Have been buying my cat litter for a good couple of years from here now. But I placed an order on the 18th of November and I never received it not even dispatched, tried emailing and even called no... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Have been buying my cat litter for a good couple of years from here now. But I placed an order on the 18th of November and I never received it not even dispatched, tried emailing and even called no... See more
Company replied
Having tried many cat litters over the years I must say the products available at premium cat supplies are excellent, good quality and good value for money but also environmentally friendly, which is... See more
Company replied
Your service was EXCELLENT but unfortunately the same couldn’t be said about the couriers DPD who failed to deliver within the time slot on Friday 7th. They did message to say they were running late &... See more
Company replied
Delivery was very prompt, which was much appreciated. In the process of transitioning from previous environmentally friendly cat litter which, unfortunately, has been discontinued. The cats are hap... See more
Company replied
Written by the company
219 Mossend Street, Block 6, Unit 14, G33 4DJ, glasgow, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was recommended the doughnut cat bed by a friend. It arrived a couple of days ago. Since then, Esther, who is a 10 year old Burmese, has been in it more than out of it! She is both an indoor and outdoor cat so she has plenty of choice of sleeping quarters. However, this lovely bed is a firm favourite which promises well for the coming winter. Love the apricot colour, the non slip base and the convenient washing facility.
Thank you.
From Janet Keymer

Reply from Premium Cat Supplies
fast easy service
haven't used the product yet so can't review that as yet

Reply from Premium Cat Supplies

Reply from Premium Cat Supplies
Since the formula change we aren’t as impressed. It’s more dusty and stinks quicker because it’s not clumping properly. Bit disappointed as we really liked it to begin with. I think we will be going back to OKO Plus after this lot. Such a shame as otherwise it’s great!

Reply from Premium Cat Supplies
I changed from using the wood pellets to to this product through a recommendation. I found the pellets wasn't hiding the smells from when my furbaby was going to the toilet.
I can honestly say that I am over the moon with how much this masks the smell.
Yes it's much more expensive than the pellets, however, it lasts for much longer. Over a 6 month period I have saved quite a bit of money.
I would definitely recommend 👌

Reply from Premium Cat Supplies
What can I say?! I've tried just a few different cat litter brands and I can say that this one is the best. My cat immediately accepted the change and, most importantly, it doesn't smell from the litter tray and I am calm when my cat eats cat litter, because my cat had serious health problems using Bentonite. Thank you very much. And what surprised me? The customer service is simply amazing, they reply to every message very quickly and always do their best to make the customer happy.

Reply from Premium Cat Supplies
Lovely new bed for my cat, good service nd threw in free cat litter.

Reply from Premium Cat Supplies
Great communication from Bartek. Quick and easy exchange. Recommended.

Reply from Premium Cat Supplies

Reply from Premium Cat Supplies
Fast service and excellent product. Their tofu litter is absolutely outstanding.

Reply from Premium Cat Supplies
Easy to order and good communication of delivery updates. Arrives in good time and when they say it will

Reply from Premium Cat Supplies
Very good product. Appears expensive, but is very economical. It has cut my litter waste in half. My elderly cat loved it straight away, and there is no smell, which is excellent.

Reply from Premium Cat Supplies
I've used tofu litter for about 6 months and it's reduced smells and I love that it's natural, my cats approve too :)
Great company, always quick to respond to emails and really friendly, I've personality recommended to friends.

Reply from Premium Cat Supplies
FAST DELIVERY HELPFUL WITH ENQUIRIES, TOFU CAT LITTER IS A BIT DUSTY AND MAKES ONE OF MY CATS CHOKE BUT IS REALLY GREAT PRODUCT

Reply from Premium Cat Supplies
Premium cat supplies are an amazing company with amazing products!! Top quality litter that I have never seen before ever,I swapped after spending years searching for the perfect litter and was never happy and spent a fortune,then I came across tofu litter and it has changed my life completely for the better and I will never use any other litter again!! Brilliant stuff that locks in any odours and forms all wee and poo into ball shapes which can be easily scooped out and disposed of without any waste!! This litter really is a game changer in the cat owner world!!

Reply from Premium Cat Supplies
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.