Premium Mortgage Reviews 804

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Extremely unprofessional. Lost some of my paperwork, kept telling me different things every other day. The underwriter I worked with was useless. If they needed something of mine from loan officer wou... See more

Rated 5 out of 5 stars

We worked with Donna Maxwell, and she was terrific. In particular, when our contingent offer was "bumped" by the Seller, she and her team were extremely responsive in helping speed things along so th... See more

Rated 5 out of 5 stars

I worked with Frank Sardina at the Buffalo office and I couldn’t be happier with his expertise and experience. Although I have purchased a home before it was not in NY. Frank was able to walk me throu... See more

Rated 5 out of 5 stars

We came to Premium Mortgage on a rec from our RE agent since an established bank with offices in Buffalo could not clear us for a loan even though they pre-qualified us three months earlier. Time... See more

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4.4

Excellent

TrustScore 4.5 out of 5

804 reviews

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Rated 5 out of 5 stars

Brandon was absolutely amazing

Brandon was absolutely amazing! He made the whole mortgage process stress free and stayed on top of everything!! I will be recommending Premium Mortgage to every one I know!!! Everyone did a fantastic job to speed the process along!! Thank you everyone at Premium Mortgage!!

March 7, 2018
Unprompted review
Rated 5 out of 5 stars

I worked with Joel Mahakian and…

I worked with Joel Mahakian and Brandon. They are absolutely amazing, I am one of those who always wants to be "fully informed". However, they were so patient and answered questions until I received clarification. Premium has made my first time home buying experience a complete pleasure. I am and have recommended Premium and their team to others.!!

My family and I thank you,
The Mosley's

March 6, 2018
Unprompted review
Rated 5 out of 5 stars

I got to work with Joel and Brandon

I got to work with Joel and Brandon. Both of them are fantastic. I have already recommended them to two people and I was just cleared to close today. I have them quite a bit to hurdle and they still managed with no problem. Definitely recommend premium.

February 17, 2018
Unprompted review
Rated 5 out of 5 stars

Tracy is the BEST

I had an excellent experience with all the staff at Premium Mortgage. Tracy, Nancy and Olivia all displayed great communication skills and professionalism. Special thanks to Tracy. She was genuinely concerned about the customers needs, available to answer my many questions and always had a positive attitude that reassured me I was in good hands. I cannot say enough about her. Thank you all for your hard work!

February 13, 2018
Unprompted review
Rated 5 out of 5 stars

Excellence

Second time around with premium mortgage and they exceeded my expectations once again! Rebecca and Phyllis are a dream team and make the process so easy and clear! Thanks again Phyllis and Rebecca!!

Justin B.

December 18, 2017
Unprompted review
Rated 5 out of 5 stars

Gage and Michelle were fantastic to …

Gage and Michelle were fantastic to work with from beginning to end of this process. Only a couple small hiccups by way of requested documentation (i.e. if you are asking for tax returns, please also request the supporting documentation at the same time to save a second request). Communication was excellent, process was as smooth as one could hope for and the timeline that was estimated at the beginning was nailed on the money. I would recommend Premium Mortgage easily and readily to anyone looking for a local, reliable, and efficient mortgage process. Great job everyone, it was a pleasure working with you!

December 13, 2017
Unprompted review
Rated 5 out of 5 stars

The experience we had with Premium …

The experience we had with Premium Mortgage and everyone we dealt with was excellent. Joel Mahakian helped us with the best options for us to save the most money and get the best rate. The process was very quick and easy. We didn't have to jump through hoops to get approved. I will recommend them to everyone I know who are buying a home.

December 6, 2017
Unprompted review
Rated 5 out of 5 stars

Smooth Mortgage Process!

Joel Mahakian and Brandon Matecki were both so great to work with. Joel explains your mortgage options and the closing in clear details. He's so upbeat and nice. Brandon is there to help with any of the additional documents required and to answer any question. He is very helpful! The whole process was straightforward and smooth. Premium Mortgage is the best!!

December 4, 2017
Unprompted review
Rated 5 out of 5 stars

Great Experience - Thank you.

Premium Mortgage made the process of my re-finance so easy and painless. A huge thank you to Joel Mahakian and Brandon Matecki-Wolanin for all the time and effort they put into making this experience great. They walked me through every little detail and explained it all to me. They went above and beyond, which is truly great! Would definitely recommend this company!

November 29, 2017
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working both with …

I had the pleasure of working both with Wendy Coles and Laurie Jennings to help me purchase my first home! They were excellent to work with, if I ever had question they were there to answer quickly. I would highly recommend this company!

November 28, 2017
Unprompted review
Rated 5 out of 5 stars

Best Mortgage Company to Work With

Jolene and Rebecca were so easy to work with. They answered all my questions along the way. They asked for information/documents and once I was able to obtain them, they processed them very quickly. I was extremely pleased with how quickly I was approved to close! I would recommend Premium Mortgage to everyone I know that is applying for a mortgage.

November 9, 2017
Unprompted review
Rated 5 out of 5 stars

Hats off to Donna Maxwell

We worked with Donna Maxwell, and she was terrific. In particular, when our contingent offer was "bumped" by the Seller, she and her team were extremely responsive in helping speed things along so that we could ultimately get approved with no contingency, within the 48 hour bump window. Had we worked with a bigger bank, I'm pretty sure we'd have lost the house. Donna was responsive and attentive, from start to finish, and was everything I could have hoped for in a broker.

November 6, 2017
Unprompted review

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