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Premium Paints Reviews 829

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their superior quality, richness of pigments, and excellent coverage, often noting they outperform competitors. Many consumers highlight the effectiveness and ease of application of the paints and sealers, appreciating how well they perform and the beautiful finishes they achieve. The service is frequently described as excellent, with people commending the company's responsiveness and helpfulness in resolving issues. However, some customers also noted inconsistencies with delivery services, mentioning delays, damaged goods upon arrival, or issues with couriers mishandling packages. A few people experienced problems with incorrect orders or items missing from their deliveries, and some found the packaging to be inadequate in certain instances.

What people talk about most

Product

Users describe positive interactions with the product, highlighting its excellent quality, rich pigments, and... See more

Delivery service

Customers generally express satisfaction with the delivery service. Many reviewers highlight fast and quick... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent quality of the... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and prompt service... See more

Order

Consumers find order to be ambiguous. Many reviewers praise the easy online ordering process, swift delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

I've used Premium Paints for many years since it's inception simply because the product is the best around. The richness of pigments and quality endurance is reassuring; one coat will outlast most oth... See more

Company replied

Rated 5 out of 5 stars

Excellent, the 20 Ltrs covered 2 x coats required. Beautiful finish. Best to leave for 48 between coats and then let second coat dry for 48 hours before any work on warehouse flooring carried out.... See more

Rated 5 out of 5 stars

I have been ordering Everest sealer for the past 5 years & my block paving (at the front of the property) & the Indian Stone (in the back yard) are completely weed & moss-free. There is a lovely "she... See more

Company replied

Rated 5 out of 5 stars

Great product does exactly what it says on the web site. I ordered two items - driveway block sealant and efflorescent salts remover, however the courier only delivered one despite the despatch note s... See more


Company details

  1. Paint Store
  2. Do-it-Yourself Shop

Written by the company

At Premium Paints, we are dedicated to delivering high-quality paint solutions tailored for both trade professionals and homeowners. With a focus on excellence and innovation, our extensive product range includes industrial paints, floor coatings, oxide glosses, driveway sealers, and much more. We pride ourselves on providing durable and reliable finishes that stand the test of time, helping you achieve the perfect result every time. Our flagship brands—Everest Paints, SummitSeal, and Paintmaster—cater to a wide variety of needs. Everest Paints is trusted by professionals for its exceptional coverage, durability, and ease of application, making it ideal for both commercial projects and DIY tasks. SummitSeal offers advanced protection for surfaces exposed to the elements, ensuring long-lasting resilience. Meanwhile, Paintmaster is renowned for delivering reliable and affordable paint solutions without compromising on quality. In addition to our extensive paint range, we offer a variety of accessories to support your painting projects. From brushes and rollers to preparation tools and protective gear, we provide everything you need to get the job done efficiently and effectively. Customer satisfaction is at the heart of our business. Our dedicated team is always on hand to offer expert advice and support, ensuring you select the right products for your needs. We believe in delivering not just exceptional products but also outstanding service. With a growing presence across Europe and an expanding product line, Premium Paints continues to set new standards in the paint industry. Whether you're a professional contractor or a DIY enthusiast, we're here to help you achieve the perfect finish every time. Visit our website at premiumpaints.co.uk to explore our full product range and experience the Premium Paints difference.

Your One-Stop Solution for Paints and Coatings

Written by the company

High-Quality Paints and Coatings
At Premium Paints, we provide a wide range of high-quality paints and coatings, including industrial paints, floor coatings, oxide glosses, and driveway sealers. Our products are designed for durability, reliability, and a flawless finish every time.
Trusted Brands – Everest Paints, SummitSeal & Paintmaster
We are proud to offer trusted brands such as Everest Paints, known for professional-grade coverage and durability; SummitSeal, providing advanced protection for external surfaces; and Paintmaster, delivering reliable and affordable paint solutions.
Comprehensive Accessories Range
We offer a full range of accessories to support your painting projects, including brushes, rollers, preparation tools, and protective gear. Everything you need to get the job done efficiently and effectively is available under one roof.
Expert Advice and Customer Support
Our team of knowledgeable experts is always on hand to offer guidance and support, ensuring you select the right products for your needs. From product selection to application advice, we are here to help.

Product Quality Guarantee

Quality You Can Trust – Guaranteed

Quality You Can Trust – Guaranteed
Our paints are designed to deliver durable and reliable finishes that stand the test of time. We are confident in their performance and want you to feel the same. If you encounter any issues related to product quality after correct application, simply reach out to our customer service team. Once verified, we will provide a replacement at no cost. Your satisfaction is our priority, and we are committed to ensuring that you get the perfect result every time. Choose Premium Paints with confidence, knowing that we stand behind every product we sell. For more information, visit premiumpaints.co.uk or contact our team today.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

829 reviews

5-star
4-star
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2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Couldn't be happier!

The paint came promptly and couldn't be happier with the result. A clean finish, with anti slip added for extra measure. Its really brightened up my old, weathered yellow slabs in the garden. Would highly recommend!

March 31, 2026
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Reply from Premium Paints

Thank you for the feedback, very much appreciated!

Rated 2 out of 5 stars

The paint arrived damaged tin dented…

The paint arrived damaged tin dented and leaked from the handle area into the box it came
Emailed you and you were concerned at this and asked to send pictures which we did
But you couldn’t open the pictures tried sending them again but no reply from yourselves
Keep telling us how to seal the tin by putting the lid on tightly. Which isn’t the problem
We were not looking for more paint just a solution to our problem of storing the excess paint after we’ve used some of it
Maybe an empty 5 ltr tin ?
As we bought a 20 ltr tin to have some paint over for next year to touch up
Feel after care service is very poor unfortunately

March 31, 2026
Rated 5 out of 5 stars

Not all items were delivered BUT!!

