team
Premihair has earned my trust …
Premihair has earned my trust completely, fast delivery and very soft bundles long lasting and minimal shedding
September 12, 2017
Unprompted review
Reply from PremiHair
Hello,
We are so grateful that you have chosen PremiHair and shared us with your friends. Our customer service is available on what's app, e-mail and phone call. If you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day ! Don't forget to try the hair on and also give us a review !
Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regards,
The PremiHair Team
Reply from PremiHair
Hello,
Thank you for your beautiful review regarding PremiHair. Our hair is 100% human hair with unprocessed ! you are always the first one experience it ! Just a reminder, if you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day ! Please us with your friends around the world. Don't forget to try the hair on and also give us a review !
Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regard,
The PremiHair Team
This is my favourite supplier
This is my favourite supplier. Good quality hair
September 7, 2017
Unprompted review
Reply from PremiHair
Hello,
Thank you for your beautiful review regarding PremiHair. Our hair is 100% human hair with unprocessed ! you are always the first one experience it ! Just a reminder, if you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day ! Please us with your friends around the world.
Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regards,
The PremiHair Team
First purchase from premi hair very …
First purchase from premi hair very quick delivery. The hair looks great will definitely buy from them again.
September 6, 2017
Unprompted review
Reply from PremiHair
Hello,
Thank you for your 4 stars review. We are so happy you were impressed by our speedy delivery services and that you absolutely love your new hair. We can't wait for you to try some more of our hair :)
Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk
Kind Regard,
The PremiHair Team
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