Premium Mortgage Reviews 804

Jerry Frate is very knowledgeable and made this process very easy for me. Kim Evert did an excellent job in letting me know what I needed to do to keep the mortgage process on time to close when scheduled. Both are excellent

They helped alot but the repeatedly asking for the same thing was aggravation.

Highly recommend Premium to any potential home buyer. This was my first experience in purchasing a home and they communicated effectively and efficiently, made me feel at ease and made the process simple.

I understand the need for documentation as my mortgage was to be resold on the secondary market, but even after providing said documentation I was told to provide it again - after saying that I had already submitted the documentation, it was found in my file. Caused some worry and delay...

Donna Maxwell was fantastic to work with. She is Knowledgable, professional and thorough. I couldn’t have asked for a better home buying experience. From start to finish, premium was top notch.

everything went smoothly right up until the end. why is there always some last minute item that is needed that was not asked for weeks earlier?

Everyone I worked with was very responsive and helpful every step of the way!

We had no idea what to expect throughout our mortgage experience. If communication had been better and a clear cut timeline of when deadlines had to be met was better explained at the onset of the process, we would have had a lot less stress and a better experience. We ended up having to constantly email and call to make sure the process was moving along since no one communicated with us.

This is the second time we have worked with this company and both times has been as good as it gets !!! Very efficient helps in way they can and do not waste your time. Both times we have worked with Amy Bell and her staff, they are all EXCELENT We actually enjoyed the experience

My closing was delayed 20 days as your underwriter needed more information. Train your people to collect all information in the early interviews so the deal can proceed in a timely fashion.

Constantly having to re-fax paperwork, called with questions that No one had answers to, the Employee assigned to my acct was never available...terrible customer service

Scott was amazing thru the whole process!!

Sayuko Oishi and Rebecca App were WONDERFUL to work with during what can be such a stressful process. Sayuko actually spent a considerable amount of time coaching me for months prior to my home purchase. She helped me with SO many things in order to qualify for my dream home. Sayuko also went above and beyond by answering questions about the home buying process; ones that had nothing to do with the mortgage. She answered my calls and/or emails at all hours of the day and night, and even on weekends. Rebecca was super responsive as to where I was in the process of the application approval process, and made my life much easier! Thank you, thank you, thank you!

This was one of the worst experiences of my life! We have a perfect credit score of 820 and were pre-approved quickly. That's why we went with this company. In the long run, we had to jump through so many hoops to get this mortgage it was just ridiculous. It took forever. We were promised a date that the seller insisted on, but they were late. The person handling our case was out of the country for three weeks and the people who were suppose to filling in for her never got back to us. We could of lost the deal because of the extended period we had to wait to get approved over trivial matters with the underwriters.

Very knowledgable, experienced loan officers and application processors, who, despite the natural stress over making sure they had all income verification documents for a self-employed individual (typically a more rigorous verification process), never waivered from offering high levels of guidance and support

Everyone from Premium Mortgage was AMAZING!!! Thank you Lisa and Sylvia for all your assistance! No question was left unanswered. I always received a quick response with exceptional knowledge.

Matt and Jane were both very helpful with the process. Would not hesitate to recommend Premium. thank you

Premium was very friendly, fast, and thorough. They worked to get us a great rate, and they are exceptionally helpful for veterans. I would highly recommend them.

The team at Premium Mortgage (namely Jolene & Rebecca) were wonderful to work with. From offer made to clear to close was only 28 days! They were extremely responsive and tolerated our many questions as first time homebuyers. We highly recommend!

I had a great experience working with Premium Mortgage until the day of closing. The loan officer, Julie S., and Mortgage Processor, Theresa P., from the Williamsville office did an excellent job keeping me up to date on the process and kept everything moving so we could close in 60 days. Both explained things very well and were always available when needed.

Only hiccup was on the day of closing, unbeknownst to Julie and Theresa, bridge loan paperwork and funds were not properly transferred by other parties within Premium which delayed filing and caused a few inconveniences for all parties involved.

Overall, even with closing day issues, I would definitely suggest Premium Mortgage to others.