Preply  Reviews 22,224

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 5,362 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism and helpfulness, highlighting the exceptional customer service that is always ready to assist. Many people appreciate the user-friendly website and the overall positive user experience, making it easy to find tutors and manage lessons. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some customers also noted issues with the platform's flexibility, particularly regarding scheduling simultaneous lessons or the subscription model. A few other people also felt that finding a suitable tutor could be daunting, and some experienced technical difficulties with the platform not allowing teachers to get online.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of access, well-designed... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the prompt and... See more

Service

Customers had positive experiences with service. Many reviewers praise the professional and supportive... See more

Website

People report positive experiences with the website. Many customers praise the platform as easy to access,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great platform for a tutor, you get lots of visibility. The calendar function and the classroom tools are great, great customer experience overall. For the visibility it gives you, in my opinion the c... See more

Company replied

Rated 4 out of 5 stars

I love the brand, it is probably the best freelancing platform for online tutoring we have ever seen since Web3 began. I have always had good experiences so far, I do have to say, the fact they t... See more

Company replied

Rated 5 out of 5 stars

Trustpilot is a nice tutor for my kid. He provides timely instant feedback and uses plenty of real school-life sentences as examples. This is extremely important. As a nonnative speaker, my son really... See more

Company replied

Rated 5 out of 5 stars

I am new on preply and i’m not good at technical stuff and in my first trial class i had some errors because of that i couldnt join my class. The support center of preply helped me in everyway possibl... See more

Company replied


Company details

  1. English Language Instructor
  2. English Language School
  3. Foreign Languages Program School

Written by the company

At Preply, we are powering people's progress. We create life-changing learning experiences by helping people find the magic of the best tutors, a personalized journey, and the motivation that helps people learn and keep learning. Over 90,000 tutors teach more than 50 languages to learners from over 175 countries. Powered by a tenfold increase in revenues over the last three years, Preply is now leading the online language tutoring segment globally and has 700+ employees of over 62 nationalities based across Barcelona, Kyiv, London and the US. Preply is driven by a culture of perfecting the experience we provide to our customers; both consumers and enterprises.


Contact info

  • 1371 Beacon Street, Suite 301, 02446, Brookline, MA, United States

  • preply.com

4.3

Excellent

TrustScore 4.5 out of 5

22K reviews

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Rated 5 out of 5 stars

Good experience ❤️

April 30, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback. If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

My experience with Preply as a Tutor so…

My experience with Preply as a Tutor so far is truly phenomenal. The way they manage the platform really deserves 5 stars! It is so easy to use. I did not struggle once to figure out what to do or where to find something. The support they provide on every level is outstanding. Thank you for creating this platform - it provides opportunities for so many people across the world to generate income and to access professional development that is not always available in certain countries.

April 30, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 4 out of 5 stars

The tutor makes the experience great

The tutor makes the experience great. Your website is alright but not very easy if you want to book several lessons individually, this is a slow process. Also, there are too many automatic emails and messages added to my message with my tutor.

April 30, 2026
Preply  logo

Reply from Preply

Dear,

Thank you very much for sharing your feedback! We really appreciate inputs from our customers. We are always looking for ways to improve our product and services, and your opinion means a lot to us. The feedback will be delivered to the team.

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

best support quick answer and…

best support quick answer and straightforward to the point

April 30, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

I couldn t understand the foreigner`s…

I couldn t understand the foreigner`s speech. Now I can understand very well. I gratefull Preply for such kind of traning

April 20, 2026
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Great platform to learn a new language

Great platform to learn a new language. The teachers are professional and friendly. I look forward to my lessons because of the learning experience I have had so far.

April 20, 2026
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 4 out of 5 stars

Our son has a wonderful teacher

Our son has a wonderful teacher, she prepared for him a fully adapted program, he's improving very nicely and loves coming to the lesson 🤗
If there is something I would change, it would be the time we can stop the lessons, sometimes, because of the difference between the countries, holidays are not synchronized and its difficult to adapt.
But the quality of our teacher take the experience to very positive anyway, thank you Camille!!