The items I ordered were delivered within the promised timeframe, however one item was missing when I informed customer service about the missing item they explained that it was out of stock and they would be giving me a refund. The item was a part of a set, Premium Paints refunded the full cost of the set which was a part of an expensive order. They could just have refunded the cost of the missing item.

It is easy for mistakes to be made, I judge a supplier on how they react to correct the mistake. I have given 5 stars to premium Paints for their response. I have yet to use the floor paint they supplied so cannot comment on the overall service but so far so good.

March 30, 2026
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Reply from Premium Paints

Thank you for the feedback, glad to hear we were able to sort that out for you quickly.

Rated 1 out of 5 stars

Saling none branded copies as everest

Saling none branded copies as everest, no returns,
Stuck with 2 x25 litter of bucket, stop responding to refunds emails
Avoid,

Updating my review, I did contacted everest,they confirmed all thier tins is branded,

I did ask premium paint to return the order, they just didn't except to return their none branded paint,
DONT BUY FROM THEM

March 30, 2026
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Reply from Premium Paints

Hi Bashar,
Thank you for the feedback.
The white tins you are referring to are how Everest sell the paint to us when they have run out of their branded tins - this can be confirmed by contacting the manufacturer directly, if you wish.
This information is also listed prominently on our website product pages in a disclaimer.

Rated 3 out of 5 stars

Sealant on stone slabs

Well on putting sealant on stone slabs l would say my fault as was too cold and their was moisture trapped giving white cloudy patches all over so l can't actually judge the solution , but l rang and l was sent a new tin which was very good of them - l have now to remove sealant before using again which is proving expensive and takes time , but my mistake and thanks for new tin

March 25, 2026
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Reply from Premium Paints

Hi Kathryn,
Thank you for the feedback. Much appreciated and I'm glad to hear our customer service team were able to help resolve your problem.

Rated 1 out of 5 stars

Poor customer service

Poor customer service

Dilay delivery
For long time
You call the company fifty times and they answer you once

March 26, 2026
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Reply from Premium Paints

Thank you for the feedback.
My apologies for the continued issues, we are currently experiencing a lot of inbound calls.
If possible, we recommend sending an email to sales@premiumpaints.co.uk as we can much more reliably get a response sent out this way.

Rated 4 out of 5 stars

My paint order

I am very pleased with my product from Premium Paints &will no doubt use them again in the future

March 25, 2026
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Reply from Premium Paints

Thank you for the feedback! Much appreciated.

Rated 1 out of 5 stars

Don’t Trust Their Delivery Time

So my issue is all about delivery time and the condition of the product when delivered to me. I brought their Drivemaster product some three years ago and had the same problem then. Needing to refresh my drive l thought they would have learned some lessons but clearly they haven’t. The problem is that they don’t have ‘real-time’ ordering. In other words they sell products that they don’t actually have in stock. So you order it and pay their delivery charge which clearly states 2 to 3 working days delivery time. Well after 7 working days it hadn’t been delivered so l rang them and Kay (l think) sorted it out for me. So as if that wasn’t bad enough it came more than damage. See photo. The problem is that the box it came in was not damaged at all so by default it must have been packed damaged. Not good on both counts. Leave it with you if you still use them but be warned by my experience.

April 1, 2026
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Reply from Premium Paints

Hi Keith,
Thank you for the feedback.

If possible, please could you contact me at sam@premiumpaints.co.uk with your order number so we can discuss this issue further?

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, paint went on as it should well pleased with the results thanks 😊

March 25, 2026
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Reply from Premium Paints

Thank you for the feedback! Much appreciated.

Rated 2 out of 5 stars

Premium paints good, FedEx delivery absolutely dreadful

The service from premium paints was excellent, but sadly they use FedEx for delivery and they were rubbish. Fedex collected both parts of the order, but only delivered one and now deny collecting the second part. Also, the item they did deliver was very clearly marked “This way up”, and they left it out side my house on its side.

March 30, 2026
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Reply from Premium Paints

Hi Peter,
Thank you for the feedback.

If possible, please could you contact me at sam@premiumpaints.co.uk with your order number so we can chase this up with FedEx and discuss it with them.

Rated 5 out of 5 stars

Delivered fine

Delivered fine
Paint good, Covers dark colours and rust better, but still managed a single coat, Will buy again
Black acrylic barn paint

March 25, 2026
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Reply from Premium Paints

Thank you for the feedback! Much appreciated.

Rated 5 out of 5 stars

Always such good service

Always such good service . We have ordered from them several times and always very reliable.

March 27, 2026
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Reply from Premium Paints

Thank you for the feedback! We very much appreciate it.

Rated 5 out of 5 stars

good service

March 26, 2026
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Reply from Premium Paints

Thank you for the feedback! We very much appreciate it.

Rated 5 out of 5 stars

Really good paint

Really good paint, easy to order and came on time.

March 27, 2026
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Reply from Premium Paints

Thank you for the feedback! We very much appreciate it.

Rated 1 out of 5 stars

I ordered products from your company…

I ordered products from your company the paint n dustproofer arrived the 20 litre container was damaged in transit n no tray n rollers have arrived yet

March 27, 2026
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Reply from Premium Paints

Thank you for the feedback, if you could drop me an email at sales@premiumpaints.co.uk we will do our best to get this resolved for you as quickly as possible.
My apologies for the inconvenience.

Rated 5 out of 5 stars

Quick service

Quick service, arrived on time. Friendly courier. Looking foward to using the paint.

March 25, 2026
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Reply from Premium Paints

Thank you for the feedback! We very much appreciate it.

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