Prepp'd Reviews 17

Terrible customer service. First attempt at ordering and there was an error with my delivery and nothing arrived. Tried calling four times to find out what was going on and didn't get a response for 24hours. They will not keep you on hold to wait to speak to only one of two customer service reps because there is only one incoming line and they don't reply to emails. Finally got a response from someone who apologised and booked me in for a delivery the week after. Annoying but they said they would give me some additional meals as a gesture.
We are now a week later when my delivery should be. No text or email to confirm that my delivery would be arriving no one to speak to in customer service and still waiting for a phone call back.

Their brand appears to be high quality and premium, having spent £130 on meals for 5 days I have to say i was expecting a far far better service. DO NOT USE THE COMPANY. In my opinion lazy, over stretched and useless.

Waiting with bated breath to see what arrives first, my call back or my meals. Stay tuned....

The food tastes great and there Is a good selection of meals so you don’t get bored. With a recurring order it is stress free.

I did experience some problems initially when they were using cardboard packaging which used to defrost slightly and leak, but they are now using better quality plastic containers and I haven’t had any issues with those. They were quick to refund me when I had the problem.

The food is great and very natural/healthy!
using them for my daily food past few months, tried many companies.

I used to have loads of problems with cracked tubs and missing food.
Now I don't get any cracked tubs but the missing food they do arrange replacement in good time.

There are few issues but they always own up and sort it eventually - the better of the food delivery companies out there.

Great food. Love it! The only time I've had to contact their support, I found them very responsive and my issue got sorted immediately.

I have to be honest...was pretty disappointed. ordered the 5 day vegan package and threw out 90% of it because it tasted so bad.

the worst food I have ever tasted. Awful. absolutely disgusting. I coudnt even finish all my 5 days... everything in the trash bin

Horrific service. Second delivery was missing all desserts, the plastic containers had shattered in to the food and the cardboard containers were wet.

Emailed "customer services" to get the order amended with no response. Called twice and eventually spoke to Karl who advised that I'd have an email on Tuesday morning to confirm what action was being taken. No such email was received.

Had a similar experience back in February when I tried them for the first time, but put it down to them ironing out the bugs and cancelled my subscription.

If you're looking for a convenient and reliable service - then AVOID this company.

Products arrived damaged and opened. Prepp'd team yet to respond to complaint. I've tried calling but no response from team. I was due a call back but nothing. Poor quality of packaging and poor customer service.

Unreliable, don’t deliver on time. Awful flimsy cardboard meal containers and not cheap! Even worse they won’t give you money off when they fail, they give extra meals - there’s only so much freezer space people have so they can keep their extra meals. Not cheap for this level of service, in fact they’re so expensive compared to other comparable companies they should provide a premium service to justify it.

Food packaged in flimsy cardboard boxes food all defrosted and a mess,won't be using this company again after spending £55 quid on these meals what an absolute joke.

Food arrived damaged, I sent pics on FB, was directed to email, emailed and no response after more than 2 weeks.
Most of the contents had spilled and defrosted in the box leaving an unpleasant smell. Straight to the bin...

Food arrived 2 days late in damaged packaging, defrosted and leaking what I can only assume was defrosted chicken from the smell. Promised a call back twice and yet to hear anything back.

Easy, healthy and delicious!

Genuinely the best tasting fitness meals on the market. Delivery is as convenient as it could be - not their fault just couriers are as you'd expect. Had one meal in my first delivery break but the guys were brilliant at customer service and sorted an extra one in my next delivery with no complaints. Great selection of meals and really flavoursome - something a lot of the competition lack IMO. Highly recommend though will definitely be using again.

The food was extremely tasty and the service was excellent.
Highly recommended.

Really impressed with the quality of the food, great service, all making it so much easier for me to get into shape and stay there. Tried the vegan range one week and found it delicious and really interesting flavours.

Went with the fat loss plan. Really good quality food, couldn't believe some of it was healthy but have seen some really good results. Never hungry and haven't felt the need to cheat on my diet.

Helpful customer service, put me on to a nutritionist when I had some questions and even replaced one of the meals free of charge when I forgot to ask them to exclude fish.

Would recommend.