April 20, 2026
Preply  logo

Reply from Preply

Hello,

Thank you very much for sharing your feedback! We really appreciate inputs from our customers. We are always looking for ways to improve our product and services, and your opinion means a lot to us. The feedback will be delivered to the team. Thank you for using Preply and have a wonderful day!

Preply Team

Rated 5 out of 5 stars

Preply is a great tutoring service

Preply is a very professional and serious business. I was able to search through many tutors before I found a really excellent French tutor that customized and tailored my lesson specifically for my needs. The website is beautiful to use and has excellent user experience.

April 30, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.
If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 1 out of 5 stars

Frustrating subscription model period the system took away the joy of learning

I want to share my honest experience with Preply for anyone considering joining.
On the positive side, I was very happy with my teacher. She was kind, professional, and made learning enjoyable. That part of the experience meant a lot to me, and it’s actually the reason I stayed as long as I did.
However, the subscription system is what made me stop. The 28-day automatic renewal creates pressure rather than allowing learning to feel natural and enjoyable. For someone like me, who is learning a language as a meaningful addition to life and not as an obligation, this structure felt restrictive and stressful.
I canceled my subscription because I didn’t want to be automatically charged, and unfortunately, that also meant I could no longer continue with the same teacher I genuinely appreciated. That part is disappointing, because the system ends up separating students from teachers they connect with.
I understand the idea of encouraging consistency, but learning should feel engaging and flexible, not forced. For me, that balance wasn’t there.
If you prefer a structured, subscription-based approach, Preply might work well for you. But if you’re someone who wants flexibility and a more relaxed pace, it’s something to think about before joining.

April 21, 2026
Unprompted review
Preply  logo

Reply from Preply

Hello,

It is a pity to receive your negative feedback. We'd love to apologize for any confusion. With the subscription model, students choose a number of hours they would like to spend learning on a monthly basis. When 28 days pass and a new payment is made. For more information, you can contact our support team. Do not hesitate to reach out to us using the online chat tool (in the bottom right corner): we’re open and ready to provide speedy and high quality assistance 24/7.

Thank you for using Preply and have a wonderful day! Preply Team

Rated 5 out of 5 stars

Help for Tutors

I'm a tutor here at Preply, and have been with the company for years. I have always had the most polite and helpful service from the team. Lucas was really helpful today, very quick, very kind, and efficient. Thanks, Preply.

April 30, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.
If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Preply is a brilliant platform for…

Preply is a brilliant platform for students and teachers alike I'm extremely happy with them.

April 30, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.
If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

We were lucky we had a great teacher

We were lucky we had a great teacher. Communication was very easy with her. She was pleasure to deal with also the assistance of their customers support was great ever their AI assistant was easy to communicate with

April 29, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.
If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

It was a great experience!

April 29, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.
If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

I had a great experience the first time…

I had a great experience the first time I took English lessons, so I decided to come back and now I’m learning Italian. The platform is excellent, and the teachers are amazing.

April 29, 2026
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.
If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Great program

Great program, great tutors/professors and great staff working at Preply 💫💫💫

April 30, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.
If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Perfect teacher and perfect planning…

Perfect teacher and perfect planning and execution of lessons !

April 19, 2026
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.
If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

The UX is incredible

The UX is incredible
I love how works the platform to take my classes.

April 18, 2026
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.
If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Issue for scheduling confusion conflict Resolved

Had an issue with a student booking too late for me to see she had a lesson early the next morning. Customer service understood and removed this from my standing. Thank you

April 29, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.
If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Preply customer service agents are great!

Preply customer service agents are really responsive and provided exactly what I was looking for during our chat.

April 29, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.
If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 4 out of 5 stars

I love the brand

I love the brand, it is probably the best freelancing platform for online tutoring we have ever seen since Web3 began.

I have always had good experiences so far, I do have to say, the fact they take such large commissions is definitely a problem. But other than that their support team is excellent, the tools they provide are really useful and the visibility algorithm is working great so far for me.

Recommended.

April 29, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

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