Devitt insurance was able to meet my every need for this transition. Premium Credit were then able to put my premium payments into effect. The process was so simple !
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Review summary
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You provide an excellent service to help ensure monthly payments are made so we have the correct cover & assurance. Thank you.
Clicked on the link and everything worked perfectly. Congratulate your IT department please and thanks,Premium Credit for your timely contact.
Efficient and non-time consuming. Details as clear as possible, and accessible. Ample opportunities to consult or question details with Premium Credit. Transparent about services provided and... See more
Company details
Written by the company
Whether it's for personal or business use, insurance is essential for most of us. Since 1988, we have helped millions of businesses and individuals pay for their insurance by spreading the costs over regular instalments, instead of paying the whole premium up front. But that’s not all. We also provide the finance to pay annual costs such as professional fees, membership subscriptions, commercial service charges and school fees. Today, we have over 2.1 million customers using our service and technology to process 24 million Direct Debits and fund advances of £3.6 billion. That's why we're the number one insurance premium finance company in the UK and Ireland. Headquartered in Leatherhead and Dublin we employ over 350 colleagues, including field-based employees providing local coverage across the whole of the UK and Ireland
Contact info
Ermyn House, Ermyn Way, , Leatherhead, KT22 8UX, United Kingdom
- premiumcredit.com
4.5
Excellent
118K reviews
Asks customers to review
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Easy as A B C.
It was so so quick and easy to do so thank you for your online service and support.
July 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You haven't explained who you are…
You haven't explained who you are claiming credit for and I can't talk to a human to sort this out
July 9, 2026
Reply from Premium Credit
Thank you for contacting us. I have checked our records and I can see we are providing services on behalf of Broker experts ltd. Utilising our services enables you to spread the cost of your insurance premium over a longer period, opposed to a one-off payment. Should you require further assistance please contact us via our online portal https://www.premiumcredit.com/faq/frequently-asked-questions Kind regards
It Wes easy just got my grandson to do…
It Wes easy just got my grandson to do it quick and.
Essy
July 8, 2026
Quick and efficient service
Quick and efficient service. Helpful and professional personnel.
July 9, 2026
5 star very good service me name is Kam.
July 9, 2026
My first such experience
My first such experience. Very time- consuming. Success due to extremely patient and sympathetic operator - Maj. My personal thanks to him.
July 9, 2026
Nice and easy
July 9, 2026
Very easy and quick
July 8, 2026
Lack of care, politeness and threats before even signing!
First interaction (email) from Premium Credit I read stated:
"We provide the finance for your insurance policy with Autoprotect (Mbi) Ltd. This means that we pay the cost upfront and you repay this to us by Direct Debit"
At that point I had no context, no reference to what I had purchased or anything (except my name). And there was nothing relating to what this is referencing throughout any of email.
This was then shortly followed by the threat:
"If we don't receive a completed Credit Agreement by 3rd August 2026, you'll be charged £25.00 to cover the costs we incur reminding you."
Who the hell is this company stating that they'll charge me and I haven't the foggiest idea who they are!
I thought this had to be spam, the email layout was unprofessional and tone completely out of line. Instead of immediately blocking, the timing was a bit suspicious as we'd just purchased a new car, so searching through my emails I eventually found references to Autoprotect who I did take out a policy with. Again, further reading of all the jargon that is sent with these things, there was buried a reference to Premium Credit.
I would have cancelled the policy there and then based on this insulting interaction, but it's a good deal, so I just signed. At the end of the day, I'd be dealing with Auto Protect on a claim, not Premium Credit. They then expect the customer to spend over an hour reading their policy document before signing, which I don't think its viable for any normal customer.
If there was a choice, I'd definitely go elsewhere, and now I know better, I will be avoid them in the future.
All this could be avoided with just better prepared customer journey, more consistent branding from all parties, improved quality control and just plain friendly emails!
July 9, 2026
Reply from Premium Credit
Good morning, thank you for your feedback. We send various email reminders to ensure all documents required are returned to us, that we are fully transparent to prevent any default charges being applied to your account. Should you require further assistance, please contact us via our online portal https://www.premiumcredit.com/faq/frequently-asked-questions or via telephone on 0344 7369820 Many thanks.
It was so easy to do.
July 9, 2026
not easy to see if you have actually…
not easy to see if you have actually signed the agreement
July 8, 2026
Reply from Premium Credit
Good morning, we are very sorry to hear of your disappointment with our systems. Your feedback shall be shared with our technical teams to drive change and improvement. Our dedicated team can be contacted by Tel: 0344 7369820, however we are currently experiencing high call volumes. Alternatively, please contact us via our online portal https://www.premiumcredit.com/faq/frequently-asked-questions Kind regards.
Knowledgeable and fast
July 9, 2026
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